- Report: #462332
Complaint Review: Mortgage Investors Corporation
| Mortgage Investors Corporation Florida
Saint Petersburge, Florida United States of America |
|
Mortgage Investors Corporation REVIEW: Mortgage Investors Corporation / Amerigroup Mortgage Corporation commitment to 100% client satisfaction, MIC implemented strategic changes to insure clients success, focusing on finding ways to help service members and veterans protect their homes and lower their monthly mortgage payments even in the sort of challenging market we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Mortgage Investors Corporation / Amerigroup Mortgage Corporation pledges to always resolve any issues, feel safe, confident & secure when doing business with MIC.
*UPDATE EX-employee responds: Beware Veterans
*Consumer Comment: Great Experience
*Consumer Comment: Former Navy smells something fishy.
*General Comment: small additional note
*General Comment: definitely a horrible company
*Consumer Comment: Tough to cancel appointment too
*General Comment: WOW
*Consumer Comment: Terrible Company
*UPDATE EX-employee responds: roger that
*UPDATE Employee: The company is not a bad company at all
*Consumer Comment: Appointment today
*Consumer Comment: high pressure sales and rude
*Consumer Comment: Why No Commercials?
*Consumer Suggestion: yeah ok
*Consumer Suggestion: The VA hybrid arm offered by Mortgage Investors Corp can be a good thing
*Consumer Comment: Our experience with Mortgage Investor Corporation
*UPDATE EX-employee responds: the truth hurts
*General Comment: wake up
*Consumer Comment: MIC Questions
*UPDATE Employee: i can help you
*Consumer Comment: Not the best experience
*General Comment: Thanks Doug!
*General Comment: Doug?? Really??
*REBUTTAL Owner of company: mortgage investors is the most succesful mortgage company in america
*Consumer Comment: I was just trying to help, but you don't know how to listen.
*Author of original report: Response to employee Ruthy
* : I understand, however....
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
SPECIAL UPDATE: February 24 2013: Mortgage Investors Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mortgage Investors Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Mortgage Investors Corporation has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Mortgage Investors Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mortgage Investors Corporation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Editors UPDATE: Positive Rating and Recognition has been given to mortgage-companies/mortgage-investors-c/mortgage-investors-corporation-ddd29.htm for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Mortgage Investors Corporation / Amerigroup Mortgage Corporation uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that MIC will always work towards finding a mutually satisfactory resolution to any complaints or concerns. MIC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services MIC offers and the support for those services.
One top executive in the mortgage lending business stated to Ripoff Report, that MICs chairmans personal philosophy is that service members and veterans are a different class of citizens who deserve the best this nation and his company have to offer in return for their sacrifices to this country. MIC must listen to our clients and respond properly. This is the best way to ensure MIC will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that the Chairmans personal business philosophy is based on the premise that MIC strives to add value in its services. We understand that a successful business model is based on value-added services, and client care. MICs mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report learned in the course of its investigation: MICs business was established in 1938 to provide borrowers with home loans and realize their dreams of homeownership. MIC has provided hundreds of thousands of service members and veterans with a new home loan that saved every borrower thousands of dollars over the lives of their loans, lowering their monthly mortgage payments and improving their financial positions. MICs unique business model has made it the leading Department of Veterans Affairs guaranteed refinance provider.
Ripoff Report has confirmed that MIC takes quality control very seriously. MIC has recently put a lot of effort into ramping up its Customer Service team and client relation processes including full time availability to borrowers to assist with any issues that develop. Rip-off Report was pleased to learn that MICs past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
MIC recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation MIC has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with MICs Chairman and President and many of its current associates, Rip-off Report is convinced that MIC has been and is committed to quality delivery of services resulting in total customer satisfaction. Read more about Mortgage Investors Corporations Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Mortgage Investors Corporation Unscrupulous sales tactics, lies, manipulators, and con artists Saint Petersburge Florida
After being contacted numerous times by Amerigroup a subsidy of Mortgage Investors and now Mortgage Investors Corporation themselves via a flyer in the mail offering me a 4.5 percent VA home loan, I decided to find out if this company would really follow through on their offer. I gave them a call and the very next day right on time was the sales rep. Over the phone, I was told it would take 15 minutes tops. I was glad and said thanks because I do not really need a sales pitch. I only want the numbers to match their offer.
Well, the 15 minutes turned into a couple of hours. I was so bored with the presentation of how great their company was. The sales guy was nice to me but was worried because he said that they made him do the presentation and they would not have it any other way. Finally I told him to please get to my loan so he handed me their presentation book and asked me to read it some more while he did the numbers. I already did the numbers on a mortgage calculator so if they could not offer me the 4.5 percent on a 15 year loan, with their added cost and points, then the loan would not be worth it to me. So, we finally worked up a 20 year loan at 4.5 percent that would save me five years off my current loan. I thought that I could pay principle and come out ahead and it would still take about 15 years to pay off my loan but I would have a comfortable payment.
Then, I was asked for a whopping down payment. I was not told this in advance. I told them that I do not have this kind of money. Basically it was the amount of my mortgage payment. Then, I was put on the phone with his supervisor who agreed to let me give them a hundred dollars. I asked why this is being done since it is a VA streamline loan and all the fees are rolled back into the loan. The aggressive supervisor said it was to make sure I did not back out of the loan and that if I did I would lose my money. I thought that is not going to happen since they promised to lock my rate in at 4.5 percent. The sales rep left me with my quote and I was very pleased.
Then the bait and switch happened. The Good Faith Estimate was signed on May 20th, 2009. I was told that the closing would take place June, 2 2009. I had to stop my direct deposit for my mortgage and pay a cancellation fee. I then get a call from MIC days before closing telling me to fax over my entire divorce decree at about a $40 to $50 cost. So the fees are adding up. I told them that I do not know why I was not asked for it at the time of the loan estimate. I was told that I was. Now I get a call telling me to never mind the decree because they have not got the papers back from the county and that the closing date has been moved to Friday June 5th. I said ok but I will be late on my mortgage after 15 days. The rep told me no problem, we have plenty of time. Then on Friday, I get a call telling me that the closing will take place Sat. June 6th. I was not worried. The rep told me that the rates had gone up and that my 4.5 percent is on shaky ground. I said, your rep told me that it would be locked in. He said that Mortgage Investors Corporation never locks their rates in. In fact, they always float the loan for a better rate. In the meantime, this companies reps called me at the last minute with lies and misrepresentations about their product. They were rude and no one told the truth. They said they were there to help veterans. I told them that they were hurting me financially and getting me in trouble with my current bank and mortgage holder. I got little understanding from them. They were more concerned that they lost money. I told them that if they had locked the rate in, then this would not be the case for anyone. They got too greedy by floating the loan and hurt everyone. I felt like a fish on a hook just dangling there.
Lenders like these are what caused the current Mortgage Crisis. I ended up borrowing money to pay my mortgage on time with all the fees and gas. I am on a fixed income and could not afford these added fees. I barely paid my mortgage on time and will go hungry the rest of the month. I am a single mom with children. This companies prays on people whom they perceive as vulnerable. They try to trick the unsuspecting and lie about their motives.
Beware of this company. I am sure there are more people out there that this has happened to with this company.
Tammy Santa Fe, Texas
U.S.A.
This report was posted on Ripoff Report on 06/17/2009 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mortgage-Investors-Corporation/Saint-Petersburge-Florida/Mortgage-Investors-Corporation-REVIEW-Mortgage-Investors-Corporation-Amerigroup-Mortgag-462332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Beware Veterans
AUTHOR: Jane Doe - (United States of America)
SUBMITTED: Wednesday, January 11, 2012
The closer was very knowledgeable and spoke from experience. He was a Veteran who also refinanced with them, plus he turned me on to USAA home owners insurance where I am saving even more money. I jumped on this b/c I plan to sell my home soon and sure needed lower payments..I went from $1222.12 to $873.00 per month and if the rate does eventually climb to 8% it will take 8 years to get there and by that time my payment would still be lower than it was before I refinanced..all because you pay a greater amount to the principal amount of the loan instead of paying interest. The man who bought this company is also a Veteran and deals exclusively with Veterans only.. It is a good company and deserves credit for what they do..and no I am not affiliated with MIC in any manner..just someone who listened and took advantage. In fact I came to ripoff report to see what was written about the company and weighed that in my decision but as I said I listened to the rep with an open mind and paid attention to how the loan is set up. He answered every question making sure I understood what it was he was offering.
#3 Consumer Comment
Former Navy smells something fishy.
AUTHOR: Former Navy Nuke Mechanic - (United States of America)
SUBMITTED: Tuesday, December 28, 2010
I've been contacted by these folks the last few weeks and the money savings they mentioned sounded a little too good to be true. I want to thank you guys for saving me the hassle of dealing with this company.
They use phrases like, "We only deal in VA loans." Why would a company limit themselves like that?
Their website says Veteran owned and operated. Haha, was that supposed to make me trust them more?
But the original report which mentions the bait and switch convinced me this company is a bad idea. So... thank you divorced lady from Santa Fe!
#4 General Comment
small additional note
AUTHOR: annonymous - (United States of America)
SUBMITTED: Monday, October 25, 2010
#5 General Comment
definitely a horrible company
AUTHOR: annonymous - (United States of America)
SUBMITTED: Monday, October 25, 2010
#6 Consumer Comment
Tough to cancel appointment too
AUTHOR: leadphut - (United States of America)
SUBMITTED: Tuesday, October 12, 2010
Nothing about this company feels right to me; both as a person and as a vet.
Just my two cents.
#7 General Comment
WOW
AUTHOR: David - (United States of America)
SUBMITTED: Monday, September 27, 2010
#8 Consumer Comment
Terrible Company
AUTHOR: Chris_M_70 - (United States of America)
SUBMITTED: Sunday, August 29, 2010
#9 UPDATE EX-employee responds
roger that
AUTHOR: dissatisfied customer - (USA)
SUBMITTED: Saturday, August 14, 2010
#10 UPDATE Employee
The company is not a bad company at all
AUTHOR: happybabe - (United States of America)
SUBMITTED: Tuesday, July 06, 2010
I work for MIC and it provides a wonderful service for Veteran's just as it promises! I resent people putting down MIC. I am grateful for my job there. What I am not grateful for is the preferential treatment certain people receive and all the drinking, drugs and sex going on at the central aveniue office. C'mon Hailey, they caught you coming out of the men's room with two guys. GROSS. It's funny cause now she's trying to sue the company saying that she had to have sex in the men's room or she'd lose her job. You weren't that good at getting leads to begin with, fatty. Everyday I go there I am so tempted to ask for a meeting but I never know who theyre going to send me into the office with. One of the good guys, (Mike, Cheryl, Josh) or one of the people who are screwing around, getting high and drinking at the office, (Darryl, Fritz, Ray). Are the bosses really so stupid that they don't see Fritz all coked up on the weekends? That they don't see Darryl's behavior change as he progreesses down that bottle of "grapefruit juice" he walks around with? Has nobody seen him go from white to red in 0.5 seconds. C'mon people. REally?!? Really?!? Oh yeah and did Ray really think that nobody in the first row heard him when he told Darryl to "find some dirt" on Robert? You're not getting over on anybody loser!
So when you want to step all over MIC, don't make the company out to be awful, it's the corruption going on in house thats awful. Maybe someday Mr. Edwards will clean house and get some good workers in there like in the good old days of Cheryl Mike, Lieu, Josh and Charlie.
#11 Consumer Comment
Appointment today
AUTHOR: savyshoppermom - (United States of America)
SUBMITTED: Monday, June 28, 2010
My husband and I were contacted by this company last friday. They had caught me at a good time because normally before I even allow a telemarketer to take a breath I tell them to put me on there do not call list. Anyway, I listened to what they had to say and was then informend that I can potentially save about $260 a month on my mortgage pmt. Who wouldn't want to save that kind of money right? So I agreed to let them come out to my home today for an appointment today. I haven't yet had the appoinment but decided to start researching this company to make sure I wasn't getting scammed. Well I have learned that the company is legit but a bit shady. When I had spoken with them on the phone I speciifically asked if they were a member of the BBB and they told me yes. On the appointment e-mail they sent it also states that they are members on the BBB. However, when I went to check the BBB, in the column where is says 'Are they members on the BBB?' It reads NO. Interesting! Also when on the phone with them they said they offered a low interest rate of 3.2 "Lowest in the country". I am now realizing that is because it an ARM. I curently have a fixed rate of 5.7. We don't want to get oursselves in a mess later with because of an ARM. Thats why this country is in the fix its in right now.This company hasn't lied to me about anything but the BBB membership but be wary because there is lots of deception.
#12 Consumer Comment
high pressure sales and rude
AUTHOR: dspiral73 - (United States of America)
SUBMITTED: Friday, June 11, 2010
I got something from Mortgage Investors Corporation in the mail titled "Payment Reduction Notification - 2nd Notice". They go on to state that I'm amoung a select group of VA mortgage holders that haven't taken advantage of the lowest interest rate in over 40 years.
Intriguing. So I give them a call. I talk to them...they're very nice...they even thank me for being a veteran and serving our country. They schedule an appointment for someone to come to my home 4 or 5 days later. I pause, and think...who are these guys I just called. So I look them up on the Internet. I see numerous things online that shed a negative light on these guys. The thing that struck me the most was their Better Business Bureau rating:
BBB Rating of C (on a scale of A+ to F), 177 complaints filed against business
So I've seen enough, know that I don't want to work with this company after all, and decide to cancel my appointment with them. I call the next business day. I get a friendly person on the phone again. They assume I'm calling to take advantage of their offer. You can tell they're reading off the same script. I cut the person short and tell them that I'm calling to cancel my appointment. I'm abruptly transferred. The guy I get on the phone asks me "why do you want to cancel your appointment? We just want to save you money. Why wouldn't you want to save money? There's no obligation. Just hear us out." I tell him that I appreciate it, but after looking into their business and its BBB rating, I'm not interested. He accepts that and hangs up.
The day of my appointment I receive a call from a number I'm unfamiliar with. It's a St Petersburg, FL number. I don't answer it initially. They don't leave a message or call back. 2 days later, same number calls back. I answer this time. They contend that I had a scheduling conflict and when can I reschedule my appointment. I reiterate that I didn't need to postpone, that I cancelled the appointment outright. The guy has his earplugs in. "Blah blah blah...save you money...why don't you want to save money?". I explain again that I appreciate his offer but based on my knowledge, I wasn't interested. This guy wasn't taking no for an answer. He kept going on with his sales spiel. Has asked me what my interest rate was. I told him it wasn't his business. Finally I told him "you're not listening. i'm not interested". This guy had the audacity to tell me "sir I went to college. i understand the English language". Wow! Nice way to talk to a veteran, huh? I hung up, only regretting that I didn't give him a piece of my mind before I did.
My advice...don't deal with this company. Read the information above. Check them out on the web. Look at their BBB rating. You be the judge!
#13 Consumer Comment
Why No Commercials?
AUTHOR: Janile - (United States of America)
SUBMITTED: Monday, March 22, 2010
Did I just read "why are there no commercials?" Maybe because it's a VA Benefit and not a general public benefit. Only something available to military people. That's why it's not advertised. duhhhh. So you could say the same thing about $0 down, why isn't that advertised? Because only VA loans allow $0 down because it's a benefit for our service to the country.
Understand that the VA is not going to advertise any of their benefits to the general public because everyone would want them, don't you agree? Think of the millions of people who forclosed on their homes under conventional subprime loans. There was mass advertising for those and look what happened. Do you think just because there isn't commercials that it's a bad thing? Maybe there are no commercials because only and exclusive breed of people qualify for it. That would be military people.
Hey, guess what, when you're active duty, you get free medical care, why not put some commercials on tv and advertise free health care? Maybe because that's only available to military people, just like the hybrid loan is only available to veterans, so let's use some common sense here if you're gonna post things.
#14 Consumer Suggestion
yeah ok
AUTHOR: dissatisfied customer - (USA)
SUBMITTED: Tuesday, March 16, 2010
#15 Consumer Suggestion
The VA hybrid arm offered by Mortgage Investors Corp can be a good thing
AUTHOR: lowvarates - (United States of America)
SUBMITTED: Monday, March 15, 2010
The VA Hybrid Arm may be one of the most misunderstood loans in the market today. It is unfortunate that some have had bad experiences along the way, because these bad experiences are with a particular lender or organization I do not think it is fair to classify an entire loan product as bad. In my experience the Dept of VA would not be endorsing and allowing a loan they thought would cause harm to a borrower (veteran). Many of you are afraid of this loan because it was either forced on you, you were lied to or mislead, or because you just dont understand how it is intended to assist you. Instead of writing a novel I would suggest the following places online to further your research. This video at http://vimeo.com/10101207 or this blogs post on the VA Hybrid Arm http://www.lowvarates.com/va-loan-blog/how-about-the-va-hybrid-arm/.
#16 Consumer Comment
Our experience with Mortgage Investor Corporation
AUTHOR: jen - (United States of America)
SUBMITTED: Thursday, March 04, 2010
#17 UPDATE EX-employee responds
the truth hurts
AUTHOR: you know who - (USA)
SUBMITTED: Tuesday, March 02, 2010
#19 Consumer Comment
MIC Questions
AUTHOR: TokyoTitus - (United States of America)
SUBMITTED: Thursday, February 25, 2010
#20 UPDATE Employee
i can help you
AUTHOR: Irannye - (U.S.A.)
SUBMITTED: Wednesday, February 17, 2010
#21 Consumer Comment
Not the best experience
AUTHOR: Rich - (United States of America)
SUBMITTED: Saturday, February 13, 2010
I was contacted by MIC and agreed to have a representative come to my house. The presentation was long and dry and in the end I saved a little bit of money on my monthly mortgage payments but the process itself was very messy just as Tammy described. The amount of closing costs/fees they added to my loan turned out to be more than what I will ever be able to recover if I was to sell my house. To piss me off even more, it wasn't until after completing a real estate licensing course that I was able to see how deceived I was into using their product, but I will admit that it was my fault.
From my experience with them (MIC), I can honestly say that they care more about the commission they will make from you rather than about the fact that you're a veteran no matter how sincere they try to make it. They really bank on people's short-sightedness. Looking back at it, even their advertised rates were misleading. If you're a husband/wife appointment, they take great measures to make sure you see their big picture - focusing on getting one of you to see the need for what they're selling.
Veterans in general are their target market and they do whatever they can to get your business, even a little lying if thats what it takes (as I found out). It seems like people serve and get out of the military and come up with creative little ways to scam the rest of us.
If someone is looking at this and is interested in refinancing or getting into a mortgage for the first time, I highly recommend attending a real estate class and learning about the entire process and what different things mean. It cost me a little under $300 which was very little compared to the $15,000 in new closing cost that went to these criminals and whoever else.
Rich, Tampa FL
#22 General Comment
Thanks Doug!
AUTHOR: JW - (United States of America)
SUBMITTED: Friday, February 12, 2010
After some research and reading these rebuttals, I too will not be meeting with Mortgage investors. After talking with them on the phone I got the car salesman feel and it seems my thoughts were right. Whenever a company has to rush or pressure, the red flags should immediately go up.
Doug, If you are going to call anyone a "retard" or "stupidest", you must first not be one yourself. I could barley read your post, are you in grade school. Actually, I believe I was writing better in 3rd grade. Try working on your grammar before you start calling someone stupid, or at least a little less ignorant in your rants. The worst part about the whole situation is that I have to share the same air with people like you.
So I was going to schedule a meeting and listen to what Mortgage investors had to say about their unbelievable 3.5% rate, but now after reassuring my suspicions, I will stick with my 30 year fixed 5%. Oh and thanks to Doug from back woods USA, get back to your doublewide, your sister's calling!
#23 General Comment
Doug?? Really??
AUTHOR: Recon108th - (United States of America)
SUBMITTED: Wednesday, January 13, 2010
Doug,
Seriously? Are you honestly defending that company by calling a single mother who happens to be a veteran a retard? I have to say.. If this is the case, you seriously need a self check bro...
If I was the company and you were defending me by calling a veteran a retard, I would get rid of you and distance you from my company as far as possible. If I was one of your friends who worked for the company, I would definitely deny ever knowing you. Besides the fact that she presented her problem in a professional manner by describing the complete incident in detail. At one point she even defends the company. What she did not do is use childish tactics like name calling. How absolutely rediculous and uncalled for.
You do realize that by acknowledging that she is a veteran and then calling her a retard, you are calling ALL of us veterans retards. Just from the representation here alone, I have decided not to contact the flyer that the company has sent to me. Additionally, as I am a veteran of a foreign war and still active in the military ~ I will ensure that everyone I associate with is informed on how people at the company LAUGHS at their customers and use all power I have to deter them from using this mortgage company.
90% of all marketing is done through word of mouth and I for one am glad that you opened yours Doug and informed us how the company really thinks about its customers.
#24 REBUTTAL Owner of company
mortgage investors is the most succesful mortgage company in america
AUTHOR: Doug - (United States of America)
SUBMITTED: Saturday, December 05, 2009
#25 Consumer Comment
I was just trying to help, but you don't know how to listen.
AUTHOR: Ruthy - (USA)
SUBMITTED: Monday, September 28, 2009
#26 Author of original report
Response to employee Ruthy
AUTHOR: Tammy - (U.S.A.)
SUBMITTED: Monday, September 28, 2009
I am filing this to give you a little info since you work for this company. Your comments prove you do not know the facts. First of all, there was a bait and switch. They offered me 4.5 percent on the truth in lending, took a hundred dollar deposit from me and did not follow through with the 4.5 percent offer. They said it would be only 7 to 10 days but they kept stalling. They then called me numerous times to have me accept an adjustable rate loan and the sales people were brutal. Again, they got greedy, floated the loan and did not lock in the rate. A representative told me that is what they did.
Now to the thing about my ex. What are you talking about? I bought my home as a single veteran. Yes, women are veterans too. I do not need my ex husbands permission in my financial affairs. The bank should have been aware that I am single, and there are no liens on my home. Had your loan officer needed a copy of my divorce from years ago before I bought my house, he should have said so. I am not supposed to do his job for him. To fax that huge document would have been very expensive and the company did not lock the rate in anyway so I would have been out even more money. The presentation was an hour long and the process another hour or two.
This to me is predatory lending. This company did lie to me and then would not accept that I would not be forced to take their offer of an ARM. I have no special finance problems that you mention unless this company also discriminates against me because I am a single female veteran. My credit is even ok in this tough economy but you say it is a VA streamline with no credit checks.
The points this company charge seem to be more than my original closing cost so again how is this helping a veteran?
The representatives are very nasty too whey you say no to their new offer after they retract on their low rate bait and switch. This isn't even good customer service.
Tammy

