- Report: #1027934
Report - Rebuttal - Arbitrate
Complaint Review: Money Tree Merchant Services
Money Tree Merchant Services5900 E Virginia Beach Blvd Norfolk, Virginia United States of America
Money Tree Merchant Services Held my funds hostage!!! Norfolk, Virginia
*UPDATE Employee: Humans Errors
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transactions within 72 hours. The merchant claimed initially that there was something wrong with my bank account and they could not retrieve less than $5 from my account. My application was submitted online by the representative that had a cancelled check. On March 7, 2013, the so-called issue was resolved after I sent them a fax with my banking information again, and I received a text message from the representative that the money would be deposited by 3/12/13. I called today (3/12/13) and they stated that they will not deposit my money until 3/18/13. My bank verified that there were no issues on their end and they still refused to honor the contract and submit my funds of $810.62. Their nonchanlant attitude is even more disturbing and my bank branch manager was on the phone with me and could not believe what she was hearing from Ben Parker (Funding Dept./ID:9372). The Sales Representative is Freddie D'Leon and he basically stated that he doesn't handle the transaction portion of the account and he has to go along with whatever funding says. He stated that they had not done anything wrong!
This report was posted on Ripoff Report on 03/13/2013 04:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Money-Tree-Merchant-Services/Norfolk-Virginia-23502/Money-Tree-Merchant-Services-Held-my-funds-hostage-Norfolk-Virginia-1027934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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