On Saturday, February 21, 2004, I visited the 1121 West Broad Street Location in Falls Church, Va to have my brakes replaced. They asked me what the problem was and I told them I heard a squealing noise, indicating I needed to change the brakes. One of the Employees moved my vehicle from the parking spot to a bay. They reviewed the automobile and came to a conclusion that I needed brake pads.
The brake pads were ordered and picked up and installed. The 1st Test drive was by the Employee...Joe is his name if i recall correctly. Joe immediately came in and stated "They're too low, I told you you should take the brakes off one at a time" he was stating this to the Manager. The Manager said "Pull it back in and let's bleed them again".
The second test drive I was involved with the Store manager. He said "See if the brake pedal is too low for you, most people's are like this. Some people like their pedals high and some like them low; tell me what you think". I immediately stated this is Too Low, Please adjust. He stated that the Master Cylinder/Brake Box was twice the size as in a "Normal Car" than in yours. We bled them about 5 or 6 times and its still low.
So they attempted to fix it again. So the Manager went back to work on it. The other guy told me " I told them to let me Finish my job, when I start something I like finishing it on my own, they want to butt in and do a rush job, I'm telling you this, if anything wrong with it, it's not my fault!" On the 3rd trip, the Manager test drove and was telling me about the Master Cylinder/Brake Box and how complex it was compaired to "Normal Cars". He kept driving almost making it back to the shop without me testing it. I said, "Wait, i want to test drive".
We switched, and I said "This isn't too much better, Can you make it the same as when I bought it in?", then he said Well, we don't really have the right equipment to bleed them with and I'm not sure if we caused a problem, but go get it checked out at the dealer and We're responsible for anything wrong with anything related to the MasterCylinder/Brake box, or Brakes. I will reImburse you the Bleeding, Labor"....this was deducted from the bill.
I immediately went to Lexus to have them Diagnose the problem and they found that it was the Brake Booster/Assy Accumulator. They stated that my Rear brakes were not active and there was fluid around some parts indicating it may have caused the damage by the part Sticking. The Lexus Agent open the hood of a car and showed me the part that was damaged and showed where it was sticking.
I'm positive that something occured while my brakes were being repaired, because the Car is Not in the condition as it was presented before the attempted brake repair. It's in Worst condition! The Part that was damaged cost $2,700