• Report: #218132

Complaint Review: Mobile Messenger, 2yourcell, Text Web, SMS Mobile

  • Submitted: Sat, October 28, 2006
  • Updated: Wed, November 14, 2007

  • Reported By:Boulder Colorado
Mobile Messenger, 2yourcell, Text Web, SMS Mobile
2yourcell.com Internet U.S.A.

Mobile Messenger, 2yourcell, Text Web, SMS Mobile Fraudulent "Premium" service charges $9.99/month for ringtones I don't even know because I never received a service on my T-Mobile account Attributed to Mobile Messenger, 2yourcell, mobilesidewalk These are the contact names provided to me by T-Mobile reps themselves which were of no help because the contact information provided got me NOWHERE Internet

*UPDATE Employee: Response from Mobile Messenger

*UPDATE Employee: This customer complaint is not related to Mobilesidewalk

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I was charged repeatedly $9.99/mo on my T-Mobile cell phone bill for services I never signed up for. Curious how the charges were dated less than 24 hours after I started using T-Mobile, because I certainly DON'T remember signing up for any services 24 hours after I activated my phone.

I called T-Mobile immediately after I received my 1st month's bill. What did they tell me? That I must have signed up for something. Finally, I get them to acknowledge that I would have known I was signing up for something, yet I probably would have thought it was FREE because only in the small print they notify the customer of the charges.

Not only is this ridiculous, because I didn't even sign up for anything, come to find out signing up is as easy as any old Joe going on the web and entering your phone #. I could start my own fraudulent ringtones company and simply punch in random numbers and create a nice cash-flow for myself. You don't have to have any special information except a telephone number.

Repeatedly, I spoke with T-Mobile and they always managed to fish up more contact information for me to stop these charges.

800-235-7105 wasn't very helpful. I was forced to leave a message and the answering service said they would return my call. They never did.

support@mobilemessenger.com.au, support@mobilesidewalk.com,

were all equally unhelpful. There was no one to get in touch with about theses mysterious charges, with the exception of mobilemessenger.com....

They just simply reported that they could not confirm that I had any account with them. I quote:
At this time we do not show that ###-###-#### has ever had an account with us. If you believe that this information is incorrect, please sendus a detailed response of what lead you to mobilesidewalk in this

Thank you,
I e-mailed them a copy of the charges on my cell bill and to no avail.

I finally was able to get the charges blacklisted off my bill after three months. The T-Mobile rep directed me to text "STOP" to 27000. This seemed to work and led me to believe that it was www.2YOURCELL.com which instated these fraudulent charges on my account in the 1st place. If you read the small print on their website you will notice that their contact information is precisely 800-235-7105 & to discontinue service simply text "STOP" to 27000.

Hmmm, I wonder. I CERTAINLY NEVER went to this site 24 hours after starting cell service with T-Mobile.

Boulder, Colorado

This report was posted on Ripoff Report on 10/28/2006 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger-2yourcell-Text-Web-SMS-Mobile/internet/Mobile-Messenger-2yourcell-Text-Web-SMS-Mobile-Fraudulent-Premium-service-charges-9-218132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Response from Mobile Messenger

AUTHOR: Michael - (U.S.A.)

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers.

As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry.

As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service.

As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers.

If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg 33999, send an email to our contact centre escalationsus@smshelpdesk.com or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.
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#2 UPDATE Employee

This customer complaint is not related to Mobilesidewalk

AUTHOR: Melanie - (U.S.A.)

Mobile Messenger and Mobilesidewalk are two different companies.

This customer contacted Mobilesidewalk about a charge from a subscription to Mobile Messenger. Our representatives notified him that he was not subscribed to Mobilesidewalk's services.

In addition, our process for signing up involves 2 steps so as to prevent the possibility of someone subscribing a number that does not belong to them. Our sign up process consists of entering in your cellular number and then verifying ownership by entering the PIN code that we send to your phone into our website.
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