• Report: #880223

Complaint Review: Motor Vehicle Solutions

  • Submitted: Wed, May 09, 2012
  • Updated: Wed, May 09, 2012

  • Reported By: Harry — Franklin North Carolina United States of America
Motor Vehicle Solutions
4800 Mexico Road St. Peters, Missouri United States of America

Motor Vehicle Solutions My elderly aunt, age 87 was covinced she needed to buy a maintenance agreement at the cost of $197 per month. She barely scrapes by on Social Security. She was led to believe she was paying for car St. Peters, Missouri

*UPDATE Employee: Motor Vehicle Solutions

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My eldery aunt has a vehicle for emergencies, a 2009 Kia Rio.  She keeps insurance on it because her nephew uses the car to take her to the doctor.  Someone from Motor Vehicle Solutions called her on the phone, she got the idea she was paying her car insurance.  She is recently widowed and still working through a lot of paperwork.  The sales person explained this as a policy on the car, they got her very confused.  There was no signature or written agreement, she recieved a bill for $197 a month.  There was a suggested payment of over $700 on the bill as well.  My aunt barely scrapes by on Social Security.  How dare someone take advantage of an older person.   The bill had all the information about the car including the vin number which made it seem as if it were insurance.  I am her neice, when I called to ask what the bill was for an obnoxious woman told me this policy was necessary because it continues to cover the car, repairs are very expensive.  She was very pushy.  No wonder my aunt was confused.   $197 a month would pay for a new Kia Rio with a full warranty.   This is no way to do business.

This report was posted on Ripoff Report on 05/09/2012 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Motor-Vehicle-Solutions/St-Peters-Missouri-63376/Motor-Vehicle-Solutions-My-elderly-aunt-age-87-was-covinced-she-needed-to-buy-a-maintena-880223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Motor Vehicle Solutions

AUTHOR: Employee - ()

I apologize that this experience made you feel this way. Motor Vehicle Solutions is a selling agent of vehicle service contracts, and we do not call customers. There is no signature or written agreement as all of our contracts are sold by voice authorization. All of our  vehicle service contract are sold over the phone via inbound phone calls only.  
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