• Report: #1072231

Complaint Review: Motorola

  • Submitted: Thu, August 01, 2013
  • Updated: Thu, August 01, 2013

  • Reported By: MsC — FT MONTGOMERY New York
600 North U.S. Highway 45 Libertyville, Illinois USA

Motorola Warranty is a lie Repair service damages phones sent in so they can reject the repair...No recourse Libertyville Illinois

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After only 7 months of light use, the main screen of my Motorola WX416 turned white. I reported it to Motorola and sent it in for warranty repair. After holding it for over 2 weeks, and after I contacted them to see what was taking so long, the repair department said they were sending the phone back to me unrepaired because they found it had water damage. I told them if it did, then they must have done it because the phone I sent them was in mint physical condition and was never exposed to rain or any kind of moisture. I asked to speak with a supervisor but it was like talking to a wall. All my previous cell phones (LG & Samsung) worked for years without problems. This was my first Motorola phone and will be my last. I think a class action lawsuit is in order here because I am seeing many similar complaints against Motorola. 

This report was posted on Ripoff Report on 08/01/2013 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Motorola/Libertyville-Illinois-60048-/Motorola-Warranty-is-a-lie-Repair-service-damages-phones-sent-in-so-they-can-reject-the-r-1072231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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