I reside in the state of Washington and in September of 2000 I entered into a contract with Monitronic Inc to install and receive home alarm services, one month later an electrical surge blew the system and it wouldn't work, so I called Monitronics to report the episode and they said they would notify a repair service to contact me to arrange for repairs. That never happened and I followed up with two more calls that year. I continued to pay the monthly bill until 2002 when I got tired of paying for services I wasn't receiving. I sent brief notes in my monthly bills stating to please cancel the account, with no response, and the bills continued. In March of 2002 I stopped issuing payment and after 3 months they called me and told me I had to continue the contract for 2 years, I told them the system did not work, and they told me I would have to write a letter to the company requesting to cancel the contract, they also told me they didn't believe the system was not working.
I wrote the letter, and received a letter back from the company Presidents office saying I would need to provide more detail and copies of my contract and any information I had on the contacts with their company, plus I would need to pay the unpaid balance. I did make a copy of the contract, provided a diary of all contacts and issued a check to pay the unpaid balance. I received a letter back from the presidents office saying they received my letter and payment and considered my account closed.
Now, 4 years later I am receiving calls from a collection agency saying Monitronics Inc has turned me in for an unpaid bill, and I need to pay it immediately. I have sent a written protest to Monitronics claim and have asked for copies of documentation sent to the collection agency. They have not indicated receipt of my letter but continue to call wanting payment in full.