- Report: #456043
Report - Rebuttal - Arbitrate
Complaint Review: Monro Muffler/Brake Service
Monro Muffler/Brake Service3320 Walnut Street Harrisburg, Pennsylvania U.S.A.
Monro Muffler/Brake Service How did you forget the oil during an OIL CHANGE???? Harrisburg Pennsylvania
*Consumer Comment: EXPERIENCED TECH
*Consumer Suggestion: It's your fault
*Consumer Comment: You have no claim
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I immediately call Tim at the Monro dealer that we took it to and tell him the situation...he has the car towed in at their expense to the Walnut Street garage at about 10:30 am on the 27th of May,2009...I had to call Tim several times in order to find out what was going on, to which I was told I am looking at the vehicle and will get back to you. Finally Tim calls and gives me the news that I already knew was coming...the problem was not due to them not putting the oil in the vehicle after the oil change but rather my vehicle was burning 4 quarts of oil through the engine....wow I must of missed all the smoke that would be pouring out the back of my exhaust and the loud tapping noise that my engine would have been making because of using all that oil as well as all the oil that would have gone into my anti-freeze...thats because none of that occurred...
this is a blantant and wonton act of negligence on their part and repeated calls to the District Manager have gone un-answered and never returned...and heres the kicker they want me to pay the 58 dollar towing bill before they will release my vehicle so that I can have another garage do a tear down and diagnostic evaluation on the vehicle...I am to take their word that it is not there fault and because of that I am to pay ....yeah right!!!!
This report was posted on Ripoff Report on 05/28/2009 05:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monro-MufflerBrake-Service/Harrisburg-Pennsylvania-17109/Monro-MufflerBrake-Service-How-did-you-forget-the-oil-during-an-OIL-CHANGE-Harrisburg-456043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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