• Report: #413717

Complaint Review: Monro Muffler

  • Submitted: Mon, January 19, 2009
  • Updated: Fri, June 08, 2012

  • Reported By:warren Ohio
Monro Muffler
Elm Rd, Warren, Ohio U.S.A.

Monro Muffler Regional Manager Bill Williams, Lou Little regional managers say sell them parts needed or not Warren Ohio

*Consumer Comment: Mr Tire and Monroe

*REBUTTAL Owner of company: Monro Muffler Warren, Ohio #120 a Rip Off!

*UPDATE Employee: Bad Information

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i worked for monro muffler and brake for about 6 years. i started out as a mechanic. in about 6 months i became an asst. manager. things werent too bad. after about a year i became manager and was pushed around from store to store for awhile. learning all the ( tricks of the trade). finally they put me in my own store. thats when things started to get worse.

always wanting me to oversee the mechanics in the shop to make sure the parts were getting sold. this went on for awhile. they kept bi**hing about it. so after i was manager for about 6 months or so, i gave it up and went back to just being a mehanic. time went on.

one day an older lady came in for an estimate on her car. she had a coupon that was in the newapaper for 10 percent off any repairs. after the manager figured out the bill for repairs. he added 20 percent to the labor. then subtracted the 10 percent for the coupon. in the end she was paying 10 percent more than regular price. i couldnt take it anymore. i told the lady what was going on. she brought her son back with her and i explained to him what was happening. that was my last day. i quit.

this is the kind of people that run the monro muffler and brake stores, and the district managers are the ones running them. so they are no good either,

Pappygol
warren, Ohio
U.S.A.

This report was posted on Ripoff Report on 01/19/2009 06:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-Muffler/Warren-Ohio-44483/Monro-Muffler-Regional-Manager-Bill-Williams-Lou-Little-regional-managers-say-sell-them-p-413717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mr Tire and Monroe

AUTHOR: Greg - ()

We've also had a really hard time getting Monro/Mr Tire to resolve issues. We are just getting started with them. Some of our previous and  ongoing communications with Monro/Mr Tire:

_____________________________

You installed a new radiator less than 3 minutes into the drive home from store 795 the vehicle overheated and blew a head gasket.

You didn't run test it after the radiator installation or you would have seen the overheating in the shop.

We had requested a thermostat evaluation as well and the vehicle would have had to run for a while to warm up to test this and it would have overheated while in the shop.

You installed a radiator and didn't run test it.

We requested a thermostat evaluation, you didn't do it.

It overheated less than 3 minutes into the drive home, something you would have caught if you had let it run for even 5 minutes.

You let us drive the vehicle home in what was essentially an unsafe state.

________________

You committed to replacement of the engine in our Chrysler Van after it blew a head gasket due to your faulty cooling system repair. Why you would enter into a verbal contract and then fail to honor your commitment is quite beyond our comprehension, especially considering your existing reputation.

Our Chrysler van was serviced by Mr Tire store 795, Mall Circle, Waldorf, MD

The manager of store 795 contacted us and committed to replacement of the engine with a used engine at no additinal cost to us. You retracted the offer the following day.

You are responsible for the full cost of the repair to our engine, not just a refund of the cost of the radiator repair.

Our advice? Start posting, start calling, start emailing until they can no longer ignore you.

The Better Business Bureau and Yelp.com complaints are a good beginning but we feel that establishing a solid presence on the major review sites is important. Twitter, Facebook initially, and it is nice to see that a page dedicated to Monro ripoffs already exists on Facebook.

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#2 REBUTTAL Owner of company

Monro Muffler Warren, Ohio #120 a Rip Off!

AUTHOR: Richard Lavalliere - (United States of America)

On 4/2012 had my truck towed to Monro Muffler  store #120 as my clutch rod had malfunctioned, a simple fix. Mgr F. Fazio stated that my clutch was bad, (it wasn't) all I needed was the clutch slave rod replaced. I had to leave a $1000.00 deposit, I did. I had to go to work and left the truck with them, (HUGE MISTAKE) I am a truck driver over the road and F. Fazio started calling me everyday for several days telling me I just had to have this and that and by the time I got home my total bill was $3325.10. Of course I was upset but I needed my truck so I paid the bill. I have since called the 800-876-6676 ext 6133 Steve Matlione district Mgr. He will not return any of my calls and refuses to even talk with me and I call him everyday to date. Customer service also refuses to return any of my call. Do they think they can just ignore me and I will go away because I won't. I fell I was basically fleeced and high pressured royally. I see Terry Haschmann customer service left a rebuttal on another persons complaint here and said to call and they would work with customers, thats pretty funny and it just ain't true! They ignore you hoping you will go away. I may even picket the dang store I'm not going to take being cheated like this!
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#3 UPDATE Employee

Bad Information

AUTHOR: Terry - (U.S.A.)

The information in this complaint from "Pappygol" is certainly not the case with Monro Muffler. The behavior described is absolutely against our company policy.

More interesting to me is the fact that the names dropped at the top of the complaint, Bill Williams and Lou Little are individuals who have not worked for Monro in over ten years.

If anyone feels that they have been treated this way at one of our shops, they need to contact our Customer Service Department at 800-876-6676, Ext. 3500.

Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc.
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