- Report: #953867
Report - Rebuttal - Arbitrate
Complaint Review: Miranda Delivery Service, LLC
Miranda Delivery Service, LLC1410 West 14th Street Tempe, Arizona United States of America
Miranda Delivery Service, LLC Miranda Moving You want to know what Miranda Delivery Service is all about...read this!!!! Tempe, Arizona
*Author of original report: Update!
*REBUTTAL Owner of company: Miranda Delivery Rebuttal
I would like to start off that this was the most disappointing service we have ever received. We want to go on notice as to the horrific experience this was working with this company.
Firstly, when Cisco aka Francisco came out to give us an estimate, he went through the entire house and noted everything that was there. We did say that we would take some breakable items that were located in the dining room. It was also agreed upon that there would be some items to be dropped off at our office in Scottsdale.
We had told Cisco that our previous move to this property took 2 trucks, 4 men and 11.5 hours. Also the previous moving company had the same type of obligation to move furniture to the office and from the office as well as the entire home.
This was all conveyed to Miranda Moving Company (Cisco). Cisco stated that what we were asking Would all be done for no more than $1700 but we will shoot for $1500. Cisco also said I quote for worst case scenario in case nothing is taken by the owners. At the time Cisco left this was the agreement made between all parties.
When the men arrived at my home, they were 1 hour late to begin with. They walked the home to see what they were facing and then started the move. The men were doing a good job in getting the furniture out of the house, but the problem seemed to arise with the packing of the truck. One of the mens comments was "Too many chiefs and not enough Indians" It took 5 hours to load two trucks with 6 men. The lead man then came to us and said We are going to take these two trucks to your new house, empty one with the 6 men and then 3 men are going to go back to the old house to retrieve all the rest of the items that were left behind.
At this time the lead man had asked us to mark the items we wanted taken. We stated all that was still left at the home. He said OK and had no problem with that arrangement. He proceeded to have all his men bring all items that were left in the home, into the great room so that he wouldn't forget anything. We all the old house at 2:00 pm. The movers did not arrive at the new house until 3:30 pm or so. All 6 men unloaded the one truck by 4:30 pm. By then the lead driver said they were going to head back up to the old house and pick up all of the remaining items at the home. He said it should take about an hour to get up there in traffic and 1 1/2 hours to load. Then they would call to meet us at the office after they finished. We also instructed the men to shut the gate at the old home when leaving, they did not do that.
The 3 men did not arrive to the guard gate at the old house until 6:20 pm. The security guard had called us to ensure they were allowed to enter the gate. The remaining 3 men left at the new home, unloaded the one left behind truck until 9:30 pm. At this time we (including the 3 left behind movers) all were wondering why the other drivers at the old home had not called yet to meet us at the office for drop off and pick up. When we called the 3 men, they said We have another hour and a half to load.
With this information, that means it took the men almost two hours to get to the old home....which if you look at MapQuest it takes 45 minutes to drive. Also it took 3 men 3 hours to load one truck not including the other hour and a half to do go they said they had and the drive back. The 3 men unloading at the new house were unloading as fast as they could to avoid the rain that was pending. The one gentleman said We will unload then set up all the furniture in the home afterwards.
After unloading the truck but not before setting up the furniture in the home, the 3 men left behind decided it was best for them to go to the office for the pick up as the other 3 men were still loading at the old home. The one gentleman said We will go pick up at the office, come back to the new house and unload the few things from the office and then set up.
At 10:30 pm John got a voice mail from the 3 men at the old house saying they were leaving the old house and they needed to talk to Cisco directly from this point on. After talking to Cisco, he said the second crew that was at the new house would NOT be going to the office for pick up and the other crew from the old house would NOT be coming to the new house with the last load. He stated they would come back first thing the next morning. At this time we were under the impression that everything was removed from the old house and all that needed to be done was the drop off and pick up at the office and unloading of the truck. Also, Cisco, the owner assured us that he would be at the new hosue at this time of unloading to manage the rest of the move and he too felt the time gap from when the crew left the new house at 4:30pm to when they finished at 10:30 pm was suspicious.
They next day, Cisco arrived with only one of his workers to unload the truck with the remaining items from the old house. This was not including the office drop off/pick uponly the items from the old house. After completion of unloading the truck only, Cisco presenting us with a bill for $1,700. At this time we realized that not all of the items from the old hose had arrived including lamps, mirrors, food, etc. Cisco said the crew LEFT THEM THERE. There was a very heated argument between Cisco and ourselves about this move and that we did not got what we were promised nor completion of the job he was hired to perform.
We feel very strongly that we were taken advantage of. Cisco was NOT there at the job sight to supervise again as promised. When we asked Cisco to finish the job he stated he would not do this as he has lost money during this job. As it was expressed to him that this was at no fault of ours and the job needed to be completed. Cisco was asked several times to leave the home and would NOT leave unless he got paid. We wrote him $1000 check as we felt this was fair because his crew did move us however did not complete the job. Cisco would not accept this and bullied us into giving him the rest of the money ($700) because he said there were only a few lamps left and some greenery at the old house. In good faith we paid the full amount even though he did not go to the office to drop off and pick up, we complied and finally Cisco left.
Upon Cisco leaving, we went back to the old house and found that more than 3 car loads of items were left behind and all the food that was in the refrigerator and freezer was left out and had gone bad. At this time we got very upset because way more than what Cisco said was left behind and now all our food has gone bad.
This being said, and after talking to our attorney we feel that we have not gotten the service we were promised. We had to hire other movers to finish the job. The loss is absorbent not so say the wear and tear on the nerves. Why the second crew was there for 6 hours and then decided to leave a huge portion of it is a mystery. That is so uncalled for, unprofessional and out of line. This whole job was unprofessional on Miranda Moving Companys part.
What seems to have happened is that Cisco underbid the job and just tried to recoup the loss by not finishing the job. It is unfortunate that this has turned into such a fiasco.....none to our doing. We have done nothing wrong but hired a moving company to perform services to move the home and that was not done. Also many mistakes were made by this company and this has been a horrible experience for all involved.
? Top of urn broken and hidden in toy box
? Damage on Desk
? Picture with broken glass
Items not completed that were asked by us:
? Left wrapping on striped cabinet in game room
? The arch and glass were not put back in china cabinet
? Shelves in bookcase were not re installed
? Rug not laid down in family room or patio
? Patio a mess & no cushions placed on chairs
? Left a $350 wooden bar stool outside in the rain
? Wardrobe boxes and 3 regular boxes left outside in rain
? $200 Leather bench was left outside in rain
? High chair tray thrown in box with straw hats which are now crushed
? Umbrellas thrown down
? Took all kids bedding, porcelain dolls and 3 sets of personalized letter (names) that were handmade and threw it all in the crib. These were wrapped and backed in bottom drawer of dresser and they removed them for no reason at all.
? Missing piece in mobile that was later found buried in another box
? No chairs were blanket wrapped
? Never set up guest house and did not move chest into bedroom as asked. Left wrapping on sofa and the sofa cushions were just thrown about
? All boxes were in rooms they were not suppose to be and we had to dolly each of them into the correct rooms
? Boxes that were marked fragile were bent and crushed.
? A box with my rings were dropped and never brought to my attention
? Day bed not put together
? The cabinet was on the wrong wall and was shown to the guys twice where it goes
Items Left at old house:
? Floor jack
? Large gold picture frame
? 1 large floral arrangements
? 3 coolers of food, frozen and refrigerated
? 8 lamps
? Top to statue
? 2 large trees in stone pots
? 4 boxes in laundry room
? Floor lamp with glass table
? Silver mirror
? Box on counter with food
? Metal stand in garage
? Box of items by stove
? Mops, brooms, dust pan and lawn rake
? 2 larges pots on front porch
? Large red glass vase
? Amber vase
? Shopping cart
? Box and pillow in hallway
? 3 boxes of liquor
This company is unethical, rip offs and should not be trusted. Please I beg do not USE this company for all the tea in China!
This report was posted on Ripoff Report on 10/11/2012 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Miranda-Delivery-Service-LLC/Tempe-Arizona-85281/Miranda-Delivery-Service-LLC-Miranda-Moving-You-want-to-know-what-Miranda-Delivery-Servic-953867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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