• Report: #726762

Complaint Review: Monro Muffler/Brake And Service

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  • Submitted: Sat, May 07, 2011
  • Updated: Sun, July 31, 2011

  • Reported By: HockingCounty — Rockbridge, Ohio USA
Monro Muffler/Brake And Service
930 N. Memorial Dr. Lancaster, Ohio United States of America

Monro Muffler/Brake And Service Monro Muffler/Brake attempts to sell un-needed work. Lancaster, Ohio

*Consumer Comment: Monro a joke

*Consumer Comment: I Sued Monro and Won

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On April 15, 2011 I requested from Monroe Shocks And Brakes in Lancaster, Ohio (930 N. Memorial Drive, Lancaster, Ohio. Shop # 175) an oil change and front-end alignment. I received the oil change and was told that the alignment could not be done due to a bad idler arm and bad wheel bearings.     On April 16, 2011 I requested a second opinion from a local shop in Logan, Ohio and was informed that the idler arm was slightly loose and that the wheel bearings were as tight as they could be -- nothing wrong with them at all and nothing that would prevent an alignment. Additionally, the service personnel at the second station were taken aback at the quoted prices given to make these repairs at the Monroe shop.     I called Monroe and informed them of this discrepancy and and received nothing but defensive posturing from the manager.  I believe selling me unnecessary work was the aim of the shop's evaluation of my vehicle's front end.     I will never recommend Monroe for any kind of work in the future. I believe others in the vicinity should be aware of this practice, as well.

This report was posted on Ripoff Report on 05/07/2011 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-MufflerBrake-And-Service/Lancaster-Ohio-43130/Monro-MufflerBrake-And-Service-Monro-MufflerBrake-attempts-to-sell-un-needed-work-Lanc-726762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Monro a joke

AUTHOR: D - (U.S.A.)

When I had my old car(before i sold it) I took it to Monro brakes for 4 new rotors and pad replacement. this ran 600-700 dollars.  It was shaking when applying brakes typical when rotors either need replaced or "turned" so I had them put all new rotors and brake pads on. They inspected the brakes before putting them on they said they were "shot" needed to be replaced. That was fine. I paid them when the service was completed. I no more than got home the shake still going on.  I call them up. that saturday i bring it back they put on a new set of pads and rotors(saying the set i got was from China.  this set was from the USA blah blah blah). Still ticked off cause I paid for it to be right now i wasted a saturday waiting for my old car to be fixed.  So again on the way home guess what? Still doing it.

 I call Monro rip their tail. The manager says I've been "hot rodding it" thats kind of odd considering I only drove it 10-15 miles and the previous set of brakes lasted over 50,000 miles.  So this time , I got pissed took it to a Honda dealership got HONDA brakes and pads and it was fine before I sold it.  Monro's employees looks like crack or meth addicts so I don't go there any more.
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#2 Consumer Comment

I Sued Monro and Won

AUTHOR: I got em - (United States of America)

I took my car to Monro Back in Feb 2011 one here in Ohio, they did repair on my car, and when I went to pick it up, the Manager came outside with me and said my car ran great with a weird look on his face. I started driving home and my car started acting like when a person first learns how to drive a manual car. I took it back and they were like its nothing we did, and when you figure it out let me know. Long story Short we went to a different car repair shop and spent 1,200 more dollars and had a rental car for 3 weeks from what Monro did to the car. Reported Monro to the BBB but they never responded, the Attorney General in Ohio said to take them to Small Claims Court, I did and was granted my Judgement for over 2,000 becuase they did not show up to court. SUE THEM.
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