• Report: #780930

Complaint Review: Molly Maid of Conejo Valley

  • Submitted: Sat, September 24, 2011
  • Updated: Mon, September 26, 2011

  • Reported By: Doc — Malibu California United States of America
Molly Maid of Conejo Valley
28720 Roadside Dr. #149 Agoura Hills, California United States of America

Molly Maid of Conejo Valley Avoid. Charges for services not provided and damages property. Agoura Hills, California

*Author of original report: Res Ipsa Loquitur

*REBUTTAL Owner of company: Unsubstantiated Complaint

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This franchise of Molly Maid charges for cleaning services not provided and damaged my home.  When approached, they deny all responsibility.

This report was posted on Ripoff Report on 09/24/2011 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Molly-Maid-of-Conejo-Valley/Agoura-Hills-California-91301/Molly-Maid-of-Conejo-Valley-Avoid-Charges-for-services-not-provided-and-damages-propert-780930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Author of original report

Res Ipsa Loquitur

AUTHOR: Doc - (United States of America)

Treat your loyal customers disrespectfully and they will vote with their feet.
Thank you, Molly Maid, for the great example.
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#2 REBUTTAL Owner of company

Unsubstantiated Complaint

AUTHOR: Molly Maid - (United States of America)

Molly Maid has served the local community of Mailbu for 15+ years and cleans over 7,500 homes each and every year. With 100's of satisfied and loyal customers.

This customer used our service for 4+ years, receiving over 100 cleanings without complaint. He makes open ended statements but does not list the "services charged for but not provided", nor details the damage caused to home. The actual facts are he opened his shower door which derailed, an event he believes can only have occurred because of the action of his cleaners. Refusing even to explore the possibility of normal wear and tear or a no fault accident.
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