• Report: #837856

Complaint Review: Momentum Payment Systems

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  • Submitted: Sun, February 12, 2012
  • Updated: Mon, January 14, 2013

  • Reported By: Dee L. B. — Hampton Virginia United States of America
Momentum Payment Systems
3801 Arapaho Rd. Dallas, Texas United States of America

Momentum Payment Systems Encore Payment Systems, If Your Thinking About Doing "Any" Business or Working For these Companies, Consider Yourself WARNED! Dallas, Texas

*UPDATE Employee: From an active employee

*UPDATE Employee: Skewed info

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If you're contacted  to be an IBA for these guys, your are setting yourself up for using your own money and not theirs. They invest "nothing" in you. I challenge the bogus statement they make on how much it cost for them to generate leads for you. I've heard the script the telemarketers use to contact merchants and to me, it's misleading. How much does it cost to join a conference call or webinar, per person?

I was contacted by a "recruiter" from Momentum Payment Systems. His name was Mr. Clement(s) and he said he found my resume on Monster.com. I listened to "his pitch". Just like any other normal person, I know when I'm "being sold" but, decided to hear him out. "Man oh man"  he was making this company (Momentum Payment Systems) sound like the best thing since sliced bread. I decided to hear him out and consider the job offer. They wanted me to start right away and asked if I could start taking appointments in the next couple of days. [continued below]....
..... 

I had to ask him to "slow down" as I needed time to consider the offer as I had never done any type of "payment processing sales". It all sounded "to good to be true". I was actually leery to say the least. I decided to do some research before I accepted their offer and this site ( Ripoff Report) was my first stop. 

As I read about Momentum, AKA Encore, AKA Prodigy, it seemed as though the sales people had the most complaints. Everything from poor training, not being paid what was promised and being just "flat out" lied to. Even the merchants were saying how they were having problems with this entity. But I figured hey, maybe it's just some disgruntled employees or merchants that got burned by a dishonest salesperson. Maybe just maybe it doesn't have to be me so, I'll try em out. BIG MISTAKE!

Now that I've shared my own naivete' with you, "YOU" don't have to go down this rabbit hole. Here's my story about Momentum Payment Systems. Follow along and just stick it out for a couple more paragraphs and you'll learn in the next few minutes what took me almost two weeks to see for myself. I'll Provide some links so you can judge for yourself. Working for them as an IBA (Independent Business Analyst) this is what you can expect...

The training was poor. You'll use your own printer and paper supplies. My Training packet didn't arrive until almost a week after I started going B2B. The $4000 "Quick Start Bonus is BOGUS. The money you're told you can make is assuming you sell "leased equipment" that sells for 200-$1000 that can be bought online. All fees and taxes have to be included in your reprograms and leases. Maybe 5-15% of their IBAs have "ever" made that bonus. And I challenge them to prove it!

You are expected to absorb vast amounts of information and disseminate it to merchants by your "3rd day" cause they rush you to get out and start making appointments by then. They say your appointments are set for you from the office. That was a joke. I went out on "appointments" that were no shows, business owners who "were not" expecting me and the majority had no "merchant statement" available as I was led to believe.

The "team leads" have you contact them while you in front of merchants. Have you to partially fill out a form ("don't worry about what all this means, your doing on the job training") and tell you what to say and what to write down. I've even heard people on the other end of the phone telling them (the team lead) what to tell me. They "micro-manage" you to the 10th degree. The team leads are rude and condescending and are quick to remind you that "they too were out in the field ". But because of their success, they act like "you're supposed to know what to do after only 2 days of 6hr training and 1 1/2 hr EOD webinars and conference calls.

If the merchant doesn't want to do business, the team leads will not allow you to leave the merchant's property, short of being tossed out on your asked to leave. If the merchant has no fax machine you're expected to ask another business owner (whom you're not doing business with by the way) in the vicinity if you can use "their" fax machine to send out another business's statements.

In a nutshell I quit after I was asked to do something that in my experience was very inappropriate and unprofessional. Oh yeah, and they refused to pay me and started stalling. Red Flag! I Quit.... 13 days total was enough for me. It was not going to get any better. Don't fool yourself! I stopped.

Ok, Now what you've all really been waiting for. This is all public knowledge so go for it:

"Encore Payment Systems, aka Prodigy and Momentum Payment Systems. The year was 2004, the FTC had settled the first suit of it's kind against an ISO for $23.5 million dollars. As a result, Plano, TX based Certified Merchant Services was sold to First American Payment Systems". But then what? Guess what company started out about that time?  

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This report was posted on Ripoff Report on 02/12/2012 12:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Momentum-Payment-Systems/-Dallas-Texas-75001/Momentum-Payment-Systems-Encore-Payment-Systems-If-Your-Thinking-About-Doing-Any-Busine-837856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

From an active employee

AUTHOR: dkp1971 - (United States of America)

I started working with Momentum Payment Systems in March 2012. I earned the full $4000.00 Quick Start Bonus on top of full commissions on each account I opened. I achieved "Executive Club" (opening 50 accounts) in 4 months. I am very satisfied working with the company, and feel that my efforts in the field are appreciated. The "micro management" you speak of is part of the training process. It is impossible to train for this type position without being in the field. Once IBA's have reached a certain comfort and knowledge level, the Team Leaders handle the appointment process differently. The position is what you make it. If you are "coachable" and willing to learn a proven sales method, you will succeed. As far as the call center appointments, there are occasions where the merchant is a no-show, or may not be prepared for the appointment. On the other hand, there are just as many who are prepared for the appointment. This is a common problem in every outside sales position, and is not exclusive to this company. To be successful, IBA's must do their own prospecting while out in the field. The company calls and tries to set appointments for every business lead you submit. IBA's are given ample support to be successful in the field. No sales position is easy, you have to work hard to be successful.

The company is committed to customer satisfaction. The few instances where my clients had any kind of problem, the company offered a full and satisfactory resolution.
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#2 UPDATE Employee

Skewed info

AUTHOR: John - (United States of America)

Great in depth info but very skewed. In most cases when you first start with a company there is a huge learning curve. I also started the exact same way you did. 3 days of training and into the field I went. I had never done merchant account sales before so I depended on the team leaders to walk me through many steps. I did not reach the $4000 dollar bonus but did hit $2500 bonus the first month and that is with no experience. I have been with Momentum for 2 years now and love working for this company. This company give you tons of freedom to go out and do your own thing. I have never worked for a company in sales that lets you do your own thing as much as Momentum. I take marketing appointments and generate my own leads. At first you are expected to fax alot of info into the office but that is just to make sure you are doing your job the correct way. After a few months they didn't even require me to fax info in until the sale was completed. Just like any other job.....if you show you can be competent then you can go on your own. Momentum is a great company to work for and if you do your job the correct way it will be very rewarding both financially and ethically knowing you are helping your fellow businesses save thousands of dollars each year. I have made many new friends from some of the businesses that have signed up with me. Honestly in 2 years I have only had one business leave after they had signed up with me. That in itself tells me that Momentum is taking care of its customers. I am making a decent living as well.
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