To all those people out there who have written a rip-off report about Monitronics, I wish I had known about this site about 18 months ago. In March of 2000, my husband and I moved into a brand new house in the Little Elm area (32 miles north of Dallas). We had an alarm system installed by Dynamic Creations out of Corinth, Texas. The contract was for 2 years ending in March 2002. The contract we had with Dynamic Creations had the option of continuing ona month to month basis after the initial contract term was up, which was going to work out perfectly for us because we new that we would be moving in November of 2002. My husband is in the Navy and we were only stationed in Dallas for 3 years (October 1999-October 2002).
Well, all things would have been fine and dandy except that in August of 2000, Dynamic Creations was bought out by Monitronics. A Monitronics rep came to the house and went over the contract with us. The first questionthat we asked was what was the difference in the cost (only about $3.00/month) and would it add any additional time onto our contract> The representative stated that it would only continue the existing contract under its terms and not add any additional months.
March of 2002 rolls around and I pay what I think is the last payment, then I get a notice stating that we are late with the April payment. This starts a roller coaster ride that has yet to end. I did pay from April 2002 until September 2002 when we vacated the house. I called to get the alarm system switched off and theyinformed me that I still had another year on the contract.
I have written to them numerous times to no avail. I have written the collection company that they turned the account over to to state that this is not a valid debt. I have retained a lawyer to get the matter taken care of. I have not lived in that house since August of 2002 and refuse to pay for something that I can't use. We had a renter in the house and she did not want the alarm system and the house that we moved to was a rental and the landlord would not allow it due to the age of the house. Most companies have a millitary clause in their contract that states if you move more than 50 miles from the original point of service, you are no longer abligated for that service. I even sent them a copy of my husband's order with our transfer from Dallas, TX to Jacksonville, FL.
I think we should flood the Monitronics International office with letters stating our dissatisfaction with their service continually until we get some things resolved with them. It's no wonder that Dallas has taken them off the Better Business Bureau list.