- Report: #164309
Report - Rebuttal - Arbitrate
Complaint Review: Monro Muffler Brake & Service
Monro Muffler Brake & Service272 McCellandtown RD Uniontown, Pennsylvania U.S.A.
Monro Muffler Brake & Service Installed Faulty Over -Priced Wheel Brearing Would not Replace Uniontown Pennsylvania
*Author of original report: Monro is Impossible!! Letter to Attorney General's Office
*Consumer Comment: Keep calling Corporate
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A year later I decide to have my car inspected at the independent shop. They failed my car's inspection due to a bad left front wheel bearing. The same part again!!!. They said they did not make a mistake and showed me the motion in the wheel and compared it to the bearing on the other side, A bearing twice as old with twice as many miles!) This is no mistake. The same motion as last year.
I went back to the same Monro. They have another manager there now. I brought all receipts from both shops indicating the other shop showed me last year the wheel bearing was bad and I returned it and you insisted it was good and gave me a brake estimate. They would not replace the bearing and tried to convince me it was good even though they had to admit this time it was not as good as the other one. (Since the other shop showed me how to prove it) I told them it won't pass inspection at other shops and I paid top dollar for this part. When you pay 3 times the auto store price you expect a quality part and Monro should provide a quality warranty at the price they charged. They would not provide me with a new part and stated the warranty was over. I did bring it back twice within the stated warranty period and provided them a copy of all reciepts proving my visit last year. They would not replace this part in or out of warranty.
The manager stated he got in touch with the district marketing manager and he did not replace my part either. I called Monro's 800 number and was on hold for customer service 1-800-876-6676 x500 for over an hour before just leaving a message for a call back.
I received no call back as of yet. This is a rip off. If you charge this much for a part, you have to stand behind it.
Given this situation, Monro's pricing, environmnetal fee's, the sales pressure, deceptive "Lifetime" warranties, the way they defend their defective parts and put down the findings of other shops to avoid warranty replacements, I can't recommend them at all.
I have been their customer and I have tolerated alot but with this situation I say " No more". I will comment on this if Monro does correct this situation.
This report was posted on Ripoff Report on 11/12/2005 01:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-Muffler-Brake-Service/Uniontown-Pennsylvania-15401/Monro-Muffler-Brake-Service-Installed-Faulty-Over-Priced-Wheel-Brearing-Would-not-Repla-164309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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