• Report: #1043061

Complaint Review: Mobilicity

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  • Submitted: Sat, April 13, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: Mobicity is a liar — Toronto Ontario
Mobilicity
Internet United States of America

Mobilicity Mobilicity doesn't seem to want refund a prepaid, Internet

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I am writing to anyone who is interested to know how low life this Mobilicity cell phone company is. As you must have read a previous report, a guy who was not able to get a refund on his prepaid plan. Now I am in the same position.  I have been waiting for ten weeks now, I just got an email from customer care it will take another 6 weeks.

First of all, the service sucks. I had it for a year, enough.   Unlimited talk, text and data is not really worth it.  Tonnes of drop calls, and the data is not working half the time. So i have switch service on Feb 3 1012 and my renewal date is Feb 4 2012.  but since this is a prepaid plan they have taken my money out already on feb 1 2012.

First the customer service said 4 to 6 weeks.  Six weeks has passed I called about my refund. The customer service said 6 to 8 weeks.  So I waited for another 2 weeks, going into 9th week.  Still no refund. I wrote them email telling them I am going to use small claims court to recover my money. I just got an email from customer care, it will take 6 weeks to get my refund.  If they really live up to what they say, it will be more than three months to get my refund.  I am still waiting. 

It looks like I need to go down the small claims court to settle this.  I am still waiting for my refund.

I have contacted the BBB (Better Business Beareau), the company is not BBB, because there having cusotmer service issues not resolved. So I am sure there are lot of victims out there. 

This report was posted on Ripoff Report on 04/13/2013 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobilicity/internet/Mobilicity-Mobilicity-doesnt-seem-to-want-refund-a-prepaid-Internet-1043061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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