- Report: #1043061
Report - Rebuttal - Arbitrate
Complaint Review: Mobilicity
MobilicityInternet United States of America
Mobilicity Mobilicity doesn't seem to want refund a prepaid, Internet
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First of all, the service sucks. I had it for a year, enough. Unlimited talk, text and data is not really worth it. Tonnes of drop calls, and the data is not working half the time. So i have switch service on Feb 3 1012 and my renewal date is Feb 4 2012. but since this is a prepaid plan they have taken my money out already on feb 1 2012.
First the customer service said 4 to 6 weeks. Six weeks has passed I called about my refund. The customer service said 6 to 8 weeks. So I waited for another 2 weeks, going into 9th week. Still no refund. I wrote them email telling them I am going to use small claims court to recover my money. I just got an email from customer care, it will take 6 weeks to get my refund. If they really live up to what they say, it will be more than three months to get my refund. I am still waiting.
It looks like I need to go down the small claims court to settle this. I am still waiting for my refund.
I have contacted the BBB (Better Business Beareau), the company is not BBB, because there having cusotmer service issues not resolved. So I am sure there are lot of victims out there.
This report was posted on Ripoff Report on 04/13/2013 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobilicity/internet/Mobilicity-Mobilicity-doesnt-seem-to-want-refund-a-prepaid-Internet-1043061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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