• Report: #955672

Complaint Review: Monro Muffler/ Brake & Service

  • Submitted: Tue, October 16, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Elija — Wooster Ohio United States of America
Monro Muffler/ Brake & Service
Wooster, Ohio United States of America

Monro Muffler/ Brake & Service Coupon "Bait & Switch" Wooster, Ohio

*REBUTTAL Owner of company: blaming the shop for being honest

*Author of original report: For a Fact

*Consumer Comment: Oil change prices

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A coupon for Oil Change, Lube, Tire Rotation and Brake inspection was offered on line by Monro Muffler Brake & Service. The $ 19.99 price was clarified to add $ 17.00 for an upgrade to synthetic blend or high mileage oil bringing the price to $ 36.99. Upon arrival at the appointment time and presentation of the printed coupon, the technician (Ben) informed me that the cost for this exact service would be $ 69.00 or nearly double the coupon/advertised price.

If Monro wants to bring people into their service facilities using this "loss leader", they should honor what is posted on their website and in the coupon. Monro and/or their employee's dishonesty cannot be tolerated. 

This report was posted on Ripoff Report on 10/16/2012 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-Muffler-Brake-Service/Wooster-Ohio-44691/Monro-Muffler-Brake-Service-Coupon-Bait-Switch-Wooster-Ohio-955672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

blaming the shop for being honest

AUTHOR: cgraber - ()

Actually the wording is add $17 for synthetic BLEND or high mileage oil. If your car requires FULL synthetic oil such as 0w-20 for example current price is 82.99 some markets have lower "sale" prices. This is not bait and switch it is the consumer not being educated on their car and throwing blame on the repair shop for them getting told an unpleasant truth. If they had used the cheaper oil and you had engine damage your warranty both from manufacturer and for issues directly linked to Monro would be all on you.

 

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#2 Author of original report

For a Fact

AUTHOR: Elija - (United States of America)

The facts that you replied with in your comments are not facts. They are your opinion. Please learn the difference. 

The on-line coupon stated:
$ 19.99 Web Special 
Get Oil and Filter Change
 Free Tire Rotation
 Free Brake Inspection
 Free Check Tire Pressure

Upgrade to synthetic or high mileage oil. Add $ 17.00

There is no dispute about what was offered. What was listed on the coupon and what was presented as FACT by Monro Muffler/Brake & Service was a clear bait and switch tactic that needs to be advertised. For future users of Monro's Service I would suggest you call, like I did, set the appointment for the service, confirm it's a coupon they honor, and

RECORD THE CONVERSATION to play in a class action or false advertising lawsuit. That is what would be coming next if it mattered a hoot to me about their business. Perhaps the name of the company should be edited to Monro Muffler/Brake & DIS-Service?
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#3 Consumer Comment

Oil change prices

AUTHOR: muddpuppy - (United States of America)

Tax is pretty much added to anything you don't eat.  A shop fee because you are using supply's  not covered in the 5 quart conventional oil change package. If your vehicle uses more then 5 quarts of oil that's added on. I know for a fact you can not get a 5 quart  full synthetic oil change done at any reputable shop in wooster with the service you get at Monro for less  Valvoline instant oil change for 5 quart with filter nothing else is 69.99 before tax and fees without any other service (such as tire rotation included in Monro s )
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