• Report: #746724

Complaint Review: Mohawk Industries

  • Submitted: Tue, June 28, 2011
  • Updated: Thu, June 30, 2011

  • Reported By: Jamie — Oroville California United States of America
Mohawk Industries
po box12069 Calhoun, Georgia Internet United States of America

Mohawk Industries I paid for top of the line carpet! They do not stand by there product at this time! Carpet has worn BADLY!!!! Internet

*Author of original report: more info

*Author of original report: problem is that no warranty!

*Consumer Comment: 100% ???

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I have been a customer for years and my last top of the line purchase was very expensive! The carpet has not worn well! It has not held up! I am a very unhappy customer! They will not replace this carpet! I have spent thousands of dollars on there carpet! I am a local business owner and I understand customer service! I have contacted them several times and have asked for help in this matter! The last thing I was told was that they would discount the price to replace carpet. What I have requested was for them to cover the cost 100%. I do hope they will consider contacting me and help me with this matter.

This report was posted on Ripoff Report on 06/28/2011 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mohawk-Industries/internet/Mohawk-Industries-I-paid-for-top-of-the-line-carpet-They-do-not-stand-by-there-product-a-746724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

more info

AUTHOR: Jamie - (United States of America)

No, this is not comercial, we had a home built to retire in. Sowed bad wear approx. 4 yrs after carpet was installed! Sales person started looking deeper into this for me and has been told that this carpet they now know, is not recomended for high traffic areas like entry or family room! Because I have used mohawk for years I was used to the quality that we had in our other homes. This is not quality carpet and now our 4 children are married and moved away, we have built this home to rtire in and now possibly have to spend more money on new carpet! My husban is not happy about this and feels it should be covered 100%.
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#2 Author of original report

problem is that no warranty!

AUTHOR: Jamie - (United States of America)

The problem here is that even our salesman was shocked as he looked into this for us that there was no warranty to cover replacement! On this top of the line carpet there should be! I was also told that a beater bar vacume should never have been used on this carpet? This is just crazy! Our salesperson that sold it to us said they were unaware of this, or they would never have let us purchase this carpet! I have spent thousands of dollars on this carpet and had there been a good warranty, it would be replaced, no problem!
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#3 Consumer Comment

100% ???

AUTHOR: Ken - (USA)

How long did you have the carpet?

Is it in a commercial location?

Is it rated for heavy commercial use?

How can you realistically expect them to replace it for free?

Then when the replacement wear, you'll need to re-negotiate for another free replacement.

It sounds to me like their offer may have been fair.

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