- Report: #769628
Report - Rebuttal - Arbitrate
Complaint Review: Monro Muffler and Brake
Monro Muffler and Brake588 west waterloo rd akron, Ohio United States of America
Monro Muffler and Brake CHARGED ME FOR REPAIR THAT WAS NEVER DONE akron, Ohio
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DM, Jeff Hudson, called me and I told him what I felt was wrong, that the repair wasn't completed. He hung up with me, called the store to get their side. Once he called me back he was rude and wouldn't let me talk saying that he believed his employees (dealt with John Braden Jr) did their jobs. I said I was going to take it to another location and as long as theysaid the gasket was replaced and there was another issue, I would have no problems. [continued below]....
When I called the corp number to talk to a supervisor, Chris Johnson the customer service supervisor, told me that there was nothing they could/would do. Also was informed because I was bringing up such negative publicity for them by posting reviews on FB, that they no longer wanted me as a customer. When I told him I simply wanted an explanation for how and why this could happen, he said he had nothing more to say to me and after this phone call, it would not be discussed further.
I have been a LOYAL Monro customer for at least 15yrs and have NEVER had such an experience and complete disregard for customer satisfaction as I have in the past 8 months with this location.
This report was posted on Ripoff Report on 08/26/2011 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-Muffler-and-Brake/akron-Ohio-44314/Monro-Muffler-and-Brake-CHARGED-ME-FOR-REPAIR-THAT-WAS-NEVER-DONE-akron-Ohio-769628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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