• Report: #952948

Complaint Review: Missouri Wind and Solar TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Missouri Wind and Solar providing customers with renewable and alternative energy sources for over 10 years. Missouri Wind and Solar, large selection of off-grid energy products, solar panels, heating units, energy-efficient appliances, batteries, alternators, generators. Missouri Wind & Solar highly trained staff will help you find all the resources you need for saving energy and money.

  • Submitted: Tue, October 09, 2012
  • Updated: Wed, June 22, 2016

  • Reported By: AltEman — New York New York United States of America
Missouri Wind and Solar TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Missouri Wind and Solar providing customers with renewable and alternative energy sources for over 10 years. Missouri Wind and Solar, large selection of off-grid energy products, solar panels, heating units, energy-efficient appliances, batteries, alternators, generators. Missouri Wind & Solar highly trained staff will help you find all the resources you need for saving energy and money.
Internet United States of America

Missouri Wind and Solar Verified TRUSTED BUSINESS REVIEW: Missouri Wind and Solar, the #1 source for quality renewable energy products. Missouri Wind and Solar is dedicated to total customer satisfaction .
*UPDATE: Missouri Wind and Solar pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Missouri Wind and Solar recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to Missouri Wind and Solar for its full commitment to quality customer service.

Ripoff Report's discussions with Missouri Wind and Solar, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Missouri Wind and Solar, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Missouri Wind and Solar's owner and CEO, Jeff Harmon, has informed us that his personal philosophy is that his client's satisfaction is at the heart of his business. [continued below]....
..... As a successful businessman, Mr. Harmon feels it is critical to listen to feedback from his customers and respond accordingly. By putting his clients first, Mr. Harmon hopes to maintain and continue growing Missouri Wind and Solar both now and for many years to come. Missouri Wind and Solar is the largest DIY renewable energy business in the U.S. and you can feel confident in the service that you will receive. One of the things Ripoff Report has learned in the course of its review is that the typical customer feedback is very positive. Missouri Wind and Solar is serious about meeting the needs of their customers and this shows in the quality of their products, customer service experiences and the high number of repeat customers.



One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Ray Reynolds survived truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.".

Missouri Wind and Solar is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Jeff Harmon during an onsite inspection held by a third party verification company with no biases towards Missouri Wind and Solar.

Missouri Wind and Solar provides its customers with a variety of renewable and alternative energy sources since 2007. Additionally, they offer a wide range of off-grid energy products including solar panels, heating units, energy-efficient appliances, batteries, alternators, and generators. Jeff Harmon stated the following about the vision of his company, "to advise and provide the correct renewable energy systems or component to mainly the do-it-yourself consumer. Our vision for the future is to maintain an understanding of current renewable energy products and to continue developing our own products to provide to our customers."

Leads for Missouri Wind and Solar are primarily obtained through customer referral and online marketing, "we maintain an active YouTube channel with happy customer videos, demonstrations, DIY videos, and a beginners series." Missouri Wind and Solar has multiple selling platforms which allow it to be flexible for the buyer experience. They sell through online stores including Amazon, eBay, as well as a brick-and-mortar store that is open to the public. Mr. Harmon stated, "more self-guided DIY customers can opt to use online channels for quick purchases, but we also encourage customers to call us and tell us their goal with off-grid or grid-tied alternative energy projects. Our sales team will tailor a system, or individual components to match what the customer is trying to achieve. We readily send out manuals, diagrams, videos, instructions, etc. to make sure the information is easy to understand and install."





CUSTOMER CARE & COMPLAINT RESOLUTION – MISSOURI WIND AND SOLAR

During the onsite interview Mr. Harmon was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Harmon expressed that occasionally a customer state that the product doesn't work, and they want to return the item. When a situation like this arises, "our sales staff will contact that customer to find out what the problem is with the part. Often, it is just a matter of sending more information to the customer on how to use the product, or to exchange the part with a component more suited to their project. We don't just write it off as a return request, but really try to help troubleshoot the issue to achieve what the customer really wants, which is a working system." Mr. Harmon additionally stated, "the majority of the time, we are able to solve the issue without having to return or refund the entire system. The customer is ultimately happy that they can get up and running on their project, rather than having to start from scratch."

When asked to comment on complaints posted on Ripoff Report's website Mr. Harmon stated the following, "we strongly feel that the majority of complaints on Ripoff Report against our company are competitors trying to manipulate search results and ruin our company reputation." He additionally stated, "we can provide extensive legal documentation on cases against a select few individuals who have endeavored to defame the reputation of our company."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Harmon stated, "we have improved our selling platforms--we've upgraded our website to our own dedicated server and made ourselves more accessible to the customer."

Missouri Wind and Solar is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we really strive to give our customers the best sales experience we can. This is a growing niche market with not a lot of information available. Because it has been so small, there is a lot of misinformation that we would like to clear up. Ultimately, our reputation matters to us because we want to grow and continue to expand the quality of goods and service for the wind and solar market."





STATEMENTS FROM THE CEO AND OWNER – JEFF HARMON

" We are the largest DIY renewable energy business in the U.S. You can feel confident in the products you purchase from us and also the individual attention you will receive from each of our highly trained staff members. Please take time to review our website, which contains customers projects, information for beginners all the way to experts, giveaways, and videos to help you start your journey to energy independence.

Missouri Wind and Solar, LLC's staff are very passionate about renewable energy; this is not just a job to them, but a calling. You can feel confident you will receive the highest quality, up-to-date information for all of your DIY energy projects. Missouri Wind and Solar, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I wouldn't work anywhere else. Mr. Harmon truly cares about his employees. What a wonderful family-owned business to work for. The state-of-the-art, high quality training I received makes me feel very confident in providing the best service I can to our customers."

Ripoff Report was pleased to learn that Missouri Wind and Solar, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM MISSOURI WIND AND SOLAR

Missouri Wind and Solar, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Missouri Wind and Solar, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jeff Harmon, Ripoff Report is convinced that Missouri Wind and Solar, LLC is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Missouri Wind and Solar meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Missouri Wind and Solar Missouri Wind and Solar Internet

Hey, just wanted you guys to be warned about buying from Missouri Wind and Scam.  Over the phone they advertised a "American made PMA" which was exactly what I was looking for.  After finding out that they were just imported I asked to return the generator for a refund.  They said that I'd have to pay for return shipping despite their false advertising. 

The generator itself was sub-par but I didn't expect much.  Just to charge a battery.  It had to get very windy in order for the battery to get any charge.  I also asked about this and was told some lie about making sure the generator is facing a certain direction and to make sure the pole was properly tied down.  One other thing, one of the blades fell off after a week and landed upright sticking into the ground. It could have killed my dog or my wife or me!

I just feel the generator wasn't of high quality, they lied to me to get me to buy it to begin with, the blades are VERY dangerous and they are penny pinching on return shipping when called out on their false advertising.

Maybe I shouldn't have posted a ripoff / scam report but I fell that they are running a scam by false advertising what their product does and just telling people what they want to hear to get people to buy their stuff...

Click Here to read other Ripoff Reports on Missouri Wind and Solar TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Missouri Wind and Solar providing customers with renewable and alternative energy sources for over 10 years. Missouri Wind and Solar, large selection of off-grid energy products, solar panels, heating units, energy-efficient appliances, batteries, alternators, generators. Missouri Wind & Solar highly trained staff will help you find all the resources you need for saving energy and money.

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Updates & Rebuttals

#1 Consumer Comment

Missouri Wind and Solar Rip-Off and Fraud

AUTHOR: Larry E - (USA)

Allow me to add my name to a very very long list of those who were ripped off by Missouri Wind & Solar. I also have turned Jeff into the attorney general and BBB. Here is my story in a nut shell. I spent $1700 on 2 wind turbines...they caused $4000 in damage to my communications equipment. Neither turbine produced anywhere near the 800watts they claimed and I have the charts to prove it. The first Turbine literately self destructed (I got Pics), we found parts over 300 feet from the tower it was on. The second Turbines charge controller stuck in the load dump mode almost causing catastrophic system failure. We have sense removed all the MW&S JUNK from our system!!

As per MW&S web site, I called to get an RMA. The site says that an RMA is required for returns, if you don't have an RMA and you return the product anyways, you will be charged storage fees. I was refused an RMA.

.......What kind of customer service is that? Instead of backing he product, Jeff (CEO MW&S) put the blame back on me for his Product going bad (I have emails to prove it).

On the intact second unit I have measured the turbine blades for consistent density, weight and balance. It appears that MW&S does not bother to balance its Turbine blades. When I talked to Jeff about this fact he insisted that my 30+ years in mechanical design experience was wrong and that his equipment could not be flawed. Really Jeff, are you that arrogant?

DO YOUR HOMEWORK and investigate before you buy a wind turbine. There are some really awesome units out there but I found that none of them were from MW&S. For my business, I finally settled on a VAWT that produces 3-4 times its rating.

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#2 UPDATE Employee

False Ripoff Report

AUTHOR: windandsolarmike - (United States of America)

You state that the Missouri Wind and Solar PMA for your turbine is made in China, that is untrue. They are assembled here in Seymour, MO in our shop(We show them being assembled here in our shop on a video on our website). We do not sell imported wind turbines. We have seen a number of anonymous reports (a concerted effort by some of our competitors who will not or cannot produce a quality product) popping up all over claiming these are cheap inported turbines. We do not offer any imported turbines at all. If you look on youtube you will see our blades are made here in the US and are very tough, we have drove over them with a forklift and shot them with a 9mm pistol and the blade was still intact. We cannot say the same for our competitors recycled blades, they shattered when struck by a bullet.

There are two sellers on EBay that have advertised or still advertise used Missouri Wind and Solar wind turbines that are not our products. They use their own returned parts and paint the blades to look like ours, but they are truly cheap knock offs! The two who sell on EBay are qaz661 and aeq007, if you compare what we show on our videos to what they are selling you will see the difference. If indeed you are telling the truth, you could have posted an invoice # or authentic paperwork. We do have a store on EBay, it is raptor417, go there if you want to buy the real thing.

Show me photos of your turbine and we will see if it is ours or a cheap knock off from somewhere else. Hiding behind an anonymous name is not reporting a ripoff, it is committing a fraud by making false statements. Show me the invoice from Missouri Wind and Solar, blank out your personal information, we will be able to identify you by the invoice # and we can tell you if it was ours or not.

Why is there no name or handle to identify the person who has made the complaint. Most folks who feel they have a complaint would leave at least their first name and last initial, I have when I have made complaints. If there is a true problem we try very hard to make sure we have covered all the bases and make sure that the customer has built the turbine properly and connected everything properly. We are a do it yourself supply and cannot be responsible for a customer doing a poor job.

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