• Report: #376605

Complaint Review: Monitronics International

  • Submitted: Sat, September 27, 2008
  • Updated: Mon, December 28, 2009

  • Reported By:michigan city Indiana
Monitronics International
2350 Valley View Lane Dallas, Texas U.S.A.

Monitronics International Slamming by Monitronics .. Alarm.com customer Dallas Texas

*Consumer Comment: Monitoring Stations

*REBUTTAL Individual responds: There is Help Please contact.... :)

*Author of original report: Not so fast MR NOT SO EX

*UPDATE EX-employee responds: Okay, now read the details

*UPDATE Employee: Contract probably sold: Platinum Protection a Monitronics Dealer

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I believe I was slammed by MONITRONICS since I received a "welcome and thank you for choosing Monitronics" letter..

I am a contracted Alarm.com customer and up to this point, I was pleased with services.

1. I did not choose Monitronics nor contact them for any reason.
2. It is apparent that someone at Alarm.com or Platinum protection gave out information in violation of the Privacy Act.
3. Monitronics is NOT registered/permitted or allowed as a bona fide monitoring service in my city/state..
4. Slamming is a Felony violation.
5. Misuse of credit card information is a Felony Act.
6. Contact by phone violation of Federal NO CALL list number.


Caveat Emptor

Trial lawyer
michigan city, Indiana

This report was posted on Ripoff Report on 09/27/2008 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics-International/Dallas-Texas/Monitronics-International-Slamming-by-Monitronics-Alarmcom-customer-Dallas-Texas-376605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Monitoring Stations

AUTHOR: AlarmTech - (USA)

Platinum Protection is an installing dealer for Monitronics. All accounts installed by them are monitored by Monitronics, as Platinum does not operate an alarm monitoring center. (Central Station in industry venacular) The contract is held by Platinum at first. But if the account is of good quality then Monitronics will buy the contract paper if Platinum wishes to sell it. The letter you received was to let you know that Monitronics was now in posession of the original contract. Which means that the 24 hour facility in now available to you for service and tech support. If not you would have to call your installer for service tech support only at the times they are open. If the contract was still owned by Platinum, then Monitronics would bill them instead and Platinum would then bill you. As for Alarm.com....
The system still sends signals to the same place it always has. Alarm.com is the same as AlarmNet or Uplink. They make cellular systems that work with many types of alarms. This is to keep systems going in a world with less and less landlines. These companies are paid by the central station to keep the SIM cards active. The cost is is passed on to the user through he monitoring company. All these companies do it take the signal through their cell network and forward it to a land-line to hit the monitoring center. They do not have a 24 hour call center answering the signals, all they do is process and forward signals. I guess if your contract had a choice of either Monitroncs or Alarm.com, this was to show if you were going to be sending signals through your land line (classic) or the cell unit (cell primary). Some contracts/systems use both land line and cell unit together for redundancy (cell backup). I guess it was kind of a misnomer. But your contract is your contract, the terms are the same no matter who owns it. The Alarm.coms are very nice units, I am saving up to buy my own, The way you can set it up to send email alerts and texts to your smart phone is very cool.
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#2 REBUTTAL Individual responds

There is Help Please contact.... :)

AUTHOR: Joann - (U.S.A.)

State Of Utah
Department Of Commerce
Salt Lake City, Utah 84114-6741 Contact Stuart Engerman

fax or send your complaint to Stuart Engerman, currently he is assiting me with simiular complaints... He is very familiar with this company! All past or current customers of this company send or fax your complaints about this company maybe something can be done. I filed a complaint on line at the address link below and your complaint will be sent to Mr Stuart Engerman and he will contact you! please send him all the documents you have! I had forgotten to include my homeowners certificate of Protection and realized I was paying for services that the equipment wasn't installed for?? like a smoke alarm.. so please check those certificates and make sure all the equipment that is listed on that certificate is indeed installed.

send all documents! Mr Engerman will help you! file your complaint

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#3 Author of original report

Not so fast MR NOT SO EX

AUTHOR: Trial Lawyer - (U.S.A.)

I have the Platinum contract in hand..
Category.. contracted Monitoring service
1. Monitronics
2. Alarm.com

Notation- only one selection is allowed. ALARM. com is chosen

Verified by email that this was correct by Alarm.com employee Vincent Catucci.

Also Not Alarm.com IS a monitoring service also and is licensed in many states.

You are a current employee of Plat protect. Naughty, naughty
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#4 UPDATE EX-employee responds

Okay, now read the details

AUTHOR: Thekorean - (U.S.A.)

First of all, Alarm.com is not a monitoring company. They are a third party cellular company that allows you to have additional options for your alarm system.

Second, it is clearly stated that your monitoring will be done through Monitronics

Third, being a "trial lawyer" I would have figured you would have done some research or contract reading before agreeing to be installed.
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#5 UPDATE Employee

Contract probably sold: Platinum Protection a Monitronics Dealer

AUTHOR: Alarmsforall - (U.S.A.)

I'm not sure about alarm.com, but Platinum Protection is a Monitronics dealer, who when you sign up with them, they sell the account to Monitronics, who does the monitoring on the system. This is a suggestion.
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