Morris 4X4 Center Morris 4X4 Center Shipped Wrong Parts Pompano Beach, Florida

I was contacted by Mr. Mason on door panel fasteners. I contacted my local Jeep dealer and was informed these were the correct parts. As we have a 30 day return policy clearly stated on our website I informed Mr. Mason that we would not be able to take the parts back as they were purchased on June 3rd of 2010.

At this point Mr. Mason on the 9th sent me the following email.

From: chad mason [mailto:cjm051375@hughes.net] Sent: Wednesday, February 09, 2011 5:10 PM
To: Nancy P
Subject:
Re: Morris 4X4 Center 
 
Ms. Nancy: I went to the local Jeep dealership to verify what your saying and found out that you are wrong. The part # 502317AA is a door fastener for 2003-2005 Liberty, 2003-2007 Caliper, and 2004 PT Cruiser. The correct number for the clip for the 2000 Jeep Grand Cherokee is 6505539AA.
   
This can be verified with a quick search of the internet.(6505539AA).  (((Redacted)))

The wrong part, what you sent me, can be verified to not be for a Grand Cherokee by searching the internet. (502317AA) (((Redacted)))
 I would hope that since you were mistaken and that it is evident that your website information is wrong, that you would be kind enough to replace the clips with the correct ones.

The clips that you sent me have been kept inside of a house since purchased, in the same box it was shipped in, which looks the same as the day it was received. All I ask is that you send me the right part, which I paid for. 
Chad Mason

This was on the 9th.

Despit the complainants assertions about the part as researched on the internet, We do not buy our parts by doing "quick searches on the internet"

I have re-contacted my local Jeep dealer again to try to see if there is indeed a difference in the two parts as the complainant is stating and if so, are they for the same year Jeep.
 
This process takes time, and as anyone can see by the date of the last email from Mr. Mason and his subsequent filing of this complaint the next day, he has not  given me adequate time to see if they are the correct parts and resolving the problem before filing this dispute.

We at Morris 4X4 Center value each and every customer. We have an A+ rating with the BBB because of our business ethics and the customer service we provide. If this is the incorrect part we will take back the parts and replace with the correct parts.

Our profession of faith on our website is exactly that, a profession of faith in Jesus Christ as Lord. It is not an attempt to gain trust in order to victimize potential customers as stated by Mr. Mason. 

Proverbs 16:3 Commit your works to the Lord and your thoughts will be established.


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