ED Magedson – Founder
MonotronicsDallas, Texas USA
Monotronics EXTORTION! EXTORTION! HARRASMENT! RUDENESS! Dallas Texas
I had residential alarm services with Devcon Security for which I would pay for monitoring a year in advance each year. Upon contacting Devcon in June 2013 to pay for another year of monitoring services, I was informed by a Devcon representative that they had closed their offices in San Antonio, Texas and would no longer be providing monitoring services in this area, and that I should make other arrangements for my monitoring services. At that time, I contacted ASG Security for services and paid them a year in advance for monitoring.
It is noteworthy to state that I own my residential alarm system outright and always have. Shortly thereafter, I had received correspondence from Monitronics informing me that they would be providing my monitoring service henceforth. I promptly called their offices in Dallas to inform them that I did not desire to have their services provided, and that after being informed by Devcon as stated above, that I had contracted the services of another alarm company but thank you for offering their services just the same.
Then, after contacting them as previously stated, I received a bill from them for $470.00. I contacted them again to inform them that I had not contracted their services, and that I had never heard of them prior to receiving their correspondence. Their representative informed me that they had acquired my account from Devcon, to which I replied that I was not a party to that transaction and again reiterated that I did not want their services.
I also informed them that I had researched their company on this and other consumer websites and found so much negative feedback about their company and business practices that I would not consider doing business with them now or at anytime in the future. Then I received another bill with late fees imposed. I called them again to inform them that I was not a customer of theirs and they were not monitoring my system. Then the harrassing telephone calls began! These folks don't even have the courtesy of having a person call you. They do robo calls at least twice a day whereby if you want to speak to one of their agents you are put on hold for five or ten minutes.
I have also contacted them in writing to remove me as an active customer, but the robo calls continue to this day.
Some salient points: 1.) I did not have an outstanding balance with Devcon, NOT A PENNY, when I switched my monitoring service. 2.) I had never entered into a contract with Monitronics, never heard of them prior to this. 3.) My alarm system is not communicating in any way with Monitronics. 4.) They are attempting to bill me in advance for future services that I'm not even receiving from them. 5.) I am not their customer, nor have I ever been. 6.) I have spoken with their representatives, to include individuals who identified themselves as supervisors on at least a dozen occasions. 7.) I have notified them in writing.
SOUNDS LIKE EXTORTION, DOESN'T IT??? I have notified them both verbally and in writing that they will not receive a dime from me. They have threatened to ding my credit and submit this to a collection agency. My credit is impecable otherwise, so I don't care. THE ROBO CALLS CONTINUE!
This report was posted on Ripoff Report on 09/05/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monotronics/Dallas-Texas/Monotronics-EXTORTION-EXTORTION-HARRASMENT-RUDENESS-Dallas-Texas-1082070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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