• Report: #405172

Complaint Review: Mobile Messenger

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  • Submitted: Fri, December 26, 2008
  • Updated: Fri, April 10, 2009

  • Reported By:Cleveland North Carolina
Mobile Messenger
www.mobilemessenger.com Internet U.S.A.

Mobile Messenger: Alerts 44999 Text Alerts added to Sprint cell phone after IQ test - duh. Internet

*UPDATE Employee: Mobile Messengers response

*UPDATE Employee: Mobile Messenger

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My son's friend told him about a "cool" online IQ test. My son pulled it up on his cell phone. Net use is covered under his plan. Downloads are not - of course.

I got a bill for $9.99 for 11/11/2008 listed as Mobile Messenger: alerts - 44999 Text Alerts.

I called Sprint. This is not a one time charge. I will get billed every month, until I can get this online scam cancelled.

My kid would not give out credit card info and get a bill going like this. Mobile Messenger gets around this security by doing it online and billing through the cell phone instead of direct.

If you Google this, you will find that Mobile Messenger ended up paying out a class action law suit. But, it only runs through on charges up to August 2008. That leaves out the new victims.

You might think that Mobile Messenger would clean it up after getting popped on a law suit. Nope.

You might also think that cell phone companies would block Mobile Messenger. Nope.

Do not play any online IQ quiz/games on your cell phone. You could end up being the dummy and paying about $10 a month to be told that you're smart.

Cyndi
Cleveland, North Carolina
U.S.A.

This report was posted on Ripoff Report on 12/26/2008 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger/internet/Mobile-Messenger-Alerts-44999-Text-Alerts-added-to-Sprint-cell-phone-after-IQ-test-duh-405172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Mobile Messengers response

AUTHOR: Tabitha- Mobile Messenger - (U.S.A.)

Mobile Messenger is a premium text message service that is initiated through various websites. This is a multi step process that begins with the customer entering his/her mobile number into the website, when the number is submitted a pin number is sent to their cell phone. The customer must then enter the pin back into the website and check the box that states that they have read and approve the terms and conditions . Once all steps are completed the customer is subscribed and sent a text message confirming subscription, informing the customer how to end services by simply texting the word stop to the short code provided, and charging the customer the fee that was approved upon the checking of the terms and conditions box. Depending upon the service and location of the customer, they are charged on a daily, weekly or monthly basis until stop is submitted or the customer contacts us and asks to be unsubscribed.

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email escalationsus@sms-helpdesk.com


Tabitha
Mobile Messenger
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#2 UPDATE Employee

Mobile Messenger

AUTHOR: Sandra - (U.S.A.)

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email escalationsus@sms-helpdesk.com

Sandra
Mobile Messenger
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