- Report: #462332
Report - Rebuttal - Arbitrate
Complaint Review: Mortgage Investors Corporation
Mortgage Investors CorporationFlorida Saint Petersburge, Florida United States of America
Mortgage Investors Corporation REVIEW: Mortgage Investors Corporation / Amerigroup Mortgage Corporation commitment to 100% client satisfaction, MIC implemented strategic changes to insure clients success, focusing on finding ways to help service members and veterans protect their homes and lower their monthly mortgage payments even in the sort of challenging market we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Mortgage Investors Corporation / Amerigroup Mortgage Corporation pledges to always resolve any issues, feel safe, confident & secure when doing business with MIC.
*UPDATE EX-employee responds: Beware Veterans
*Consumer Comment: Great Experience
*Consumer Comment: Former Navy smells something fishy.
*General Comment: small additional note
*General Comment: definitely a horrible company
*Consumer Comment: Tough to cancel appointment too
*General Comment: WOW
*Consumer Comment: Terrible Company
*UPDATE EX-employee responds: roger that
*UPDATE Employee: The company is not a bad company at all
*Consumer Comment: Appointment today
*Consumer Comment: high pressure sales and rude
*Consumer Comment: Why No Commercials?
*Consumer Suggestion: yeah ok
*Consumer Suggestion: The VA hybrid arm offered by Mortgage Investors Corp can be a good thing
*Consumer Comment: Our experience with Mortgage Investor Corporation
*UPDATE EX-employee responds: the truth hurts
*General Comment: wake up
*Consumer Comment: MIC Questions
*UPDATE Employee: i can help you
*Consumer Comment: Not the best experience
*General Comment: Thanks Doug!
*General Comment: Doug?? Really??
*REBUTTAL Owner of company: mortgage investors is the most succesful mortgage company in america
*Consumer Comment: I was just trying to help, but you don't know how to listen.
*Author of original report: Response to employee Ruthy
* : I understand, however....
SPECIAL UPDATE: February 24 2013: Mortgage Investors Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mortgage Investors Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Mortgage Investors Corporation has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Mortgage Investors Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mortgage Investors Corporation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to mortgage-companies/mortgage-investors-c/mortgage-investors-corporation-ddd29.htm for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Mortgage Investors Corporation / Amerigroup Mortgage Corporation uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that MIC will always work towards finding a mutually satisfactory resolution to any complaints or concerns. MIC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services MIC offers and the support for those services.
One top executive in the mortgage lending business stated to Ripoff Report, that MICs chairmans personal philosophy is that service members and veterans are a different class of citizens who deserve the best this nation and his company have to offer in return for their sacrifices to this country. MIC must listen to our clients and respond properly. This is the best way to ensure MIC will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that the Chairmans personal business philosophy is based on the premise that MIC strives to add value in its services. We understand that a successful business model is based on value-added services, and client care. MICs mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report learned in the course of its investigation: MICs business was established in 1938 to provide borrowers with home loans and realize their dreams of homeownership. MIC has provided hundreds of thousands of service members and veterans with a new home loan that saved every borrower thousands of dollars over the lives of their loans, lowering their monthly mortgage payments and improving their financial positions. MICs unique business model has made it the leading Department of Veterans Affairs guaranteed refinance provider.
Ripoff Report has confirmed that MIC takes quality control very seriously. MIC has recently put a lot of effort into ramping up its Customer Service team and client relation processes including full time availability to borrowers to assist with any issues that develop. Rip-off Report was pleased to learn that MICs past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
MIC recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation MIC has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with MICs Chairman and President and many of its current associates, Rip-off Report is convinced that MIC has been and is committed to quality delivery of services resulting in total customer satisfaction. Read more about Mortgage Investors Corporations Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Mortgage Investors Corporation Unscrupulous sales tactics, lies, manipulators, and con artists Saint Petersburge Florida
After being contacted numerous times by Amerigroup a subsidy of Mortgage Investors and now Mortgage Investors Corporation themselves via a flyer in the mail offering me a 4.5 percent VA home loan, I decided to find out if this company would really follow through on their offer. I gave them a call and the very next day right on time was the sales rep. Over the phone, I was told it would take 15 minutes tops. I was glad and said thanks because I do not really need a sales pitch. I only want the numbers to match their offer.
Well, the 15 minutes turned into a couple of hours. I was so bored with the presentation of how great their company was. The sales guy was nice to me but was worried because he said that they made him do the presentation and they would not have it any other way. Finally I told him to please get to my loan so he handed me their presentation book and asked me to read it some more while he did the numbers. I already did the numbers on a mortgage calculator so if they could not offer me the 4.5 percent on a 15 year loan, with their added cost and points, then the loan would not be worth it to me. So, we finally worked up a 20 year loan at 4.5 percent that would save me five years off my current loan. I thought that I could pay principle and come out ahead and it would still take about 15 years to pay off my loan but I would have a comfortable payment.
Then, I was asked for a whopping down payment. I was not told this in advance. I told them that I do not have this kind of money. Basically it was the amount of my mortgage payment. Then, I was put on the phone with his supervisor who agreed to let me give them a hundred dollars. I asked why this is being done since it is a VA streamline loan and all the fees are rolled back into the loan. The aggressive supervisor said it was to make sure I did not back out of the loan and that if I did I would lose my money. I thought that is not going to happen since they promised to lock my rate in at 4.5 percent. The sales rep left me with my quote and I was very pleased.
Then the bait and switch happened. The Good Faith Estimate was signed on May 20th, 2009. I was told that the closing would take place June, 2 2009. I had to stop my direct deposit for my mortgage and pay a cancellation fee. I then get a call from MIC days before closing telling me to fax over my entire divorce decree at about a $40 to $50 cost. So the fees are adding up. I told them that I do not know why I was not asked for it at the time of the loan estimate. I was told that I was. Now I get a call telling me to never mind the decree because they have not got the papers back from the county and that the closing date has been moved to Friday June 5th. I said ok but I will be late on my mortgage after 15 days. The rep told me no problem, we have plenty of time. Then on Friday, I get a call telling me that the closing will take place Sat. June 6th. I was not worried. The rep told me that the rates had gone up and that my 4.5 percent is on shaky ground. I said, your rep told me that it would be locked in. He said that Mortgage Investors Corporation never locks their rates in. In fact, they always float the loan for a better rate. In the meantime, this companies reps called me at the last minute with lies and misrepresentations about their product. They were rude and no one told the truth. They said they were there to help veterans. I told them that they were hurting me financially and getting me in trouble with my current bank and mortgage holder. I got little understanding from them. They were more concerned that they lost money. I told them that if they had locked the rate in, then this would not be the case for anyone. They got too greedy by floating the loan and hurt everyone. I felt like a fish on a hook just dangling there.
Lenders like these are what caused the current Mortgage Crisis. I ended up borrowing money to pay my mortgage on time with all the fees and gas. I am on a fixed income and could not afford these added fees. I barely paid my mortgage on time and will go hungry the rest of the month. I am a single mom with children. This companies prays on people whom they perceive as vulnerable. They try to trick the unsuspecting and lie about their motives.
Beware of this company. I am sure there are more people out there that this has happened to with this company.
Tammy Santa Fe, Texas
This report was posted on Ripoff Report on 06/17/2009 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mortgage-Investors-Corporation/Saint-Petersburge-Florida/Mortgage-Investors-Corporation-REVIEW-Mortgage-Investors-Corporation-Amerigroup-Mortgag-462332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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