- Report: #1033194
Report - Rebuttal - Arbitrate
Complaint Review: Monitronics Alarm Systems
Monitronics Alarm Systems2350 Valley View Lane Dallas, Texas U.S.A.
Monotronics Alarm Systems, Monitronics is too insecure to let go. According to them, there is no such thing as canceling a contract. Dallas Texas
I received an offer from another security service who put in a new system. Along with this agent, Monitronics was contacted by telephone and via fax to cancel my contract. All was supposed to be well, until two weeks later I discovered that they had taken a payment from my bank account. They were again contacted, claiming they never recevied a faxed request for cancellation and that I was told during the initial call that my contract did not expire until 06/2008. Arrangements were made to pay off the remaining balance.
They were sent a check covering the remaining months, yet when I followed up they claimed they had not received such check, which had been cashed by them, mind you. They were badgering in regards to me wanting to cancel my contract. This representative blatantly refused to cancel the contract telling me that you could not cancel a contract and refused to discontinue taking payments from my bank account.
After saying a few choice words to her and ending the call, I called back and spoke to another representative who also badgered me about why I wanted to cancel. I questioned why they would continue to take out monthly payments on services I was not receiving, instead of just billing me for the remaining balance. (They even claimed that they were still monitoring my house until I pointed out that their system was disconnected.) She claimed that they would cancel the ACH withdrawals and send a bill. A week later I received a voice mail message from a representative claiming that they were receiving a trouble signal from my house. Are they kidding? A month after the system was disconnected?!!
This report was posted on Ripoff Report on 09/05/2007 07:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics-Alarm-Systems/Dallas-Texas-75234/Monotronics-Alarm-Systems-Monitronics-is-too-insecure-to-let-go-According-to-them-there-1033194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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