• Report: #1041244

Complaint Review: MoneyPak GreenDot

  • Submitted: Sat, April 06, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: Steve — jacksonville Florida
MoneyPak GreenDot
P.O. Box 1187 Monrovia, California United States of America

MoneyPak GreenDot MoneyPak Green Dot Company Policies Seem To Promote Fraud Monrovia, California

*UPDATE Employee: Green Dot Cares

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 On March 25 2013 I called MoneyPak Green Dot to check my balance and transaction history and after I put in my account number I was told to hold the line I was to speak to a agent and the wait was 20 minutes this happened every 5 or 10 minutes for a hour and 45 minutes and then I just hung up. 

 I then did a Google search and it seems the phone number I called is the only phone number available and nothing is listed for the main office but I did find a email address to contact them and so I sent a email asking about my account. 

 Four days latter I had not received any response at all so I called and got the twenty minute recording and so I sent another email and when I still did not receive a response I again called and waited on hold for you guessed it twenty minutes but this time a woman who said her name was "Bob" answered.

 I asked "Bob" about my account and she told me it had been closed and also I can never have a Green Dot card again. I asked why and she would not give me any other information except my account had been "investigated" and then closed and I was not allowed to even see my accounts transaction history so I really do not even know if the account is still being used or not.

 I asked what kind of investigation was it that it was done without ever contacting me? "Bob" would not say except after being asked many times stated the transaction "investigated" was for $170. I told "Bob" I have not had any transactions for $170 and asked many times who was the money from? Where did the money go and who could I contact about this problem?

 At this point I have no interest in doing business with MoneyPak Green Dot again I just want to clear my name

 "Bob" answered all questions like these with the same answer and that was she could not tell me anything and at the top of the list was always that she could not give me any names. I asked many times to talk to her superviser or management or a phone number and it was always the same answer "no"

 There is no posted phone number for MoneyPak GreenDot main office on the web and it seems they work out of a P.O. Box and have no real physical address of any kind.

 Ok so MoneyPak GreenDot will not give out any names of anyone in the company or contact infomation or anyone involved with your account  and no contact information for mangement except a email address that they do not seem to monitor and a P.O. Box for a address for their home office.

To me this all adds up to do to a great place to collect payments for scams, money laundering  and ripoffs since everything seems to be anonymous there and the company itself is seems to just like a ghost now you see them and now you don't yet they are handling millions of dollars in transactions

Is anyone from the "American Greed" show reading this? 

This report was posted on Ripoff Report on 04/06/2013 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/MoneyPak-GreenDot/Monrovia-California-91017/MoneyPak-GreenDot-MoneyPak-Green-Dot-Company-Policies-Seem-To-Promote-Fraud-Monrovia-Cal-1041244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Green Dot Cares

AUTHOR: Green Dot Corporation - ()

Based on our experience, we have identified certain activities that will flag an account. When we find this activity we will place a block on the card until we can perform an additional review. Circumstances which would call for a block vary depending on the card type and the activity and in some cases we will close an account after reviewing. If you would like to have a representative from our corporate office contact you regarding your account, please email Customer.Advocacy@greendot.com with your name, phone number, ticket number (if you were provided one) and a brief description of your issue. We will review and contact you to assist.
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