I WAS CONTACTED BY MONEYTREE MORTGAGE, LOAN AGENT NIGEL, AND WAS TOLD I HAD BEEN APPROVED FOR A LOAN TO PURCHASE A HOME FOR UP TO $150,000. AT THE TIME I KNEW I WANTED TO PURCHASE A HOME, BUT WAS NOT SURE WHICH ONE. I WANTED TO BUY THE HOME I WAS CURRENTLY RENTING. NIGEL TOLD ME I JUST NEEDED TO GET THE AMOUNT LOCKED IN AND I COULD TAKE MY TIME IN DECIDING.
HE INSTRUCTED ME TO SEND $300.00 FOR A APPLICATION FEE WHICH WOULD BE RETURNED TO ME UPON CLOSING. HE STATED THE AMOUNT WOULD BE RETURNED IN FULL. I CHECKED THE BBB AND FOUND NOTHING NEGATIVE ON THE COMPANY. THE DATE WAS JANUARY 3, 2004. HE INSTRUCTED ME THAT THE MONEY COULD BE DIRECTLY WITHDRAWN FROM MY ACCOUNT AT WHICH TIME I ASK THAT IT BE DONE IN TWO INCREMENTS. THE FIRST BEING $100.00 AND THE SECOND $200.00 THIRTY DAYS LATER. HE AGREED AND STATED THIS WOULD BE NO PROBLEM. HE ASSURED ME HE JUST NEEDED TO HAVE SOME SORT OF COMMITMENT SO HE COULD "LOCK" IN MY LOAN.
HE ALSO SAID THEIR COMPANY WAS SET UP TO ASSIST HARD WORKING PEOPLE AS MYSELF WHO HAD JUST HAD A BAD BREAK IN LIFE WITH A DIVORCE OR SOME OTHER SITUATION THAT HAD LEFT THEM IN A SITUATION THEY DID NOT CHOOSE TO BE IN. I WORK VERY HARD AND MAKE DECENT MONEY & CURRENTLY AM PAYING MORE IN RENT THAT I COULD OWN A HOME FOR. SO AS STUPID AS I THOUGHT I WASNT I AGREE. BUT, HE DID NOT WITHDRAW 100 DOLLARS, HE WITHDREW THE ENTIRE AMOUNT. THIS CAUSED MY ACCOUNT TO BE OVERDRAWN AND I WAS CHARGED SEVERAL DOLLARS IN ISF FEES FROM THE BANK NOT TO MENTION THE CHARGES EACH COMPANY THE CHECK "BOUNCED" ON CHARGING AS WELL.
I IMMEDIATELY CONTACTED MONEYTREE AND SPOKE TO SOMEONE WHO IDENTIFIED HIMSELF AS THE SUPERVISOR. I EXPLAINED HOW THE MONEY WAS TAKEN OUT IN A MANNER I HAD NOT AGREED TO AND HE STATED THAT HE WOULD IMMEDIATELY FIX THE ERROR. I WAS TOLD TO GO ONLINE AND PULL UP THEIR WEBSITE WITH A SPECIAL PASSWORD WHICH HE GAVE ME.
UPON ENTERING THIS SITE I WOULD BE ABLE TO PULL UP MY LAUNDRY LIST WHICH WOULD GIVE ME A LIST OF ALL THE DOCUMENTS THEY NEEDED TO COMPLETE MY LOAN. THE SOONER I COULD GET THEM THESE DOCUMENTS THE SOONER WE COULD CLOSE THE LOAN. WELL, I DID EXACTLY AS INSTRUCTED. I SENT THE DOCUMENTS. I WAS THEN SENT A EMAIL FROM A FEMALE WHO INSTRUCTED ME SHE HAD BEEN PLACED OVER MY ACCOUNT & IF I DIDN'T SEND IN INFORMATION NEEDED SOON MY ACCOUNT WOULD BE CLOSED AND PLACED INACTIVE.
I RESENT THIS LADY A EMAIL INFORMING HER THIS INFORMATION HAD ALREADY BEEN SENT AND MY ACOUNT WOULD NOT BE PLACED INACTIVE. I WANTED EXACTLY WHAT I WAS PROMISED AND I EXPECTED TO HEAR FROM THEM REAL SOON TO SET UP THE CLOSING DATE. I NEVER HEARD A WORD AND EACH EMAIL I SENT FOLLOWING WAS RETURNED WITH NO KNOWN ADDRESS. I TRIED CALLING AND ALWAYS GOT A BUSY TYPE SIGNAL WHICH WAS OBVIOUS THE PHONE WAS OFF THE HOOK.
I THEN CONTACTED NATIONAL INFORMATION AND GOT ALL THE NUMBERS THEY HAD LISTED FOR MONEYTREE MORTGAGE WHICH SHE GAVE ME. I CALLED EACH AND EVERY NUMBER, EVERYDAY, FIVE TO SIX TIMES PER DAY AND NOT ONCE DID I GET A ANSWER. THE PHONE JUST RANG AND RANG. NOW THESE PEOPLE HAVE ALL MY PERSONNAL FINANCIAL INFORMATION TO INCLUDE TWO YEARS OF TAX INFORMATION, BANK STATEMENTS, ETC. ALL INFORMATION ONE DOES NOT JUST READILY GIVE OUT.
BUT I DID KEEP COPIES OF EACH DOCUMENT SENT. ONE SUCH DOCUMENT IS FOR MY SIGNATURE GIVING THEM PERMISSION TO WITHDRAW THE MONEY. THIS PARTICULAR DOCUMENT I DID NOT RETURN, BUT THE MONEY WAS DRAWN OUT ANYWAY. IN FACT, THE MONEY WAS WITHDRAWN BEFORE I EVEN DOWNLOADED THE FORM.
I WANT TO KNOW EXACTLY WHAT I HAVE TO DO TO PURSUE THIS. I WANT MY MONEY, IN FACT I WANT EVERYTHING I AM ENTITLED TO FROM THIS FRAUDULENT PLACE FOR ALL THE SUFFERING I HAVE WENT THROUGH SINCE JANUARY, 2004. I HAD CHECKS THAT BOUNCED BECAUSE OF THEIR DISHONESTY AND SINCE THAT TIME HAVE LOST THE CHANCE TO BUY A HOME FOR MY GIRLS AND I. HELP, I NEED SOME GUIDANCE.
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.