• Report: #1150179

Complaint Review: Monitronics

  • Submitted: Wed, May 28, 2014
  • Updated: Wed, May 28, 2014

  • Reported By: sheena — cleveland Ohio
Monitronics
Nationwide USA

Monitronics Terriable Company, Scam, Ripoff Nationwide Nationwide

*UPDATE Employee: Monitronics Cares

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Monitronics is a terriable company to do business with, their custom service representives needs to be trained. I called to have my service cancled 3 months ago and recieved a bill. I called the company asking them what the bill was for and they said i never faxed my cancelation letter. so they continued to bill. I was transfered and the representived he was very defensive stating that i never called to cancel, and told me i was ripped off by ADT (my new service provider).

After being acused of lying i was transfered to another person and found out that i was never being protected for more than 3 years. She tolad me i had a land line and i told her i cant even remember the last time i has a land line. So i've been paying a bill for a system that was not protecting my home because i didnt have a land line. and futher more they auto renuwed my policy with out my permision. I'm sure that's illegal in the state of Ohio! I was on hold for 19 minutes and on the phone for a total of 39 minutes.

 

Terriable Terriable company and practices. do not do business with them they do not have a BBB certification because of the many complaints!


This report was posted on Ripoff Report on 05/28/2014 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics/nationwide/Monitronics-Terriable-Company-Scam-Ripoff-Nationwide-Nationwide-1150179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - ()

Hello, 

Thank you for providing us your feedback through Ripoff Report. I'm very sorry to hear about you’re dissatisfied with our service and I would like an opportunity to resolve your concerns. I have made several attempts to reach you but have been unsuccessful. Please contact me at your earliest convenience at 1-888-758-5900 ext 70247 from 9:00 am to 5:00 pm Central Time Monday through Friday.

Thank you,

John Kyser
Social Media Manager
Executive Response Team

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