• Report: #456763

Complaint Review: Moms White Teeth Story - Dazzle White & Whitening Brites

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  • Submitted: Fri, May 29, 2009
  • Updated: Tue, January 12, 2010

  • Reported By:Gig Harbor Washington
Moms White Teeth Story - Dazzle White & Whitening Brites
momsteethstory.com Internet U.S.A.

Moms White Teeth Story - Dazzle White & Whitening Brites Moms Teeth Story is a scam beware ! Internet

*UPDATE Employee: Dazzle White

*UPDATE Employee: Hello

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A ad is running on MSN called Moms Teeth Story by a Cathy Anderson. I have learned if I sign in on my computer at work she states she lives in that city, if I sign in at home she lives in my home town. The ad states she has come up with a two product combination to whiten your teeth and the only cost to you is to pay shipping for the "Trial Offer" from these two companies. One is Dazzle White Pro - which I have found is in Cyprus and the other is Whitening Brites. Her site clearly states you will only have to pay the shipping but when you get your visa you have been charged for a months supply from each company. Dazzle White $59.95 Whitening Brites $88.98. Beware .. this is a major rip off

Barbara
Gig Harbor, Washington
U.S.A.

This report was posted on Ripoff Report on 05/29/2009 10:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Moms-White-Teeth-Story-Dazzle-White-Whitening-Brites/internet/Moms-White-Teeth-Story-Dazzle-White-Whitening-Brites-Moms-Teeth-Story-is-a-scam-beware-456763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dazzle White

AUTHOR: Leonardo Smith - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.
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