- Report: #908502
Report - Rebuttal - Arbitrate
Complaint Review: Mortgage law group
Mortgage law grouppheonix, Arizona United States of America
Mortgage law group Legal helpers AKA Maceys, Aleman, Hyslip and Searns, Americans Platinum Financial Services lied, neglected, misinformed, ignored, cheated, misrepresentation pheonix, Arizona
We were told we would have daily notifications via phone and mail. Two or more weeks passed, no contact. After I had left serval messages I called a different number from their web site and was told the person handling my case was no longer employed with them.
Three months later Im dealing with someone new who assures me she will keep in contact. A week later I call, no answer and no reply for another three months. This continued for sometime, then my daughter sent them an email speaking of legal action against them. Then I looked up and called a number to someone in management and explained whats been happening.
Shortly after a new rep. called and said my last one was no longer working with them as well. Once again no contact. April 2012 Another call to a top attorney and I recieve the same message that they are no longer employed.
This new woman did however begin to do something but I had to write another letter, refax documents that they were sent over a year ago. She said all needed paper work was sent to the bank and her job was done.
The bank called and said they were missing several documents. I called our case manager, she said it is now up to us because she closed our case file. When asked about the second mortgage she said to call someone else. I'm still trying to get the paperwork in for the 1st mortgage.
In the beginning I was Told they would start and finish the entire modification and we wouldn't have to deal with the bank at all including the second mortgage. I've never felt more deceived and even violated in some ways.
We are just thankful we went against their advice to STOP paying our mortgage or we wouldn't have a roof over our heads.
This report was posted on Ripoff Report on 07/08/2012 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mortgage-law-group/pheonix-Arizona-/Mortgage-law-group-Legal-helpers-AKA-Maceys-Aleman-Hyslip-and-Searns-Americans-Platinum-908502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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