- Report: #1125581
Report - Rebuttal - Arbitrate
Complaint Review: Modern Muscle
Modern Muscle10122 Bode St, Unit C, Plainfield, IL 60585 plainfield, Illinois USA
Modern Muscle CRACKED MY ENGINE BLOCK AND HID THE EVIDENCE, JEEP STILL HAS PROBLEMS! plainfield Illinois
*Author of original report: Resolution
*Author of original report: Resolution
*Author of original report: Resolution Possibly Forthcoming
*Author of original report: Further Subject Matter Experts weigh in....
*REBUTTAL Owner of company: Modern Muscle's Official Statement
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Early in 2013, I commissioned modern muscle (MM) to build out my ’08 Jeep SRT8 with a 426 stroker upping the boost. Immediately when I picked up my Jeep, the starter seemed to have a dead spot as it was acting intermittently when engaging. I thought it was strange as it was operating perfectly before the build. Five days later, after I was nearly stranded from it not engaging, I pulled the starter to reveal a CRACK IN THE BLOCK near a major fastener and locating pin for the transmission. Upon looking at the build photos I was sent, I saw that sure enough, MM cracked off a piece of the block rendering the fastener useless and allowing for only about 60-70% locating pin engagement. I didn’t commission MM to damage my block and hide it. If I wouldn't have pulled out the starter, I would NEVER have known my property was damaged by them. [continued below]....
Ever since that issue, I constantly had questions about everything else that MM has touched. I ended up being stranded about 6 times requiring a tow for most of those times. Still wanting to make the "marriage" work as MM had been the only ones deep inside my vehicle, and still trying to get done with this build to the end to iron out all their problems, I had MM install a new Southern Hot Rod (SHR) built transmission with a 1000 RWHP rating as well. Ever since the install of this new transmission, I’ve experienced horrible noises at certain acceleration speeds. When I took the Jeep back to MM and drove with the owner and his technician to experience the noise/vibration, I was basically turned away as they said “it’s fine”, and they “are in my corner” if something happens (even though this IS happening and it IS still under warranty).
After the cracked block I found, there were continuous problems with the fuel system, tune, and modified factory Magnuson idler bracket that I’ve had to repair and pay again for on my own, but now it's at least done correctly. I fear that if MM touches my vehicle again, I will be stranded more and be opened up for potentially more damage. I will never go there again, and I wish I never did. I would never recommend this shop to anyone. It is an absolute shame that I spent over $30K with modern muscle and now I have a vehicle that I am afraid to drive, with a cracked block, and a transmission making a horrible noise. I still wonder about how the internals were installed as nearly everything else MM has touched I’ve had problems with. Sadly, as surreal as it sounds, it’s all 100% true. Even as of this writing, you can visit their website, click on “features cars” on the right, and choose the black Jeep, that’s mine. In the engine build pics, you can see the ear cracked off in a few photos.
Think about this; If I can spend $30K and be as patient I had been for a year and STILL end up with unaddressed problems, how much money are any of you going to want to spend with them? Unless you're made out of money and can fund their mistakes, you patronize MM at your own peril.
This report was posted on Ripoff Report on 02/21/2014 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Modern-Muscle/plainfield-Illinois-60585/Modern-Muscle-CRACKED-MY-ENGINE-BLOCK-AND-HID-THE-EVIDENCE-JEEP-STILL-HAS-PROBLEMS-plai-1125581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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