- Report: #961340
Report - Rebuttal - Arbitrate
Complaint Review: MoreTactical.com, More Tactical Supply Verified REVIEW: commitment to customer satisfaction: 5.11 Tactical Gear, Maxpedition, Wellco Boots, Original Swat, Surefire, Alpha Industries, Ghillie Suits
MoreTactical.com, More Tactical Supply Verified REVIEW: commitment to customer satisfaction: 5.11 Tactical Gear, Maxpedition, Wellco Boots, Original Swat, Surefire, Alpha Industries, Ghillie Suits100 S. Power Rd, STE B Mesa, Arizona United States of America
More Tactical, MoreTactical Supply Verified REVIEW: commitment to customer satisfaction: 5.11 Tactical Gear, Maxpedition, Wellco Boots, Original Swat, Surefire, Alpha Industries, Ghillie Suits, Tru-Spec, Atlantco, Condor, Eberlestock, First Aid, Wise Company, Police Gear, Tactical Gear, holsters, blackhawk, MoreTactical stands on an impeccable record, further dedicates itself to total customer fulfillment. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. MoreTactical founded in order to provide a one-stop shopping service for tactical needs. Long-term food storage, shelter, optics, MoreTactical maintains a consistent product line. Serving the public, government, military, & all law enforcement agencys. Ripoff Report Verified Safe business service. Onsite Review.
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..Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
Ripoff Report Verified . [continued below]....
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Ripoff Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Most of the information provided in this report is based on comments made by Michael Moreno and his staff during an on-site inspection held by a third party verification company with no biases toward More Tactical.
MoreTactical approached Ripoff Report with the sole purpose of earning peoples trust on a wider scale. They know how well-respected our program is and they were eager to get involved and become a member business of an organization who has the customers best interests at heart. MoreTacticals decision to become a Verified Safe Business shows their excellent insight into what consumers look for a reputable, third party who will verify their good business practices, which is exactly what Rip-Off Reports Corporate Advocacy Program is for!
MoreTactical EXPLAINS WHO THEY ARE AND HOW THEY GO ABOVE AND BEYOND FOR CLIENTS
MoreTactical.com (MoreTactical Supply, LLC.) is a tactical equipment and outdoor supply company located in Mesa, AZ. Products such as optics, food storage, tactical apparel, and firearm accessories are a few items available with MoreTactical.com. MoreTactical.com strives to provide products from the top manufacturers in the business and have the most competitive prices. By maintaining minimal overhead and streamlining shipping processes, they are able to lower prices for their customers.
MoreTactical.com not only keeps their prices low but contains an up to date product line and continuously improves upon it. Also, they listen to their customers requests on available products and a lot of the time acquire them if they don't already carry them. MoreTactical.com guarantees a quality service with a competitive price.
MoreTactical.com's MISSION STATEMENT!
The mission of MoreTactical.com is to provide exceptional customer service and the most competitive pricing on the market for tactical equipment and supplies.
MoreTactical listens to their customers and makes them a #1 priority. By efficient processes, beginning from the ordering of a product until it's delivered to your doorstep, allows for more affordable pricing and product expansion. These innovative methods of business distinguish MoreTactical.com from the rest.
MoreTactical stands on an impeccable record, further dedicates itself to total customer fulfillment. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. MoreTactical was founded in order to provide a one-stop shopping service for all your tactical and outdoor needs. Whether you are looking for long-term food storage, shelter, or optics, MoreTactical maintains a consistent product line. We serve the public, government, military, and any law enforcement agency. We keep our overhead low so we can pass the maximum savings onto our customers.
Our staff will go above and beyond our customer's expectations and we pride ourselves in making your shopping experience as easy as possible. Use our advanced search to locate a particular item of interest. Or just browse our "New Stuff", "Featured Items", or "Best Sellers" tabs. Rest assured, MoreTactical is constantly reviewing products to provide the best for our customers. We periodically review our vendor product lines to make certain they meet and exceed expectations.
We take out many layers when buying from a retail store. When you shop at MoreTactical you know you are getting the service you have grown to expect. Are you mobile? Shop securely using your iOS, Android, or Windows mobile enabled device. We are consistently seeking out and maintaining our technology. We use advanced industry standard secure sockets layer (SSL) encryption methods so you are protected whenever shopping on MoreTactical.com. And remember... "Don't Be Average, Be MoreTactical!"
Their vision is to become the largest comprehensive tactical equipment site in the world.
More Tactical is an e-commerce website and company that specializes in custom built firearms and AR15s. They sell tactical equipment, long term food storage, military specific clothing, tents, survival and emergency equipment, tents, apparel, firearm accessories, tactical gear, and backpacks. The company does have a storefront with limited items, but the bulk of their business is conducted online. Their vision is to become the largest comprehensive tactical equipment site in the world.
Through gun enthusiast forums, gun clubs, and search engine results like Google, Yahoo, and Bing, More Tactical gains new customers. They also rely on their good reputation and word of mouth. They take a hands on approach to customer sales. The company prides themselves on having excellent customer support that will walk the customer through the sales process one on one.
To date, More Tactical states that they have not had any customer complaints, although, they have had some issues with the quality of merchandise being sold. They take each instance of this on a case by case basis and when there is a product issue, the company researches the problem. After they have discovered the product defect, they resolve it with the manufacturer. More Tactical always takes the stance that the customer is always right when it comes to complaints.
WHERE THEIR COMPETITORS WENT WRONG - Setting a New Standard
"The lower the price, the happier the customer." The tactical industry wants to sell the products at the lowest price, sounds great right? But they forget the customer service piece of the business, and this is where MoreTactical stands out. Unlike other competitors in the industry, MoreTactical prioritizes their customers as number one. They listen to their customers wants and needs, contain a varietal product line, create competitive pricing while ensuring quality customer service is never compromised.
MoreTactical.com FAR SURPASSES THEIR COMPETITORS
The difference between MoreTactical.com and the competitors is their incomparable customer service. When customers have an issue with an order, they rapidly respond to resolve the issue. Also, to ensure the customer is pleased with their product and service, MoreTactical follows up with their customers and requests feedback on the level of service provided. Customers are #1 to MoreTactical.
Unlike competitors on the market, MoreTactical guarantees low prices for the top products in the industry. How do they do that? By maintaining low inventory levels as well as overhead costs, they create optimal pricing for their customers. This 'just in time' approach allows for technology advancement in their ordering processes and shipping methods. The customer wins from all aspects: the cost of the product, the type of product, the ease of ordering the product and when the product is received.
Ripoff Report is confident this is a company that is ready to serve those who need more assistance and is willing to always make things right as they always have.
More Tactical Featured Products Affiliation & Services 5.11 Tactical Gear, Maxpedition, operator pants, Surefire, holsters, Police Gear, tactical gear, blackhawk, swat gear, wellco boots, tactical boots, fenix flashlights, police equipment, tactical equipment, blackhawk holsters, serpa holsters, vtac gear, blackhawk boots, military gear, rocky s2v boot, A-TACS, ATACS, A-TACS Camo, ATACS Camo, scopes, eyewear, red dot sights, binoculars, night vision, rangefinders, Blackhawk, trijicon, eotech, ray ban, tactical gear, firearm accessories, tactical supply, tactical, tactical accessories, long term food storage, Wise Foods, 5.11, TruSpec, Atlantco, Maxpedition, Surefire, optics, hunting gear, tents, camping gear, readiness, shooting accessories, quick strips, holsters, eberlestock, rigid industries, condor, leupold, original swat, elite first aid, wellco, boots, ghillie suits, alpha industries, intershelter, slide fire, first aid kits,
Our onsite visit finds that More Tactical values their reputation because much of their business is through word of mouth. They monitor this through customer feedback and through email surveys. The company states that they evaluate themselves as feedback comes in. Overall, they are striving for constant improvement and perfection.
At this point in time, More Tactical has not received any customer complaints on Ripoff Report. The company states that they are willing to do whatever necessary to keep clients satisfied. Some tactics that they use to ensure they are progressive in customer service is instructing employees to treat customers as they would like to be treated. Additionally, More Tactical is constantly researching new products for their clientele to ensure their consumer needs are met.
More Tactical states that the Corporate Advocacy Business Remediation and Customer Satisfaction Program is very important because it validates their commitment to customer service and satisfaction. Customer service is their number one priority and they believe that is what will set them apart from competitors in the marketplace.
Ripoff Report knows there is no company or individual that is perfect This business has focused itself on having better methods that are geared to inform them of any issue prior to it becoming a serious issue and they are now working with Ripoff Report to ensure they remain complaint free! That is why Rip-off Report comfortably states that you can be confident and secure when doing business with MoreTactical, .. Ripoff Report Verified Business .. and a proud member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
MoreTactical.com shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
MoreTactical has worked with many customers since going into business and has consistently provided exceptional customer services, far exceeding other online or retail tactical based companies with many thank you letters from law-enforcement customers. Joining the Corporate Advocacy Program is just one of the many ways that MoreTactical.com is leading their industry to higher standards. From our customers:
As an Army Veteran, I have looked high and low for good deals on tactical equipment. I have to say, this is by far the most helpful site I have found when it comes to variety and price. I will certainly recommend you to my fellow soldiers. Thank you "MoreTactical.com." SGT. Christopher Hirsch" "I can't thank you enough for all you do for your customers...You truly understand how to treat your patrons to make sure they happily come back for more."
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Ripoff Report does not endorse any company, including Moretactical.com, overall, our research demonstrated to us that MoreTactical is a solid, reliable company that stands behind its service.
As a matter of policy, when Ripoff Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of their statements using every bit of information at our disposal. Our process is systematic and highly effective because the company or individual in our Corporate Advocacy Business Remediation and Customer Satisfaction Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Ripoff Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Ripoff Report is a known trusted source that millions of people use regularly, even federal and local law enforcement agencies. When Ripoff Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include just about every law enforcement agency in the United States and Canada, and in about eight other countries. These government agencies include: FBI, FTC, SEC, Department of Homeland Security; ICE, U.S. Secret Service, Attorneys Generals, Federal and local Prosecutors, US Postal Inspectors, US Attorneys Office, US Customs and Border Patrol, United States Citizenship & Immigration Services, U.S. Commodity Futures Trading Commission, IRS, along with local authorities including prosecutors, Sheriff and State Police in just about every state for the past 15 years.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail. In the case of MoreTactical.com, they have no complaints ... just about 3 years now and no issues.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
If anyone ever has an issue with a Ripoff Report Verified Business .. you can contact us here at Ripoff Report .. but, like any good business, you should first always try and work out any issues that may be just a misunderstanding. Anyone contacting the following e-mail address will get immediate attention with MoreTactical.com. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact MoreTactical Customer Service: firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Mistakes can happen and it can be difficult to keep every person happy. What makes a company stand out is their ability to correct an issue promptly and to the customers satisfaction. Ripoff Report is an informational tool that can be used to your advantage to learn how companies handle client issues. Remember that you should be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-Off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with MoreTactical.com / MoreTactical Supply,LLC.
MoreTacticals Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a Verified Safe Business, a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
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This report was posted on Ripoff Report on 10/28/2012 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/MoreTacticalcom-More-Tactical-Supply-Verified-REVIEW-commitment-to-customer-satisfaction-511-Tactical-Gear-Maxpedition-Wellco-Boots-Original-Swat-Surefire-Alpha-Industries-Ghillie-Suits/Mesa-Arizona-85206/More-Tactical-MoreTactical-Supply-Verified-REVIEW-commitment-to-customer-satisfaction-5-961340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Click Here to read other Ripoff Reports on MoreTactical.com, More Tactical Supply Verified REVIEW: commitment to customer satisfaction: 5.11 Tactical Gear, Maxpedition, Wellco Boots, Original Swat, Surefire, Alpha Industries, Ghillie Suits
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