• Report: #362638

Complaint Review: Mobile Manager

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  • Submitted: Wed, August 13, 2008
  • Updated: Tue, April 07, 2009

  • Reported By:Rochester New York
Mobile Manager
www.mobilemessenger.com Internet U.S.A.

Mobile Messenger, Mblox, 33999 subscription service ripoff Internet

*UPDATE Employee: Mobile Messenger

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My daughter's cell phone got a charge for $9.99 from the source "33999". A call to Virgin Mobile didn't help - they told me to text "help" to the number and a number to call would be returned. That was not the case.

Finally I found a previous ripoff report and got a contact number from that.

The response was that they wouldn't credit the amount because my daughter would have had to respond to the message to get charged. She says she got a mysterious text message and replied "who is this?" and got no response to it.

They claimed that the signup for this subscription service (and a few others) was done through a web site. There's no recognition that anybody could have submitted her phone number, and that her response was a query not an acceptance.

There are several websites that they provide this service to.

Sdh
Rochester, New York
U.S.A.

This report was posted on Ripoff Report on 08/13/2008 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Manager/internet/Mobile-Messenger-Mblox-33999-subscription-service-ripoff-Internet-362638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Mobile Messenger

AUTHOR: Sandra - (U.S.A.)

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email escalationsus@sms-helpdesk.com

Sandra
Mobile Messenger
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