- Report: #809326
Report - Rebuttal - Arbitrate
Complaint Review: Momentum Payment Systems
Momentum Payment Systems22001 Northpark, Ste 800 Kingwood, Texas United States of America
Momentum Payment Systems Makes False Claims, Doesn't Back Their Poor Service, Fails To Return Calls, And Puts All Blame On The Merchant. Kingwood, Texas
*Author of original report: Reponse proves their lack of interest in customer issues.
*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT
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It worked fine for awhile, then it started to act up and cause problems in my software. I contacted Joe in customer support many times. He would tell me he would call me back before the end of the day, and I wouldn't hear from him. I would finally call him back after a couple of days. I had no processing for 2 weeks. I even told him I wanted to cancel my account, but he gave me one excuse after another why I couldn't cancel.
After many phone calls and a conference with Intuit he said they didn't know why it wasn't working and he finally rerouted me through a 3rd party processor, Eprocessing Network because they couldn't figure out how to fix the problem.
The Eprocessing Network took a couple of times to get it up and running. Then I started having problems with that crashing and freezing up my computer. I couldn't swipe my cards, so it was costing me a higher discount rate. I called customer service a couple of times and they were able to partially fix it, but I never could swipe cards again. Any service calls I made after this were never returned. So I suffered with it for awhile.
I finally decided to be done with them and go through another processor. I called them in June or July to cancel my account. They asked why and I told them because of all the service issues that they couldn't fix. They said they understand and would have an account manager call me back. No one ever called me back and they canceled my online access of my account and processing, so I thought it had been canceled.
Then I start noticing that they are still charging fees to my account. So I call them in late October, they said they would call me back. I called back in November and they tell me it's because I didn't send in a cancellation letter. I faxed a cancellation letter. A couple days later the call and say I have to sign it. I refaxed the letter. One month later they call and say they received my cancellation letter and it will be canceled in 30 - 60 days. This should already have been canceled!
I got a call today, my account has been overdrawn. They charged me a $250.00 early termination fee for a service that's not working. I was on the phone with Sylvia ext 1519 for quite awhile and put on hold 3 times. She was not willing to budge on the termination fee. She offered to let me talk to a supervisor, then said they were all busy. Finally got to talk to a supervisor and they are not willing to budge at all. They admit they can see there has been issues, but she said it has worked for me in the past so I'm still liable for the contract. There is no compromise.
This whole experience with Momentum Payment Systems has been a nightmare.
This report was posted on Ripoff Report on 12/14/2011 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Momentum-Payment-Systems/Kingwood-Texas-77339/Momentum-Payment-Systems-Makes-False-Claims-Doesnt-Back-Their-Poor-Service-Fails-To-Re-809326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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