- Report: #740949
Report - Rebuttal - Arbitrate
Complaint Review: Mobile Device Protection Association
Mobile Device Protection Association7751 W Palmetto Park Rd., Suite 305 Boca Raton, Florida United States of America
Mobile Device Protection Association MDPA I got their insurance through Wirefly.com, but when I called to reported a stolen phone at 4:45 on Friday, April 22, I got an answering machine indicating that no one would be available to take my rep Boca Raton , Florida
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My claim begins the day my Droid was stolen from my purse at a shopping center on Friday April 22, 2011. When I got home I realized my phone was missing. Having used it in the store, I knew it must have disappeared there. When I arrived at the store no one knew anything about it. I went back home, but since I had no phone I had to wait for my son to drop by. I used his phone to finally contact Wirefly.com, who sent me to MDPA. Unfortunately it was 4:45 pm on a Friday, and it so happened they CLOSED at 4:30!
So no claim could be filed and I wouldn't be able to talk to a human until 8:00 a.m. Monday (this would never happen had I bought the insurance through Verizon, by the way). I reached somebody somewhere--Wirefly maybe?--who told me that I had to get a police report. The police told me I had to return to the scene of the crime and meet an officer there. I got there in 11 minutes and he had already come and gone. I called the police again and they chastised me for not being there. I waited about 15 minutes and the officer showed up.
I was angry and filed a complaint with BBB in Boca Raton saying that cell phone insurance should be a round -the-clock proposition; losing a cell phone for a lot of us is an EMERGENCY. When I called them first thing Monday morning, the first guy was polite, but at some point he realized I have filed a complaint with the BBB and he put a woman on the phone. She informed me coldly that since I had filed a complaint with the BBB they could no longer talk to me and I would have to have the BBB talk to their legal department!
I called the BBB and they told me that "didn't sound right" but they would make a report. A day later we were hit by tornados and we were out of commission completely. I couldn't really talk to anyone, but I needed my phone more than ever. We had no power, no email, no local phones, and I had no cell phone. On the 9th day without power, I received a new phone. It was an upgrade from a Droid to a Droid 2.
However, it became immediately clear that this phone could not hold a charge. I used it on a trip two days after I received it and I had to recharge it every 2 hours. Sometimes it would just go off for no reason, often right after charging it all night. When I got back from my trip, I complained again and they told me to ship it back to them. As inconvenient as this was, it wasn't doing me much good to keep it so I mailed it to them so they could check it. I went out and bought a cheap temporary phone in the meantime.
They determined that they could find nothing wrong with the phone, so THEY SENT IT BACK TO ME! I couldn't believe it. I called them and pleaded with them to please do something: I have three children with illness and I am disabled myself, and we depend on our phones. This phone does NOT work. They told me I wasn't charging it long enough, I needed to charge it for 24 hours the first time, so I tried that. First phone call to my father was cut short when phone died.
I called them again and spoke to "Larry". He sounded very nice and apologetic. He sounded like a take-charge person. He sent me a UPS tag and said as soon as he saw that UPS had picked up the package, he would send me a brand new one that same day. That was last Thursday. When I hadn't received it by Monday, June 13, I called Larry again. He wouldn't come to the phone. He wouldn't yesterday either.
It is now June 15, 2011. I have been without a working phone for about 2 months.
This report was posted on Ripoff Report on 06/15/2011 04:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Device-Protection-Association/Boca-Raton-Florida-33433/Mobile-Device-Protection-Association-MDPA-I-got-their-insurance-through-Wireflycom-but-w-740949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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