• Report: #431225

Complaint Review: Mobile Messenger And Twistbox Entertainment

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  • Submitted: Thu, March 05, 2009
  • Updated: Fri, April 10, 2009

  • Reported By:Baltimore Maryland
Mobile Messenger And Twistbox Entertainment
mobilemessenger.com Internet U.S.A.

Mobile Messenger And Twistbox Entertainment Charged $9.99 for services on my cell phone bill...never heard of these people Internet

*UPDATE Employee: Mobile Messengers response

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I too have suddenly had charges pop up on my cell phone bill. One for Mobile Messenger Alerts and another for some company called Twistbox for ringtones. Each are charging me $9.99. I called my provider (Sprint) and they are trying to block them but they won't give me a credit for the charges. I am not paying $20 for this crap. Has anyone else received a credit for this stuff with Sprint or do you know how to get a refund from these people?

Susan
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/05/2009 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger-And-Twistbox-Entertainment/internet/Mobile-Messenger-And-Twistbox-Entertainment-Charged-999-for-services-on-my-cell-phone-bi-431225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Mobile Messengers response

AUTHOR: Tabitha- Mobile Messenger - (U.S.A.)

Mobile Messenger is a premium text message service that is initiated through various websites. This is a multi step process that begins with the customer entering his/her mobile number into the website, when the number is submitted a pin number is sent to their cell phone. The customer must then enter the pin back into the website and check the box that states that they have read and approve the terms and conditions . Once all steps are completed the customer is subscribed and sent a text message confirming subscription, informing the customer how to end services by simply texting the word stop to the short code provided, and charging the customer the fee that was approved upon the checking of the terms and conditions box. Depending upon the service and location of the customer, they are charged on a daily, weekly or monthly basis until stop is submitted or the customer contacts us and asks to be unsubscribed.

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email escalationsus@sms-helpdesk.com

Tabitha
Mobile Messenger
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