• Report: #586023

Complaint Review: Monica Marchetti - Marchetti International - Italia International

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  • Submitted: Fri, March 26, 2010
  • Updated: Thu, November 22, 2012

  • Reported By: mufasa206 — Katy Texas United States of America
Monica Marchetti - Marchetti International - Italia International
8743 Katy Freeway Houston, Texas United States of America

Monica Marchetti - Marchetti International - Italia International Khanouf, Italia International, International, Bella Casa, Petra International Stone rip-off, scammer, bait and switch, excuses Houston, Texas

*Consumer Comment: AAA TILE AND ALL Monica, George & David needs to be put in jail

*General Comment: Updated Information February 2011

*Author of original report: monica is getting sneaky!!

*Author of original report: Zara...another one of Monica and George's aliases

*Author of original report: UPDATED

*Author of original report: HOW TO FILE A CONSUMER FRAUD COMPLAINT

*Author of original report: Continued...

*Consumer Comment: please advise

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On March 15, 2010, Monica Marchetti came to my house to give an estimate for tile.  Her assistant, Victor measured and found that I would need 938 square feet of tile for my downstairs.  I had selected a few tiles from Home Depot to give Monica an idea of what I was looking for.  After seeing them, she left to go to her warehouse and bring me back a few tile samples that she had that were similar.  I chose the ICI NS 6091 porcelain 20x 20 tile (as noted on the contract).  We agreed on a price of $4427.20, with 50% being due right then as a deposit ($2213.60) to include tear out, removal of trash and installation (as noted in the contract).  The date was set for March 22nd-24th (as noted on the contract).  I provided Monica with a personal check for the deposit, (made out to Italia International). 


 


 (Cancelled check copy attached)


 


Monday, March 22, 2010 came and I had my mother-in-law over to house sit while the work began.  Nobody showed up. 


 


Tuesday, March 23, 2010 came and I once again, had my mother-in-law over to house sit while the work began.  A wagon dropped off a lone worker to start the tear out of the carpet and tile.  He came with a hammer and a box cutter.  He did what he could, but it was nowhere near being finished.  He also didnt come with a lunch or any beverages, which my mother-in-law provided for him.


 


(See pictures of the mess that was left in my entire downstairsexposed nails, tile pieces strewn all about, and carpet rolls)


 


Wednesday, March 24, 2010 came and I once again, had my mother-in-law over to house sit while the work was to be done.  Nobody showed up.  My husband felt sorry for the lone worker, realizing there is no way he could move all of our furniture out of the way, along with our washer, dryer, fridge, stove, etcso he and a friend moved everything into the garage.


 


Thursday, March 25, 2010 came and I once again, had my mother-in-law over to house sit while the work was done.  The wagon came by again to drop off laborers to finish the tear out.  Two workers stayed, but the work still was not completed.


 


(See pictures and note the rough concrete that we were left to endure, not to mention being without furniture downstairs)


 


Thursday evening around 8:30 pm Monica called me and stated the following: 


 


The workers went to pick up the shipment and when they were unloading it, they noticed there was only 800 pieces, not the 938 I needed.  So she called the company and they advised her that they did not have anymore, but that they would eat the cost and upgrade me to another tile, and that she would be over around 10pm to show me the 2 different tiles that I could choose from. 


 


10pm came and wentI received another call from her around 10:30pm stating they would be here in 15 minutes.  At 11:45pm Victor, her assistant shows up at my door with 2 smaller whitish tiles that looked nothing like the tiles I had selected.  After all, my floor was originally white tiles.  I told him I did not like those tiles.  They were 16x 16 tiles, whitish in color and were ceramic.  The ones agreed upon in the contract were 20x 20 porcelain tiles.  He told me to let Monica know.


 


Monica called me after midnight stating again that the company only had 800 pieces not the 938 I would need.  So after thinking about it, I told her that with 800 20x 20 tiles, that would be more than enough to complete my downstairs since I only needed 938 square feet, not 938 actual tiles (since they are more than a square foot each).  Her words started fumbling and she stated she meant to say 800 square feet, not 800 pieces.  So I told her to bring them over and to omit the laundry room and restroom and then we should have enough.  Her reply was now that the tiles were not in Houston and she would have to wait until they were shipped here.  But previously, in the same conversation she stated that the workers went to pick up the tilesthats when they found out it wasnt enough.  Lies kept building upon lies and I just told her to please return my money and I would compensate her for the 2 days the workers came to half-way tear out the tiles and carpet with $192.00.  She told me that they were professionals and they were paid more than that.  What she did not know was that I speak Spanish and I asked the first worker (when he inquired about getting some food) how much he was getting paid to do this job and his response was $8/hour.  


 


She then told me that she would contact the company that had the tiles and tell them to process a refund to her since they could not deliver the specified amount of tiles and that I just needed to allow her until Wednesday the 31st to receive the credit from them, and then she would refund my money.  Then she called back stating that her contract states No Refunds, so she is going to be at my house on Wednesday with the workers and lay the whitish upgraded tile.  I advised her not to come to my house, that the deal was off, she has already breached the contract in many ways:


 


1)         The timeframe was March 22nd thru 24th for installation (the tear out hadnt even been completed by March 26th).


2)         She was not going to have the agreed-upon tile (ICI-NC-6091) as in the contract.


3)         She accepted a personal check from mewhich her contract states she does not accept.


 


Friday, March 26th 2010, 2 men whom I have never seen before, backed into my driveway knocking on my door demanding their tools out of my house.  I advised them that the needed to contact Monica regarding the tools, as I had no knowledge of who they were.  They continued banging and knocking on my door and demanding that I open the door and give them their tools.  They went to their truck and I put a statement on the door that said she had until Monday the 29th to have a cashiers check for me for the balance of $2021.60 (my deposit less the fee for the workers).  I went upstairs to back bedroom and called my husband, who was on his way home.  I went to look out the front window and saw Monica outside with police cars.  I waited until they left and the officer advised me that she was upset that I had their tools but that he could not force me to give them back to her.  Then the police left.  Monica then called me from a blocked number leaving a message, advising me that she was going to give me 24 hours to return her call or she was going to have her lawyers sue me for breaching the contract.  I did not answer her calls anymore after this.  Not to mention that my floors are now covered with very rough concrete, exposed nails, tile pieces, carpet rolls and I do not have any furniture, washer, dryer, fridge or stove inside since the tiles still havent fully been removed.


 


See the enclosed documents for more complaints gathered from the Better Business Bureau, Attorney Generals Office, and various other sources on how Monica has scammed others.  She has many aliases and has to keep changing her company name running from angry clients.  She has been arrested, found guilty and served time for theft and credit card fraud in the past. 


This report was posted on Ripoff Report on 03/26/2010 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monica-Marchetti-Marchetti-International-Italia-International/Houston-Texas-77024/Monica-Marchetti-Marchetti-International-Italia-International-Khanouf-Italia-Internat-586023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
5Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

AAA TILE AND ALL Monica, George & David needs to be put in jail

AUTHOR: Monica.George_Crooks - (United States of America)

Monica Marchetti & George Khanouf are married to each other and they are both convicted felons. Use their names to search facts about their criminal history here: http://www.hcdistrictclerk.com/Common/Default.aspx

They was sued on Judge Alex TV show and lost. The judge clearly pointed out they are scammers. Watch it here: http://www.facebook.com/video/video.php?v=103144983086259

Their current business is AAA TILE AND ALL. David Rivera is the self-claimed manager of their business and he is also liar who helps Monica & George prey on more customers.

Dont let them steal your hard earned money. If you are one of the many customers that have been scammed by them, dont hesitate to sue them in small claim court, civil court or criminal court. BBB, District Attorney and Attorney General Office are aware of their frauds. Your report will help their ongoing investigation to execute more charges on them. I am devoted to seeking justice against them. I will provide you with all info for lawsuit.
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#2 General Comment

Updated Information February 2011

AUTHOR: Sue - (U.S.A.)

Monica has opened a location with two different addresses:8745 and 8743Katy Freeway, Houston 77024. There are signs posted all over town for $4.95/psf granite with a 832-767-1110, its a cell phone number.The names areBella Casa International and Bella Casa Pietra International.

Thanks for the ripoff report, I was ready to call them.

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#3 Author of original report

monica is getting sneaky!!

AUTHOR: scammed by monica - (USA)

Monica has opened a new company, but got someone else to open it in their name...Her voicemail reflects this is her company...Zara...here is the info you will need to file if you end up a victim of her's...   

R188616 ZARA INTERNATIONAL HOUSE OF DESIGN 9201 KATY FREEWAY HOUSTON TX 77024 AGUIRRE VICTOR RAMON 9201 KATY FREEWAY HOUSTON TX 77024 Uncorporated 20100908

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#4 Author of original report

Zara...another one of Monica and George's aliases

AUTHOR: scammed by monica - (USA)

zara, bella casa, just countertops, italia international, pietra internationa  scammers houston, Texas

 

new company...Zara...9201 Katy Freeway...its Monica and George again....they just dont stop!  How many DBA's is  this now?  People...please file with the DA...i have listed multiple contact info for Bill Brigance and plenty other ways to help get this woman off the streets of Houston, Katy and Spring...please cooperate and dont get sucked in to her web of lies and empty promises...just file against her and go to judgealex dot com to go on tv and get your $$$ back...like I did...October 13...FOX...Judge Alex...watch me take her to the bank and win!!!
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#5 Author of original report

UPDATED

AUTHOR: mufasa206 - (USA)

The best way to file a Consumer Fraud complaint/report is to call (713) 755 -5836 ...IF THE NUMBER IS DELETED...STARTS WITH 713 THEN 755 ENDS WITH 5836.....between the hours of 8:00 am and 5:00 pm, Monday through Friday and request that a complaint package be mailed to you. This package will have some written instructions and a one-page (front and back) form to be filled out and returned. Several members of the Consumer Fraud staff are bilingual (English and Spanish). Our forms are available in English and Spanish. Our staff is familiar with the types of matters that this division investigates and can provide additional information to assist you in filing your complaint, if needed. Since we are a criminal law enforcement agency, we cannot share with the public whether or not we have other complaints against the company or person you want to complain or inquire about.

Once the completed form is returned along with pertinent attached documents, it will be indexed and forwarded to the divisions chief prosecutor in a timely manner. The chief prosecutor will review the complaint and determine whether or not the matter is appropriate for criminal investigation by this division. The consumer will receive a written response to their complaint within seven days of submission informing them whether or not we will investigate the matter, our index number and the name of the staff member assigned to investigate the complaint, or informing them why we are not going to investigate if we decide not to investigate.

We prefer receiving complaints by mail. Most often Consumer Fraud complaints involve some documents (contracts, proposals, correspondence, agreements, checks of payment front and back as negotiated, pictures, etc.). Clear, legible copies of these documents need to be attached to the original complaint in order for the complaint to be properly evaluated.

If there is some genuine urgency that requires we receive your complaint immediately, you are welcome to come to our office at the Harris County Criminal Justice Center, 1201 Franklin, 5th Floor, Houston Texas 77002, Monday through Friday 8:00am to 4:30 pm to fill out a complaint/report form and turn it in
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#6 Author of original report

HOW TO FILE A CONSUMER FRAUD COMPLAINT

AUTHOR: mufasa206 - (USA)

The best way to file a Consumer Fraud complaint/report is to call (713) 755-5836 between the hours of 8:00 am and 5:00 pm, Monday through Friday and request that a complaint package be mailed to you. This package will have some written instructions and a one-page (front and back) form to be filled out and returned. Several members of the Consumer Fraud staff are bilingual (English and Spanish). Our forms are available in English and Spanish. Our staff is familiar with the types of matters that this division investigates and can provide additional information to assist you in filing your complaint, if needed. Since we are a criminal law enforcement agency, we cannot share with the public whether or not we have other complaints against the company or person you want to complain or inquire about.

Once the completed form is returned along with pertinent attached documents, it will be indexed and forwarded to the divisions chief prosecutor in a timely manner. The chief prosecutor will review the complaint and determine whether or not the matter is appropriate for criminal investigation by this division. The consumer will receive a written response to their complaint within seven days of submission informing them whether or not we will investigate the matter, our index number and the name of the staff member assigned to investigate the complaint, or informing them why we are not going to investigate if we decide not to investigate.

We prefer receiving complaints by mail. Most often Consumer Fraud complaints involve some documents (contracts, proposals, correspondence, agreements, checks of payment front and back as negotiated, pictures, etc.). Clear, legible copies of these documents need to be attached to the original complaint in order for the complaint to be properly evaluated.

If there is some genuine urgency that requires we receive your complaint immediately, you are welcome to come to our office at the Harris County Criminal Justice Center, 1201 Franklin, 5th Floor, Houston Texas 77002, Monday through Friday 8:00am to 4:30 pm to fill out a complaint/report form and turn it in
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#7 Author of original report

Continued...

AUTHOR: mufasa206 - (USA)

here's the rest of the story...

Saturday March 27, 2010 While at a soccer game, my husband gets a call from the alarm company stating that our alarm had gone off and was everything okay. He advised them that no one was home so to please send the police. We spend home to find that the officer had didnt get there until 28 minutes after the call had gone through and didnt find anyone. He stated that the length of time was due to a shift change. Sunday March 28, 2010 Received numerous messages from Monica advising me that tiles will be delivered to my property on Wednesday and that she would take me to court. Monday March 29, 2010 Received voicemails and texts from Monica wanting to meet up with me to give me my refund. I am very worried about meeting up with this woman whom is a convicted felon, so I told her to put it in the mail or in my bank account. She then told me that it is not going to work that way, that we need to meet up. I then went in to file this claim against Monica Marchetti. Later this day, I received numerous calls from Monica stating that she knows where I live, what I drive and where I work, and that I better watch out. I then went back to the courthouse to try to get a protective order, but was told those are only for domestic violence cases. I demanded that something be done. An officer called her and advised her that she is setting a no contact order between us.

So...I filed a small claims case against her...then realized that all i would be getting is a piece of paper as a judgement becasue the "self-proclaimed" millionaire doesn't have anything in her name...So I called Judge Alex (from tv...channel 20) and was able to get on the show...we went to LA for the trial on June 27th...and I won my case...by the way...the Judge really exposed her past criminal history, aliases, and deceptive trade practices too!!!  I will post the air date as soon as it is scheduled...(nect 2 months or so)...I can provide any and all info someone might want on this woman...feel free to contact me thru yahoo...I go by scruffie206...hope to hear from you all!

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#8 Consumer Comment

please advise

AUTHOR: mr brown - (United States of America)

hi my name is bob i have a cuurent contract with this company and although its going great i didnt know about this site or the things i found out on the rip off report... i cant beleive all that i am reading.. job great so far but what do i do if the dont finish it right or something  they had agood price and i am happy so far but this ripp off stuff has me scared.. please advise me what should i do if anything goes wrong.. its hard for me this about this person..bob.brown105@gnail.com
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