- Report: #90918
Report - Rebuttal - Arbitrate
Complaint Review: Monitronics International
Monitronics Internationalwww.monitronicsinternational.com Dallas, Texas U.S.A.
Monitronics International ripoff misrepresented contract difficult to deal with unaccessible even by mail Dallas Texas
*UPDATE EX-employee responds: How to get out of a Monitronics Contract
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Well, all things would have been fine and dandy except that in August of 2000, Dynamic Creations was bought out by Monitronics. A Monitronics rep came to the house and went over the contract with us. The first questionthat we asked was what was the difference in the cost (only about $3.00/month) and would it add any additional time onto our contract> The representative stated that it would only continue the existing contract under its terms and not add any additional months.
March of 2002 rolls around and I pay what I think is the last payment, then I get a notice stating that we are late with the April payment. This starts a roller coaster ride that has yet to end. I did pay from April 2002 until September 2002 when we vacated the house. I called to get the alarm system switched off and theyinformed me that I still had another year on the contract.
I have written to them numerous times to no avail. I have written the collection company that they turned the account over to to state that this is not a valid debt. I have retained a lawyer to get the matter taken care of. I have not lived in that house since August of 2002 and refuse to pay for something that I can't use. We had a renter in the house and she did not want the alarm system and the house that we moved to was a rental and the landlord would not allow it due to the age of the house. Most companies have a millitary clause in their contract that states if you move more than 50 miles from the original point of service, you are no longer abligated for that service. I even sent them a copy of my husband's order with our transfer from Dallas, TX to Jacksonville, FL.
I think we should flood the Monitronics International office with letters stating our dissatisfaction with their service continually until we get some things resolved with them. It's no wonder that Dallas has taken them off the Better Business Bureau list.
This report was posted on Ripoff Report on 05/10/2004 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics-International/Dallas-Texas/Monitronics-International-ripoff-misrepresented-contract-difficult-to-deal-with-unaccessib-90918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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