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  • Report: #158063

Complaint Review: Monro Muffler Brake & Service

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  • Submitted: Fri, September 23, 2005
  • Updated: Fri, October 14, 2005

  • Reported By:Steubenville Ohio
Monro Muffler Brake & Service
4248 Sunset Blvd (Shop 108) Steubenville, Ohio U.S.A.

Monro Muffler Brake & Service Ripoff - Muffler and Exhaust rusts out every year and a half Steubenville, Ohio

*Consumer Comment: a lttle education can help your rust problem

*Consumer Comment: Rust Zone

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Date: September 19, 2005

I have a 1996 Volkswagen Jetta GL, which was brought into Monro Muffler/Brake & Service to have the muffler, exhaust component, and exhaust pipe replaced on February 4, 2002. Twenty months later (October 30, 2003) I returned to have the muffler and exhaust components replaced due to severe rusting of all the components. Twenty-three months later (September 9, 2005) I returned AGAIN to Monro to get my muffler checked out because of a rattling nuisance that was coming from the undercarriage. The estimate revealed that the muffler once more rusted out and needed to be replaced! Further damage and rust was found within the exhaust pipe, which also needed to be replaced!

This is a serious problem with your product, but the worst part of it all was how the local shop in Steubenville, Ohio seemed NOT to be concerned with this issue and demanded that I pay for the replacement of the pipe. I was told that another muffler would be installed without any reassurance that rusting would not occur again. No reasons were given as to why the components were rusting out as frequently as they have. Subsequently, the very next day after the inspection (September 10, 2005), the pipe rusted through and broke off completely from its connection to the catalytic converter!

This is another serious problem that the shop was not concerned with! If the converter becomes damaged it will be due to the faulty rusty-prone components that were installed by the shop. I hope that you and the local shop will be able to understand that if this occurs, not to expect me to be liable for the damage of the converter!

Why is this happening to your product and why is your shop willing to continue to replace unsatisfactory products onto vehicles?

I am pleading with you for assistance in helping me with this situation. I went to Monro Muffler/Brake & Service with the understanding that it was a nationally reputable company with outstanding products and service! It has become more of an inconvenience and a nuisance for me to get the exhaust replaced, than it is for me to endure the rattling of the under carriage. I do not feel that the local shop was or is willing to assist me in a manner that would stand up to the company's standards of The Monro Doctrine!

Had I known that my time and energy would have been wasted in trying to correct a problem with your product, I would have NEVER gone to you in the first place! This has left a bad impression in my mind of which I cannot ever see of possibly recommending your company with anyone that I am acquainted.

____________________________

Date: September 20, 2005

Rafael Padin (Customer Service Manager) from Monro called me up and told me that they should not be responsible for the pipe since it did last about 3 years. My complaint was about the issue of being inconvenienced by returning for faulty rusty-prone exhaust system which will eventually lead to further damage to my catalytic converter!

I asked if he could please send me a written letter stating the company's position, but he advised me that a verbal response was all that he was willing to do!

Joseph
Steubenville, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/23/2005 07:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-Muffler-Brake-Service/Steubenville-Ohio-43952/Monro-Muffler-Brake-Service-Ripoff-Muffler-and-Exhaust-rusts-out-every-year-and-a-half-158063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

a lttle education can help your rust problem

AUTHOR: Chuck - (U.S.A.)

To begin with I have been in the automotive repair and pats industry for thirty years I have managed a number of auto parts stores and repair shops {Napa,Carquest,Sears automotive,Firestone, Goodyear} plus have owned a couple of shops of my own.

Fisrt off I need to know whether your exauhst rusted from the inside out like most do, If so your repair shop didnt rip you off, Your problem could be fuel quality, or an internal leak from your cooling system, which isnt your fault either it is normal wear and tear on your engine. to pin point your problem warm your car to normal operating tempeture go to your the back of your car check and see if there is moister coming from your exhaust or white smoke or steam. If you do if your exhaust has a sweet odor you have an internal coolant leak if not the its more than likley the quality of the fuel your getting. A moisture removing fuel additive will help with your exhaust rot problem but will not cure it.

also remember that as hot air {exhaust} cools it creates moisture and thats nature its nobodies fault. So before you judge and point blame make sure you have all the facts.
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#2 Consumer Comment

Rust Zone

AUTHOR: Robert - (U.S.A.)

You live in Ohio(I won't make jokes), which is in the rust zone. Any state that uses salt on the roads will be bad for exhaust systems. I do exhaust, among other repairs, for a living. The average life of a system in Maryland(originally from) is 2 years, so you are in that same range. Monroe and the rst may put a Lifetime Warranty on their mufflers, but the pipes only get a one year warranty.

The shop is within their rights to not warranty anything other than the muffler. Midas originally warranted everything for life but they stopped that in the late 70's-early 80's. They were losing money.

I use 14 gauge(heavy duty) aluminized pipe in my shop, and fully aluminized mufflers. I never have the warranty complaints the big guys do. They use 18 gauge(thin) prebent crap for two reasons. They know the pipe will rot away faster, and that means more profits when the customer returns for their "Warranty" repairs.

My suggestion to you is to ask the next place you do business with to use the good stuff, like I use, and be done with it. You'll get a lifetime of use out it in states that don't use salt, and about 5 years worth in states that do. Good Luck.
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