My family and I lodged at this location from May 23, 2009 to May 26, 2009 at a cost of $257.57. Tracey took our reservation for 2 adults, 1 child (7 years old), and possibly a pet, which we decided not to bring. Upon arriving to our room we discovered that the air conditioning wasn't cooling, 2 light bulbs were blown out in the lamp near the TV, and the kitchen area, and trash was under the bed. Other inconveniences were that we had to fold our own towels when getting them from Stella one evening, and we also expressed concern about not having anywhere to park because of people on the beach at a beach party using the hotel parking lot. My husband spoke with Richard Huck in regards to the parking and was told that the issue was beyond his control. I went down to talk to Richard about the inconvenience of parking and to get the corporate office contact information and he refused to give me the address or telephone number. He proceeded to give me the physical address to the hotel and said he would be sure the corporate office received the information. Yeah Right!
On June 11, 2009 at approximately 3:50 pm I called to check availability for June 19, 2009 to June 21, 2009. Upon taking my name she said that my name was on a DO NOT RENT (DNR) list. I asked her why and her response was I don't know, I'm fairly new and the system will not allow me access to see that. I requested to speak with a manager and was placed on hold. Upon returning she stated I called Richard on his cell phone and he told me that this happens when a hotel/company policy is violated. I called Richard at 4:33pm to address the issue of being put on the DNR list. When asked why we were on the DNR list he recited a list of violations that could stand for grounds of being put on this type of list. I told him that we broke none of the rules/guidelines he stated as well as anything else. I asked him who put our names on the list and his response was well it could have been anyone, it could have been our head housekeeper, it could have been anyone. I then replied, so you're telling me that you didn't put our names on this list, and his response was, I didn't say that. I asked him to give me the reason why he was refusing to accommodate us and his response was Well, I have the right to refuse service to anyone, and that includes anyone who broke any of the company rules/guidelines I just listed and several more. Again, I told him that we broke no rules during our stay and I wanted a specific reason as to why we were being denied the right to rent a room at that location. I told Richard that that I would be forwarding this information to the corporate office of Motel 6 as well other consumer related agencies in Louisiana and Mississippi. He expressed no concern. I asked for the General Managers name for the region that this location falls in and was told, I am not going to talk to you anymore, you go ahead and find your little information out on your own. I asked him if he realized that his actions were somewhat discriminatory in a sense and he said well, like I said I can refuse service to anyone I choose. I told him that was fine and requested the information to the corporate office, which he refused to give me, again. My husband tried calling Richard and Stella told him that Richard was not taking any calls. Richard was a total opposite person during this phone conversation than when we stayed at the hotel. I would like to believe that this is some sort of misunderstanding, but Richards's attitude and actions definitely prove otherwise.
I was told to forward my concerns to the Mississippi Attorney Generals Office who in trun did nothing!
Baton Rouge, Louisiana