- Report: #218132
Report - Rebuttal - Arbitrate
Complaint Review: Mobile Messenger, 2yourcell, Text Web, SMS Mobile
Mobile Messenger, 2yourcell, Text Web, SMS Mobile2yourcell.com Internet U.S.A.
Mobile Messenger, 2yourcell, Text Web, SMS Mobile Fraudulent "Premium" service charges $9.99/month for ringtones I don't even know because I never received a service on my T-Mobile account Attributed to Mobile Messenger, 2yourcell, mobilesidewalk These are the contact names provided to me by T-Mobile reps themselves which were of no help because the contact information provided got me NOWHERE Internet
*UPDATE Employee: Response from Mobile Messenger
*UPDATE Employee: This customer complaint is not related to Mobilesidewalk
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I called T-Mobile immediately after I received my 1st month's bill. What did they tell me? That I must have signed up for something. Finally, I get them to acknowledge that I would have known I was signing up for something, yet I probably would have thought it was FREE because only in the small print they notify the customer of the charges.
Not only is this ridiculous, because I didn't even sign up for anything, come to find out signing up is as easy as any old Joe going on the web and entering your phone #. I could start my own fraudulent ringtones company and simply punch in random numbers and create a nice cash-flow for myself. You don't have to have any special information except a telephone number.
Repeatedly, I spoke with T-Mobile and they always managed to fish up more contact information for me to stop these charges.
800-235-7105 wasn't very helpful. I was forced to leave a message and the answering service said they would return my call. They never did.
were all equally unhelpful. There was no one to get in touch with about theses mysterious charges, with the exception of mobilemessenger.com....
They just simply reported that they could not confirm that I had any account with them. I quote:
At this time we do not show that ###-###-#### has ever had an account with us. If you believe that this information is incorrect, please sendus a detailed response of what lead you to mobilesidewalk in this
I e-mailed them a copy of the charges on my cell bill and to no avail.
I finally was able to get the charges blacklisted off my bill after three months. The T-Mobile rep directed me to text "STOP" to 27000. This seemed to work and led me to believe that it was www.2YOURCELL.com which instated these fraudulent charges on my account in the 1st place. If you read the small print on their website you will notice that their contact information is precisely 800-235-7105 & to discontinue service simply text "STOP" to 27000.
Hmmm, I wonder. I CERTAINLY NEVER went to this site 24 hours after starting cell service with T-Mobile.
This report was posted on Ripoff Report on 10/28/2006 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger-2yourcell-Text-Web-SMS-Mobile/internet/Mobile-Messenger-2yourcell-Text-Web-SMS-Mobile-Fraudulent-Premium-service-charges-9-218132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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