• Report: #705438

Complaint Review: Monolith Media Group

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  • Submitted: Sun, March 13, 2011
  • Updated: Thu, March 24, 2011

  • Reported By: Richard — Atlanta Georgia United States of America
Monolith Media Group
7345 S. Durango Dr. Suite B #107 Las Vegas, Nevada United States of America

Monolith Media Group Deceptive and Unethical Hiring Practices Las Vegas, Nevada

*General Comment: Momolith Media and Wayne Lambert

*REBUTTAL Individual responds: Wayne Lambert is a decent man

*Author of original report: The actions of one do not necessarily represent the entire company...

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Monolith Media Group falsely advertises a six figure income by running "pre-set appointments to sell national cooperative advertising."  The concept of selling cooperative advertising to an untapped vertical market on the national stage would be very promising; however, Wayne Lambert (the Southeast Regional Manager) could not deliver what he promised me (and several other "account managers") during my "interview" for an independent contractor position.  I was given nothing but excuse after excuse why day in and day out I had no appointments set...

The advertisement of "pre-set appointments" - the selling point for me as the company offers no salary, benefits, or advancement potential to its sales force - proved to be nothing but a farce.   I begged for "leads" from the company for two weeks without a single appointment ever being set, which is a clear breach of my contract with Monolith Media Group.  I was promised between 2-5 appointments per day (averaging 4.)  I was also told that I could self generate/cold call as well - but that was at my sole discretion.  I told Wayne Lambert that if I had to generate my own leads, I'd prefer to work for a company with a base salary supporting the cold calling effort. He assured me day in and day out that he would take care of the situation and apologized more than once for not having everything in order.

As of yesterday evening, neither Wayne Lambert nor Amy Maxwell, the "appointment setter's manager," would answer or return my phone calls.  Apparently, I upset them with my email wherein I stated, "Amy is full of excuses and wants to tell me about all the new people she's attempting to hire.  I don't mean to be rude - but I don't care.  I will not put up with any more stalls or excuses - I want results."  In a follow-up email to Wayne (as, again, he would not answer or return my phone calls) I wrote, "Nobody is holding my 'appointment setters'/'business coordinators' accountable by any measurable standard; and when I have the audacity to demand results instead of excuses, I'm told to 'never call this number again'."  This morning I was emailed, "As of today, your service is no longer needed.  I will have you removed from the company server.  Wish you well for the future."  No phone call.  No explanation.  No apology for breaching my contract or wasting my time.  Nothing…
 
To date, Monolith Media Group has collected several hundred thousand dollars pre-selling "national advertising" for local real estate agents.  Not a single client has enjoyed a return on their investment yet; however, Nick Rogan (the owner and president of the company) had the audacity to tell me on a conference call with Wayne Lambert that "we (Monolith Media Group) don't need you - you need us."  During that conference call, Wayne defended his actions by falsely accusing me of creating a "hostile working environment" for the appointment setters.  Nick did not allow me the professional courtesy of attempting to defend myself (however, each of the appointment setters - who have all since quit - went on record to dispute everything Wayne claimed.)  I was given the opportunity to "prove myself" to the company by self-generating a sale to be reinstated. 

I tried to call Wayne after the conference call to discuss his unfounded accusations and defamation of my character, but yet again he refused to answer/return my call.  He did email me, "I am not going to discuss anything else until you show me you can sell."  That, however, was an unacceptable alternative for me.  That was not what Monolith Media Group contractually obligated themselves to; and in fact, as Wayne would receive an override on any of my sales, I viewed his "demand" as pure extortion.

A couple of hours after my contract was illegally terminated, Wayne Lambert posted additional advertisements for employment in my territory and is still mischaracterizing and misrepresenting the "opportunity."

Job Description:
"Account Managers is responsible for running pre-set appointments for Sales Meetings."
-Not only is that grammatically incorrect, it's a gross mischaracterization and misrepresentation of what is really required... 
 
"Appointment Setter is responsible scheduling sales appointments (easy to do) daily for sales reps.  20-25 calls daily to make this happen!" - again, that is grammatically incorrect; and if it's "easy to do," why did I go two weeks without an appointment?    
 
"You will make 1k-4k depending on how many reps you support (typically 2)."  - Come on?  How ludicrous!  Amy told me it's Wayne's intention to get two appointment setters for every single account manager - not the other way around!  I expect honest advertisements from someone professing to be a "minister"!

I caution anyone interested in accepting an independent contractor position for Monolith Media Group under Nick Rogan and Wayne Lambert (especially) to seriously weigh their options.  It may be a good "fit" for you; but understand going into it that Nick Rogan has no experience running a national company or sales and marketing organization like what he's trying to put together.  Similarly, Wayne Lambert proved to me that he is a "novice" in this arena as well... 50% of his sales force is turning over every week.

This report was posted on Ripoff Report on 03/13/2011 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monolith-Media-Group/Las-Vegas-Nevada-89113/Monolith-Media-Group-Deceptive-and-Unethical-Hiring-Practices-Las-Vegas-Nevada-705438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Momolith Media and Wayne Lambert

AUTHOR: skycop - (United States of America)

This posting is in response to the posting previously
entered by an anonymous person on 13 March 2011 concerning Monolith Media and
specifically Wayne Lambert. While I am not affiliated with Monolith Media, I
have had the honor and privilege to know Wayne Lambert for nearly 35  years, and have worked for him twice since
1995 and would welcome the opportunity to work for or with him at any time.
Wayne has proven to be a man of the highest moral quality and integrity, and I
know he practices what he preaches to the very best of his ability. Over the
years his guidance and mentorship has been instrumental to the success I have
enjoyed since my retirement from the Military.

  With that being
said, it is obvious to me that the posting by this person about Wayne Lambert
and the company are nothing more than the ranting of a malcontent.   I would also like to point out a few
misleading items and outright falsehoods posted by anonymous, and make an
observation or two.

1.      
Monolith Media hires account managers as 1099 independent
contractors therefore no contract exists.

2.      
 If
several of this persons appointment setters quit it would be apparent to me the
problem is with anonymous. I draw this conclusion from my knowledge of Wayne
Lamberts character weighed against the smug, arrogant and egotistical attitude
that is made apparent in the post by anonymous. 


3.      
If anonymous is so knowledgeable why
wouldnt  he or she run his or her own
business as Wayne Lambert has with great success. You have the same
opportunities as anyone else in this great nation. 

4.      
If you are going to make accusations and false
claims about people and a company by name, at least have the courage to give
your own name.

5.      
I will offer you some advice that you probably
will not take to heart. Judging from your post it is apparent you should work
on your people skills, so sales is probably not your strong suit. Maybe you
should consider a career path change. Grammar teacher perhaps, just a
thought. 
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#2 REBUTTAL Individual responds

Wayne Lambert is a decent man

AUTHOR: Anne - (United States of America)

I appied initially for a sales managers position with Monolith Media Group. I spoke briefly to Wayne Lambert.  I found him personable. He gave a clear description of the job.  When he stated that appointment setters would make appointments for the sales managers, I was more interested in that position.

He referred me to Pam Maxwell who was extremely professional and forthright. She offered me an apppointment setter position and sent the independent contractor's agreement.  The appointment setter was paid from monies collected from transactions made by the sales manager.  This is the first time taht I applied for a job that my pay was solely dependent on the ability of another to close a deal.  I declined the position.

Neither Wayne Lambert nor Pam Maxwell to my knowledge are responsible for the structure of this company. 

I had a few email exchanges with Mr. Lambert and found him a very honest, decent and good man which is rarity in this day and age.

Mr. Lambert's character is so commendable that he is the only reason that I would have wanted to
work there. 

I respect the sales pro that filed the complaint and only wish him great success but I really challenge his criticism of Mr. Lambert. I think it is totally unfair as Mr. Lambert did not created the appt. setter/ sales manager relationship or pay structure. I think Mr. Rogan is more responsible for any bad press coming from consumers about this company.
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#3 Author of original report

The actions of one do not necessarily represent the entire company...

AUTHOR: pissed off sales professional - (United States of America)

The VP/Director of Operations for Monolith Media Group, Peter Depalma, called me this afternoon of his own volition to apologize for the “situation,” assure me that the company is doing everything in its power to resolve the issue, and make things “right.”  Apparently, upper management was not privy to my situation until after my contract was terminated.  Nick, who does not normally deal with employee issues, was acting on what he had been told and did not understand the source of my frustration.  He has since been brought “up to speed” and has been instrumental in addressing the issues I alerted the company to.

Yes, Monolith Media Group has “pre-sold” a lot of advertising.  It’s an incredible concept to offer cooperative advertising to the real estate vertical, and the “buy-in” from real estate agents all over the country is “proof positive” that an incredible number of professionals within the industry agree.  I believed in the concept and the “product” before I originally accepted a position with this company.  I still strongly believe it will provide pro-active agents in every market a tremendous rate of return for their marketing and advertising dollars.

I am not aware of any disgruntled clients, just employees like myself frustrated by “falling through the cracks” with brand new “Managers.”  However, Nick Rogan has proven to me that he can – and has – surrounded himself with very professional, knowledgeable, and experienced executives.  Similarly, Peter has demonstrated that he is willing to work through tough situations and address problems and/or concerns fairly and expeditiously. 
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