• Report: #233740

Complaint Review: Mobile Messenger And MindMatics Alerts

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  • Submitted: Wed, January 31, 2007
  • Updated: Thu, November 11, 2010

  • Reported By:Rancho Cucamonga California
Mobile Messenger And MindMatics Alerts
311 ARSENAL STREET Watertown, Maine U.S.A.

Mobile Messenger And MindMatics Alerts SMS Cell Phone Alert Rip Off - Not Canceling "Subscription" Watertown Maine

*Consumer Comment: Hard to believe the company or whatever it is...

*UPDATE Employee: Response from Mobile Messenger

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I'm not sure how these messages started, but I was getting two every couple of days with a horoscope or soulmate prediction. I have since learned that this company has all sorts of different "subscriptions" - weather, Hot Babes to "chat" with, and such.

When I received my first cell phone bill after this started, the messages totalled up to over $40!! I called the automated-only number to cancel and it said it would take up to two days for all messages to stop, and that was three weeks ago.

I am still receiveing the messages and my cell phone company has no way of tracking down any phone number for this company so I can speak with a live person. You cannot get thru to anyone calling 800.235.7105. It is automated only. So now I'm not sure what to do except call my cell service provider every month to get credit for these annoying, expensive messages ($5.99 to $9.99 EACH!).

Erika
Rancho Cucamonga, California
U.S.A.

This report was posted on Ripoff Report on 01/31/2007 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger-And-MindMatics-Alerts/Watertown-Maine/Mobile-Messenger-And-MindMatics-Alerts-SMS-Cell-Phone-Alert-Rip-Off-Not-Canceling-Subsc-233740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Hard to believe the company or whatever it is...

AUTHOR: youlook4meyoullfindmethendonotregre - (United States of America)

Seriously, Could I believe to you or not? From the very first moment I got today this message on my phone, I became suspicious about it:

"You have: 1 unread message from your secret crush.Reply >>YES<< to get your crush's name now! 4help 8002357105 $9.99/mo Msg&Data rates may apply.txt stop 2stop.

Sender:
[No name]
68851
Received:
11/11/2010 8:59am"

I googled this number and I found a list of complaints from people that probably like me, never subscribed into any IQ quiz or any dating website.

To be honest, I don't believe in horoscope, I do not lose my time taking nonsense quizes, and less I will be wasting my time by getting into date chats and sites on internet.

My phone I only use for texting my husband when we are working and need to contact each other, to greet my family abroad and for very restrictive job calls. We have a very limited plan and use the phone for very important and necessary situations.

So, how my number ended up in your list and now I am receiving this message?

I decided not to respond back with "STOP", because other customer said they have done but still they keep receiving messages, and get billed more in the phone bills.

What you are doing is very dishonest, what a shame! If I would have subscribed my self to any of your services, I would not be here reporting your scamming.

I have already reported this number and copy the txt message to the Federal Communications Comission and to the Federal Trade Comission. I will see if by the following day I keep receiving another messages from this sender and  if my bill will be charged for a service that I have never ever requested and I am not at least interested. What could I do? Call to the number and being fooled? My husband and I are will think about it.

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#2 UPDATE Employee

Response from Mobile Messenger

AUTHOR: Michael - (U.S.A.)

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers.

As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry.

As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service.

As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers.

If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre escalationsus@smshelpdesk.com or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.
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