• Report: #160233

Complaint Review: Monitronics International

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  • Submitted: Mon, October 10, 2005
  • Updated: Tue, July 14, 2009

  • Reported By:woodbridge Virginia
Monitronics International
monitronics.com Dallas, Texas U.S.A.

Monitronics International ripoff individuals with a 3 yr contract term even if you sell the property with their system. Dallas Texas

*UPDATE Employee: its the same industry wide.

*Consumer Suggestion: Monitronics is horrible

*UPDATE Employee: Monitronics Can Help

*Consumer Suggestion: You are Screwed

*Consumer Comment: Yes, it's binding

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Monitronics International, Inc. have a 3 yr contract that requires you to pay the 3 years regardless if you sell the property with which the agreement covers.

When I had the system installed I had no idea that I was going to have to sell my house prior to the end of the 3 yr agreement. So, now that my house is sold, I called Monitronics (spoke with Stacy Stillman) to cancel my contract. She said that I am binded to the contract and have to continue to pay for monitoring even though I have no house with a monitoring system installed now.
Why the *(*# would I pay for a monitoring service even though my next property has no hardware to support it or has another service in place.

I had the auto debit from my account, but cancelled that so that they couldn't get my money without me giving it to them.

They are looking to collect $840 until the end of the from me even though I have no property to monitor.

No where in the agreement does it state that the contract cannot be cancelled when the property is sold. Plus, all my agreement papers don't have an autorized signature on them? Does anyone know if that is required?

It states at the bottom of the monitoring agreement, "This agreement shall not be binding upon Company unless either approved in writing by an officer of Company or Company begins monitoring service." Does this hold me to the contract since they started monitoring?

Everett
woodbridge, Virginia
U.S.A.

This report was posted on Ripoff Report on 10/10/2005 04:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics-International/Dallas-Texas-75381/Monitronics-International-ripoff-individuals-with-a-3-yr-contract-term-even-if-you-sell-th-160233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

its the same industry wide.

AUTHOR: Andrez09 - (U.S.A.)

I've worked for over 6 years with this company and I can see both sides of the issues... What monitronics offers there customers is monitoring of alarm systems. The sad part is that some dealers do take advantage of people and do not proplery explain and the use of the alarm and the contractual obligations...Which are the same for all alarm companys. As far as insurance goes all dealers must be bonded to cover any damage they may cause and liscenced with that state. Inspections are made of dealers work and dealers are held responsible for there work performed. which i may add is bad at times. what happens is that independent dealers will install an alarm and send signals to the monitoring station... once signals are confirmed and account is placed on line with the proper documentation monitronics will then purchase that account or alarm.... but the dealer can also sell that account to any other monitoring center...adt,brinks...and so on..
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#2 Consumer Suggestion

Monitronics is horrible

AUTHOR: Sam - (U.S.A.)

Here is the truth...Monitronics does not report to credit bureaus....I spoke to a "collections representative" who told me that if I didn't pay it would not really matter as they don't report to credit bureaus...he also commented that recently monitronics has been investigated for debiting customers checking accounts who have cancelled. KEEP WRITING THE ATTORNEY GENERAL OF YOUR STATE.
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#3 UPDATE Employee

Monitronics Can Help

AUTHOR: Kimber - (U.S.A.)

Monitrics is able to assist you with your concern. Please contact the Executive Response Department at 800-447-9239 ext 2196.

Thank yu
Kimber - Lead
Dallas, Texas
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#4 Consumer Suggestion

You are Screwed

AUTHOR: Dave - (U.S.A.)

Yes, it is binding. Monitronics SUCKS. I bought a house with the system in it. THEY INSTALLED NOTHING. I sold the house, and all they will do is install a new system for free in my new house and EXTEND my contract for 5 months more! Ruthless bunch of bastards, I hope they die a horrible death and rot in hell for the rest of their lives!

There is no reason in the world why they cannot cancel the contract. The new owners of the house activated the alarm, so Monitronics is NOT out any money what-so-ever. Greedy pigs.
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#5 Consumer Comment

Yes, it's binding

AUTHOR: Mary - (U.S.A.)

You signed a 3 year contract. You're binded by it.

Home security companies make the bulk of their money in monitoring, not the installation of the equipment (which they probably installed for free or next to nothing, right?)

A couple of suggestions (if it's not too late already, which it sounds like it is...):

"Sell" the remainder of the contract to the new owners.

Pay them to install equipment in your new home (expect to pay a hefty price) and see if they'll transfer the remainder of the contract to the new location.

It states at the bottom of the monitoring agreement, "This agreement shall not be binding upon Company unless EITHER approved in writing by an officer of Company OR Company begins monitoring service." Does this hold me to the contract since they started monitoring? YES!
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