- Report: #895031
Report - Rebuttal - Arbitrate
Complaint Review: MoneyBookers
MoneyBookersInternet United Kingdom
MoneyBookers Skrill use extortion to force merchants to sign their contract and rates tables. London, United Kingdom Internet
*Author of original report: Contact Us - Been there done that
*Consumer Comment: Toyota of Grapevine "I jim"
*UPDATE Employee: Please contact us back
They then send a demand for a huge amount of company info to "verify your identity" and will not release the funds untill they have what they want. These include company registration details, turnover, share holding and copies of identity documents such as passports etc. This is apparently to comply with the money laundering laws which I totally agree with and would happily comply with normally however they also sneak in two extra documents that have nothing to do with those laws but that you still must sign if you ever want to see your money again.
These two extra documents are a new contract and a new rates table that changes your 30 day 100% reserve to a 180 day 5% reserve. meaning that now they can cold 5% of your turnover for 6 months.
I can understand identity documents needed to comply with the money laundering laws but when you are forced to also sign changes to contract terms and rates tables or you will not ever get you money back then that is nothing short of extortion in any jurisdiction anywhere in the world.
If you try to email them and sort it out you either just get a repeat of the demands or no reply at all.
If you cancel your account they still will not give your money back untill you provide all the documents they want and when you do provide them all they then impose the changed terms you were forced to sign and hold you money for 180 days instead of the 30 you originally signed up for.
How can a big company like this get away with such unethical practices and how can they use extortion to force merchants to sign changes to contract terms with apparent impunity.
This report was posted on Ripoff Report on 06/09/2012 12:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/MoneyBookers/internet/MoneyBookers-Skrill-use-extortion-to-force-merchants-to-sign-their-contract-and-rates-tabl-895031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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