- Report: #924897
Report - Rebuttal - Arbitrate
Complaint Review: Monarch Grand
Monarch Grand25910 Acero, Suite 160, Mission Viejo, CA 92691 Internet United States of America
Monarch Grand Walt Dodge Misrepresented services, made false promises, lied about who would own/manage my points, Internet
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I called Central Reservations on July 26, 2012 after learning through the internet that the Diamond/Pacific Monarch escrow had closed and was informed that Diamond had bought Pacific Monarch, which no longer existed, and that Diamond had absolutely nothing to do with Monarch Grand, whose points we now owned.
I was transferred to Customer Service and told Carmen of my disillusionment and disgust at being lied to and she said Walt Dodge was still there and asked if I wanted to go back to my original contract. I, of course, said yes, since I see no sense in having many more useless points without the benefits and aid, promised to me by Walt Dodge, that would be available from Diamond. Carmen said she would have to consult her superiors and called back later to say that Walt Dodge was not employed by them and that I was out of luck because "I had signed a contract"! True, I signed a contract, but only because of the lies and falsehoods sold to me by Walt Dodge.
Consequently, I now own way too many points in a timeshare with only nine resorts instead of the "hundreds" I was falsely told would be available and will have to work twice as hard to make use of them. Walt Dodge is an unscrupulous person who painted a complete false picture of the way the points I bought would be administered.
This report was posted on Ripoff Report on 08/09/2012 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monarch-Grand/internet/Monarch-Grand-Walt-Dodge-Misrepresented-services-made-false-promises-lied-about-who-woul-924897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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