Report: #441191

Complaint Review: Mobile Messenger

Submitted: Mon, April 06, 2009
Posted: Fri, April 10, 2009

Reported By: Mother of ripped off customer — Warminster Pennsylvania U.S.A.

Mobile Messenger

Nationwide U.S.A.

Phone:
Web:
Category: Telemarketers

Mobile Messenger Another victim Nationwide

*UPDATE Employee: Response from Mobile Messenger

REBUTTAL BOX | Respond to this Report!

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0Author 1Consumer 0Employee/Owner

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Never signed up for the service. Have no idea why the charges are being made. Have requested removal ten times in past month and still receiving their ridiculous text messages and charges on my bill.

Intend to file with PA Attorney General within the next few days. Tired of the run-around and ignoring my requests.

M
Warminster, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 04/06/2009 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Messenger/nationwide/Mobile-Messenger-Another-victim-Nationwide-441191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from Mobile Messenger

AUTHOR: Tabitha- Mobile Messenger - (U.S.A.)

SUBMITTED: Friday, April 10, 2009

POSTED: Friday, April 10, 2009

Mobile Messenger is a premium text message service that is initiated through various websites. This is a multi step process that begins with the customer entering his/her mobile number into the website, when the number is submitted a pin number is sent to their cell phone. The customer must then enter the pin back into the website and check the box that states that they have read and approve the terms and conditions . Once all steps are completed the customer is subscribed and sent a text message confirming subscription, informing the customer how to end services by simply texting the word stop to the short code provided, and charging the customer the fee that was approved upon the checking of the terms and conditions box. Depending upon the service and location of the customer, they are charged on a daily, weekly or monthly basis until stop is submitted or the customer contacts us and asks to be unsubscribed.

We at Mobile Messenger would like to assist with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 to 1800 US Pacific Time or email escalationsus@mobilemessenger.com.

Someone will be glad to assist you.

Tabitha
Mobile Messenger