• Report: #1077953

Complaint Review: MoneyGram

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  • Submitted: Wed, August 21, 2013
  • Updated: Wed, August 21, 2013

  • Reported By: Anonymous — Nashville Tennessee
MoneyGram
Internet USA

MoneyGram How MoneyGram Cheats Consumers  Internet

*Consumer Comment: Here is a thought...

*Author of original report: Mom would never approve

*Consumer Comment: Easy resolution for the future

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My mother frequently uses moneygram money orders to pay her bills. Up until now, we never had any problems with them. But know we know never to use this company again.

So, basically what happpened was my mother sent off her electric bill through moneygram. She sent off her July 5th bill which was $84.77. Later this month we were sent a cutoff notice from the electric company that notified us that our bill never got there. I knew there had to be some kind of mistake so I got my mom's money order receipt to double check that the money order had not been cashed. Unfortunately, someone had cashed it in, but moneygram does not allow any consumer to have this information for free. You have to pay a fee in order to get it.

We agreed to pay $24 at our local Walmart in order to have a photocopy of the money order sent to us by email in two business days, but so far almost three days have passed and nothing has arrived in our email account. Now the only optipn we have is to pay another $15 to have a copy sent to us in the mail, which could take anywhere from 30-65 days, meanwhile my mom now has to pay $166 to ensure that her electricity will not be discontinued.

When we went to Walmart to sort this out we contacted Moneygram twice by phone and they took over two hours just to answer (and twice we heard them deliberately pick up the phone and then hang it up, forcing us to call back). The cashier who helped was very patient, but overall she did not seem to be fully aware of what steps she should have taken to help us get the photocopy by email, but she did try. I will definitely send a complaint to moneygram once I actually have a copy of the money order. In the very least whoever cashed it is looking at a felony because we do plan to press charges against whoever decided to cash my mom's money order. Anyway, moneygram was terrrible both in terms of the excessive amount of charges that they forced us to pay and in their incredibly inadequate and rude customer service. Never purchase a money order from this company because their only concern is to make a profit, even if it means profiting from someone else's misfortune, they don't care at all for their customers.


This report was posted on Ripoff Report on 08/21/2013 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/MoneyGram/internet/MoneyGram-How-MoneyGram-Cheats-Consumersnbsp-Internet-1077953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Here is a thought...

AUTHOR: Robert - ()

 Why not wait to find out who actually cashed the Money Order before you go off trying to press charges.  After all what if by just a chance that the person that cashed the Money Order was the Electric Company and just didn't post it to the right account?

As for your Mothers "trust" issues.  If they are this bad why does she even have a checking account?  She gets monthly statements from them right?  If they come by mail what would keep someone from just taking her statement and using the information from that?  What if someone "intercepted" her e-mail if she gets e-statements?   These statements has her account number and with about a 30 second internet search a person can find that banks routing number.  Not only that but the their would know how much is in the account for them to take.

Does she write checks in stores?  How about using her debit card?  Are you really going to say that her trust issues are so bad that the only way she takes out money is by going into the branch and doing a withdraw? 

If her trust issues are really that bad..then perhaps point out a few other issues.  Such as what happens when she leaves the bank and she gets robbed?    If they are not that bad then perhaps you need to be a bit more forceful.  Heck, even opening up a separate account that she could transfer ONLY the money for her bills and use that to pay would be better and probably cheaper in the long run.

If she uses her debit card and just not checks, then check out the Utilities web site.  Many(and I would bet every) utility in the US actually allows on-line payment by Debit Card and/or Credit Card.

You also talk about the Post Office and how great their money orders are.  Well it still costs you for an inqury, and they will make you wait 60 days before they issue a refund..IF the money order wasn't cashed.  If it is cashed you are pretty much "Up the Creek without a Paddle" and it would be up to you to go after the person who cashed it...of course that is if you can find them.

 

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#2 Author of original report

Mom would never approve

AUTHOR: Anonymous - ()

 My mom is very old-fashioned. She has a checking account and I have spoken with her about both of these options, but she's just not comfortable using either. Also she has had one incident where her money was stolen through a personal check. The individual was caught, but some of her funds were not returned to her account, so I think she's still afraid to use her personal checking information because of this. Direct deposit is also a great option, but again my mother has trust issues, and does not feel confident allowing any company to have full access to her checking account. Besides, money orders should be a fairly safe alternative, if people would refrain from stealing, but in this world that's a laugh. Anyway, we have discussed the fact that perhaps it would be within her interest to only use money orders from the post office as they tend to consistently use ethical practices, and I will also encourage her to refrain from sending off her bills from her personal mailbox to avoid any potential thefts from shady neighbors walking past our home. Hopefully in the future things like this can be avoided.

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#3 Consumer Comment

Easy resolution for the future

AUTHOR: coast - ()

Why not pay online from a checking account or just mail a check? It takes only five minutes to access a checking account online to obtain an image of a cancelled check.

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