- Report: #1077953
Report - Rebuttal - Arbitrate
Complaint Review: MoneyGram
MoneyGram How MoneyGram Cheats Consumers Internet
*Consumer Comment: Here is a thought...
*Author of original report: Mom would never approve
*Consumer Comment: Easy resolution for the future
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My mother frequently uses moneygram money orders to pay her bills. Up until now, we never had any problems with them. But know we know never to use this company again.
So, basically what happpened was my mother sent off her electric bill through moneygram. She sent off her July 5th bill which was $84.77. Later this month we were sent a cutoff notice from the electric company that notified us that our bill never got there. I knew there had to be some kind of mistake so I got my mom's money order receipt to double check that the money order had not been cashed. Unfortunately, someone had cashed it in, but moneygram does not allow any consumer to have this information for free. You have to pay a fee in order to get it.
We agreed to pay $24 at our local Walmart in order to have a photocopy of the money order sent to us by email in two business days, but so far almost three days have passed and nothing has arrived in our email account. Now the only optipn we have is to pay another $15 to have a copy sent to us in the mail, which could take anywhere from 30-65 days, meanwhile my mom now has to pay $166 to ensure that her electricity will not be discontinued.
When we went to Walmart to sort this out we contacted Moneygram twice by phone and they took over two hours just to answer (and twice we heard them deliberately pick up the phone and then hang it up, forcing us to call back). The cashier who helped was very patient, but overall she did not seem to be fully aware of what steps she should have taken to help us get the photocopy by email, but she did try. I will definitely send a complaint to moneygram once I actually have a copy of the money order. In the very least whoever cashed it is looking at a felony because we do plan to press charges against whoever decided to cash my mom's money order. Anyway, moneygram was terrrible both in terms of the excessive amount of charges that they forced us to pay and in their incredibly inadequate and rude customer service. Never purchase a money order from this company because their only concern is to make a profit, even if it means profiting from someone else's misfortune, they don't care at all for their customers.
This report was posted on Ripoff Report on 08/21/2013 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/MoneyGram/internet/MoneyGram-How-MoneyGram-Cheats-Consumersnbsp-Internet-1077953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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