- Report: #1061768
Report - Rebuttal - Arbitrate
Complaint Review: Moon Valley Nursery Inc
Moon Valley Nursery Inc19820 N 7th Street Phoenix, Arizona USA
Moon Valley Nursery Inc warranty scam, warranty issues, Phoenix Arizona
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We did not have a positive experience with this company. We purchased more than one landscaping item that died, conveniently, shortly after the warranty expired. We purchased expensive trees that did fine during the summer, but died during the winter. This company does not stand behind their product. They appear to hide behind a very short-term warranty, and blame dead landscaping on young or immature landscape. They do offer to sell an alternate landscape item to replace whatever has died, but this is an additional cost to the customer.
I urge anyone thinking of doing business with this company to look up the many reviews written by customers who have dealt with them previously. While you will find a handful of positive reviews, realize that many companies write their own positive reviews to offset negative reviews written by legitimate customers. Unfortunately, this practice makes it difficult for buyers to determine what is factual.
All I can say is that if you deal with Moon Valley and have a positive experience, you are fortunate. If you deal with them and have a negative experience, you can read through the many complaints to know exactly how you will be treated. We personally found the employees and management of this company to be arrogant and cocky. They behaved as though they already knew they could get away with this behavior.
Customers in Arizona with a complaint against Moon Valley Nursery can file a complaint with the Arizona Registrar of Contractors. One complaint - benefit of the doubt. Ten complaints - houston we have a problem.
After our negative dealings with Moon Valley, we visited our homeowners association to ask if they were referring residents to the Moon Valley Nursery. The association employee responded No, we do not refer residents to that nursery because of the number of complaints we've received from residents. While we were sitting in the office, a resident actually called in with a complaint about Moon Valley Nursery.
This report was posted on Ripoff Report on 06/24/2013 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Moon-Valley-Nursery-Inc/Phoenix-Arizona-85024/Moon-Valley-Nursery-Inc-warranty-scam-warranty-issues-Phoenix-Arizona-1061768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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