- Report: #732525
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Complaint Review: Missouri Wind and Solar TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Missouri Wind and Solar providing customers with renewable and alternative energy sources for over 10 years. Missouri Wind and Solar, large selection of off-grid energy products, solar panels, heating units, energy-efficient appliances, batteries, alternators, generators. Missouri Wind & Solar highly trained staff will help you find all the resources you need for saving energy and money.
Missouri Wind and Solar TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Missouri Wind and Solar providing customers with renewable and alternative energy sources for over 10 years. Missouri Wind and Solar, large selection of off-grid energy products, solar panels, heating units, energy-efficient appliances, batteries, alternators, generators. Missouri Wind & Solar highly trained staff will help you find all the resources you need for saving energy and money.seymour missouri syemour, Missouri United States of America
Missouri Wind and Solar Verified TRUSTED BUSINESS REVIEW: Missouri Wind and Solar has thousands of satisfied, repeat customers that feel confident when doing business. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Missouri Wind and Solar recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Missouri Wind and Solar for its full commitment to quality customer service.
Ripoff Report's discussions with Missouri Wind and Solar, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Missouri Wind and Solar, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Missouri Wind and Solar's owner and CEO, Jeff Harmon, has informed us that his personal philosophy is that his client's satisfaction is at the heart of his business. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Ray Reynolds survived truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.".
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Jeff Harmon during an onsite inspection held by a third party verification company with no biases towards Missouri Wind and Solar.
Missouri Wind and Solar provides its customers with a variety of renewable and alternative energy sources since 2007. Additionally, they offer a wide range of off-grid energy products including solar panels, heating units, energy-efficient appliances, batteries, alternators, and generators. Jeff Harmon stated the following about the vision of his company, "to advise and provide the correct renewable energy systems or component to mainly the do-it-yourself consumer. Our vision for the future is to maintain an understanding of current renewable energy products and to continue developing our own products to provide to our customers."
Leads for Missouri Wind and Solar are primarily obtained through customer referral and online marketing, "we maintain an active YouTube channel with happy customer videos, demonstrations, DIY videos, and a beginners series." Missouri Wind and Solar has multiple selling platforms which allow it to be flexible for the buyer experience. They sell through online stores including Amazon, eBay, as well as a brick-and-mortar store that is open to the public. Mr. Harmon stated, "more self-guided DIY customers can opt to use online channels for quick purchases, but we also encourage customers to call us and tell us their goal with off-grid or grid-tied alternative energy projects. Our sales team will tailor a system, or individual components to match what the customer is trying to achieve. We readily send out manuals, diagrams, videos, instructions, etc. to make sure the information is easy to understand and install."
CUSTOMER CARE & COMPLAINT RESOLUTION – MISSOURI WIND AND SOLAR
During the onsite interview Mr. Harmon was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Harmon expressed that occasionally a customer state that the product doesn't work, and they want to return the item. When a situation like this arises, "our sales staff will contact that customer to find out what the problem is with the part. Often, it is just a matter of sending more information to the customer on how to use the product, or to exchange the part with a component more suited to their project. We don't just write it off as a return request, but really try to help troubleshoot the issue to achieve what the customer really wants, which is a working system." Mr. Harmon additionally stated, "the majority of the time, we are able to solve the issue without having to return or refund the entire system. The customer is ultimately happy that they can get up and running on their project, rather than having to start from scratch."
When asked to comment on complaints posted on Ripoff Report's website Mr. Harmon stated the following, "we strongly feel that the majority of complaints on Ripoff Report against our company are competitors trying to manipulate search results and ruin our company reputation." He additionally stated, "we can provide extensive legal documentation on cases against a select few individuals who have endeavored to defame the reputation of our company."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Harmon stated, "we have improved our selling platforms--we've upgraded our website to our own dedicated server and made ourselves more accessible to the customer."
Missouri Wind and Solar is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we really strive to give our customers the best sales experience we can. This is a growing niche market with not a lot of information available. Because it has been so small, there is a lot of misinformation that we would like to clear up. Ultimately, our reputation matters to us because we want to grow and continue to expand the quality of goods and service for the wind and solar market."
STATEMENTS FROM THE CEO AND OWNER – JEFF HARMON
" We are the largest DIY renewable energy business in the U.S. You can feel confident in the products you purchase from us and also the individual attention you will receive from each of our highly trained staff members. Please take time to review our website, which contains customers projects, information for beginners all the way to experts, giveaways, and videos to help you start your journey to energy independence.
Missouri Wind and Solar, LLC's staff are very passionate about renewable energy; this is not just a job to them, but a calling. You can feel confident you will receive the highest quality, up-to-date information for all of your DIY energy projects. Missouri Wind and Solar, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I wouldn't work anywhere else. Mr. Harmon truly cares about his employees. What a wonderful family-owned business to work for. The state-of-the-art, high quality training I received makes me feel very confident in providing the best service I can to our customers."
Ripoff Report was pleased to learn that Missouri Wind and Solar, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM MISSOURI WIND AND SOLAR
Missouri Wind and Solar, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Missouri Wind and Solar, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Jeff Harmon, Ripoff Report is convinced that Missouri Wind and Solar, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Missouri Wind and Solar meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Missouri wind and solar MW&S syemour, Missouri
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM MISSOURI WIND AND SOLAR:
This is a false report posted by a competitor. There is no order information and nothing specific about this person's purchase.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
I have boght a MW&S turbine. It did nothing like they claimed it would do. The production charts are nothing but lies and hype. The customer service is the worst i have ever delt with.
Buyers beware, scam.scam.scam.
This report was posted on Ripoff Report on 05/24/2011 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Missouri-Wind-and-Solar-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Missouri-Wind-and-Solar-providing-customers-with-renewable-and-alternative-energy-sources-for-over-10-years-Missouri-Wind-and-Solar-large-selection-of-off-grid-energy-products-solar-panels-heating-units-energy-efficient-appliances-batteries-alternators-generators-Missouri-Wind-Solar-highly-trained-staff-will-help-you-find-all-the-resources-you-need-for-saving-energy-and-money/syemour-Missouri-/Missouri-wind-and-solar-MWS-syemour-Missouri-732525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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