• Report: #1157324

Complaint Review: Monitronics

  • Submitted: Wed, June 25, 2014
  • Updated: Wed, June 25, 2014

  • Reported By: calston — Virginia Beach Virginia
Monitronics
Nationwide USA

Monitronics Three or four years of NEVER using the service. When I tried to terminate within the "three months" the 'security rep' advised I had, Monitronics stated that he was from an independent company and did not represent Monitronics. Essentially, someone was selling their services, but they were not responsible for being MISREPRESENTED. I was told I could pay off the contract and THEN they would release me. I was also told if I wanted to terminate services I could write a letter toward the end of my contract letting them know.  When I sent in the letter asking to be released from their services, they tried to sell me more services. The Monitronics rep would not take, "NO! Turn it off when the contract ends," for an answer. Instead, he canceled my automated credit card and then the company let it run two months before they asked for a payment! The letter specifically mentions my contract and being asked to end the services when the contract ended. One rep told me my contract ended in June. Another rep told me my contract ended in September. At this point I finally asked for a copy of my contract. The last rep thought that was a confirmation letter ending my credit card payment (really?!) The last one at first said that it ended in August and then in the same conversation, said October. Caveat: Buyer BEWARE! Dallas Nationwide

*UPDATE Employee: Monitronics Cares

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Three or four years of NEVER using the service. When I tried to terminate within the "three months" the 'security rep' advised I had, Monitronics stated that he was from an independent company and did not represent Monitronics. Essentially, someone was selling their services, but they were not responsible for being MISREPRESENTED.

I was told I could pay off the contract and THEN they would release me. I was also told if I wanted to terminate services I could write a letter toward the end of my contract letting them know. So, again, for years I have been paying for a service I never used. When I sent in the letter asking to be released from their services, they tried to sell me more services.

The Monitronics rep would not take, "NO! Turn it off when the contract ends," for an answer. Instead, he canceled my automated credit card and then the company let it run two months before they asked for a payment! The letter specifically mentions my contract and being asked to end the services when the contract ended. One rep told me my contract ended in June. Another rep told me my contract ended in September. At this point I finally asked for a copy of my contract.

The last rep thought that was a confirmation letter ending my credit card payment (really?!) The last one at first said that it ended in August and then in the same conversation, said October. None of their service centers are linked, so when you call, the poor defenseless phone agents are completely clueless. However, they will ask you for the payment you DIDN'T ask them to stop.

This company will NEVER get a positive feedback from me. Customer care and concern for the most-part is non-existent. I understand the workers do what they're told, but how can a company condone being 'misrepresented' and then continue to victimize a client by making you pay for someone else's scam?

Wouldn't you think that a reputable company would be ethical, more integrated, and actually care about their reputation? I'm not shocked. Look at the number of complaints here. Caveat: Buyer BEWARE!


This report was posted on Ripoff Report on 06/25/2014 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics/nationwide/Monitronics-Three-or-four-years-of-NEVER-using-the-service-When-I-tried-to-terminate-wit-1157324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Monitronics

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - ()

Hello,

I want to start by sincerely apologizing for the way your account has been handled and I will personally take ownership of the situation.Please call me so that I may finalize my review and process your request. My phone number is 1-888-758-5900 ext. 70247 so that we may work together to insure your concerns are addressed. 

John Kyser
Social Media Manager
Executive Response Team 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X