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  • Report: #371178

Complaint Review: Mobile Messenger

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  • Submitted: Tue, September 09, 2008
  • Updated: Thu, September 18, 2008

  • Reported By:New York New York
Mobile Messenger
mobilemessenger.com/ Internet U.S.A.

Mobile Messenger Charged $20 to my phone bill New York Internet

*UPDATE Employee: Mobile Messenger is here to help.

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I was charged $9.99 over two months from Mobile Messenger for a service I never signed up for. After I called my phone service to cancel this charge, I called Mobile Messenger to demand a refund in full.

A woman named Juliana answered the phone (Mobile Messenger support: 800-416-6129). She said I would receive a check for half the amount in 6 weeks. This check never arrived.

I called Mobile Messenger a second time and told them that I had not received the refund. They told me that the company policy had changed getting refund checks sent, and it was now up to 12 weeks.

I told them I would be taking legal action against them. I have filed a complaint with the Better Business Bureau and the FCC. In addition, I have notified my attorney, who will be taking further action against them.

I also sent an email to escalations@mobilemessenger.com. We'll see if they respond.

Jared
New York, New York
U.S.A.

This report was posted on Ripoff Report on 09/09/2008 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger/internet/Mobile-Messenger-Charged-20-to-my-phone-bill-New-York-Internet-371178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Mobile Messenger is here to help.

AUTHOR: Tabitha On Behalf Of Mobile Messenger - (U.S.A.)

We at Mobile Messenger would like to assist you with your concern or complaint. If you would like additional assistance, please do not hesitate to contact me at 1.800.416.6129 x 4809 Mon-Fri 0600-1800 US Pacific Standard Time.

Tabitha
Mobile Messenger
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